Dialer Manager-Cross Sell eBranch

As a Dialer Manager-Cross Sell eBranch in the Retails Assets-Cross Sell department, your role involves managing the outbound call center dialer technology. Your key responsibilities include: - Managing outbound call center dialer functionality from end to end. - Real-time management of the dialer application for database uploads. - Monitoring and adjusting database tables based on campaign connectivity. - Controlling idle time and call drop-offs by understanding pacing ratios. - Managing telecom lines and recommending/switching between GSM, PRI & SIP to enhance employee connectivity. - Collaborating with the Core Dialer Partner for new implementations. - Liaising with the Bank IT team to address local issues/concerns. - Conducting regular health checks/audits to ensure optimal Dialer Operations efficiency. - Ensuring timely planning/backups during outages. - Reviewing dialer performance, sharing outputs, and recommending necessary changes for improved application performance. - Utilizing dialer features innovatively to enhance connectivity. - Monitoring peak and non-peak hours to maximize customer connections. Qualification Required: - Graduation or higher education qualification. - 5-10 years of relevant experience. If there are any additional details about the company in the job description, please provide them for inclusion in the final job description.,