DevOps Site Reliablity Engineer

About the Company:

LotusFlare is a provider of cloud-native SaaS products based in the heart of Silicon Valley. Founded by the team that helped Facebook reach over one billion users, LotusFlare was founded to make affordable mobile communications available to everyone on Earth.

Today, LotusFlare focuses on designing, building, and continuously evolving a digital commerce and monetization platform that delivers valuable outcomes for enterprises. Our platform, Digital Network Operator® (DNO™) Cloud, is licensed to telecommunications services providers and supports millions of customers globally.

LotusFlare has also designed and built the leading eSIM travel product - Nomad. Nomad provides global travelers with high-speed, affordable data connectivity in over 190 countries. Nomad is available as an iOS or Android app or via getnomad.app.

About the Role:

As a DevOps Support Engineer at LotusFlare, you’ll ensure our services run smoothly by monitoring systems, handling incidents, and testing code for quality. You’ll collaborate with exceptional engineers on products used by millions.

While prior DevOps/SRE experience is valuable, your problem-solving mindset and ability to grow are what truly matter.

Responsibilities

• Monitoring backend services (cloud-based infrastructure)
• Supporting, troubleshooting, and investigating issues and incidents (support developers and infra team with system metrics analysis, logs, traffic, configuration, deployment changes, etc)
• Supporting and improving monitoring/alerting systems (Searching, testing, deploying new functionality for existing tools)
• Creating new features for automating troubleshooting and investigation process
• Creating new tools to improve the support process
• Drafting reports and summarizing information after investigations and incidents

Qualifications

• At least 2 year of work experience with similar responsibilities

Required Skills

• Strong knowledge and practical experience in working with the Linux (Ubuntu) command-line/administration
• Understanding of network protocols and troubleshooting (TCP/IP, UDP)
• Strong scripting skills (Bash, Python)
• Critical thinking and problem solving
• Understanding of containerization (Docker, container)
• Experience with troubleshooting API driven services
• Experience with Kubernetes
• Experience with Git
• Background in release management processes
• English -Professional written and verbal skills

Preferred Skills

• Good to have: Prometheus, Grafana, Kibana (Query language)
• Experience with Nginx/OpenResty
• Experience with telco protocols (Camel, Map, Diameter) from advantage
• Software development/scripting skills
• Basic knowledge Casandra, PostgreSQL
• Experience with using AWS cloud services (EC2, Redshift, S3, RDS, ELB/ALB, ElastiCache, Direct Connect, Route 53, Elastic IPs, etc.)
• CI/CD: Jenkins, Terraform