247 Desktop Troubleshooting Jobs - Page 3

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)

Hiring for CMM 5 Level Org!!Troubleshooting desktop / laptop OS issues.Installation / re-installation / configuration of systems, printers, scanners.Install antivirus software and check virus definition auto updates on desktops Required Candidate profile Designation: Desktop Support L1 Experience:1+ Years Location: Bangalore Contact: snehapawar@peshr.com/7021769496

Hiring for CMM5 level Org!!Troubleshooting & fixing desktop / laptop OS, e-mail client• Creating OS images to reduce the OS deployment time.Ability to quickly analyse & diagnose technical problems.Should be able to Perform Root Cause Analysis. Required Candidate profile Designation:Desktop Support Engineer Location:Bangalore salary: 17k Inhand and 20k gross Experience:2+ Years Contact:snehapawar@peshr.com/7021769496

Job Title: Desktop Engineer Location: Noida (Work from Office) Experience Required: 24 Years Working Days: Monday to Saturday (1st & 3rd Saturdays Off) Working Hours: 12:00 PM to 9:00 PM Languages Required: English, Hindi Employment Type: Full-time Facilities: Provident Fund (PF) + Medical Benefits About the Organization: A leading provider in the educational services space, offering a complete suite of solutions including e-tutoring, content development, academic quality management, and extensive back-office support. The organization is ISO 9001:2015 and ISO 27001:2013 certified, with over a decade of experience and a global footprint in 16+ countries, empowering over 500 institutions and supported by a network of 175,000+ academic experts. Job Summary: The Desktop Engineer will provide technical support across the organization, ensuring smooth operation of hardware and software systems. The role includes troubleshooting, system configuration, equipment maintenance, and user support. Key Responsibilities: Provide support via phone, email, remote tools, and in-person Install and configure computer hardware, software, peripherals, and network equipment Troubleshoot issues related to connectivity, printers, scanners, phones, etc. Diagnose system failures and identify root causes Manage IT inventory and place orders for equipment Escalate unresolved technical issues appropriately Provide system training to new users Document all technical issues and resolutions using a ticketing system Desired Candidate Profile: Graduate or Postgraduate in a relevant field 2–4 years of hands-on experience in desktop/IT support Strong knowledge of Windows OS, hardware, and basic networking Good troubleshooting, problem-solving, and communication skills Ability to manage multiple tasks and work independently Why Join Us? Be part of an innovative and supportive team that’s making a real impact in global education. You’ll enjoy growth opportunities, skill development, and the chance to contribute meaningfully to learners’ success. To Apply: Send your updated resume to rinkal.premwani@jobors.com

HELLO APPLICANT, Greetings from The Job Factory, For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5LPA Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift For More Details Call : HR SANIYA KOUSAR@ 9611785974(call or whats app) Email id : thejobfactorysaniya@gmail.com

International and Domestic[ Hindi Mandatory] Voice Technical experience-Sal 3 to 4.5LPA Any UG/ graduate with Min 1 year experience can apply Technical Voice Process Call : HR SANIYA KOUSAR thejobfactorysaniya@gmail.com 9611785974

International and Domestic Voice Technical experience-Sal 3 to 4.5LPA Only Graduates Freshers and Min 1 year experience can apply 5 Days / 2 off Rotational Shift Profile: Technical Support Troubleshooting Call :HR Prathiksha @ 9901192053

!!Hiring For CMM5 Level Organization!! Minimum 2 years of experience in Hardware and Networking.Good troubleshooting skills.Experience in assembling/disassembling computer hardware and components.Understanding of TCP/IP networking. Required Candidate profile Designation: Desktop Support Engineer L1 Location: Colvale,Goa Experience: 2+ Years Contact: ankitapisal@peshr.com/9004076848 Qualification:Graduate

HELLO APPLICANT, Greetings from The Job Factory, For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Proven work experience as a /Technical Support Engineer or similar role Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Test alternative pathways until you resolve an issue Record technical issues and solutions in logs Direct unresolved issues to the next level of support personnel Follow up with clients to ensure their systems are functional Report customer feedback and potential product requests Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5LPA Graduate Freshers or Exp min 1 yr Location-Bangalore Shifts-Rotational shift For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift 4.5 ctc For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

Provide Level 2 support for desktops, laptops, printers, and peripherals. Handle escalated issues from L1 support engineers and resolve them within defined SLAs.

HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift 4.5 ctc For More Details Call : HR smitha @ 9880964847 (WhatsApp's) Email - smitha@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Regards, Smitha HR team

HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift 4.5 ctc For More Details Call : HR smitha @ 9880964847 / 9880952642 (WhatsApp's) Email - smitha@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Regards, Smitha HR team

Outlook,printer,desktop/laptop Router, Switches & Servers Wifi Access Point WAN/LAN Newtork Rack & Switch Monitoring Asset Inventory Check/Upd Raising ticket with Vendor and follow-ups Monitor Assigned Tickets & Attend to old ones on highest priority

HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift Sal 5.8ctc For More Details Call : HR Vidhya @ 9901246983 (WhatsApp's) Email - vidhyaa@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Transport - two way provided Salary - 5.8ctc For More Details Call : HR Vidhya @ 9901246983 (WhatsApp's) Email - vidhyaa@thejobfactory.co.in

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support / Desktop support / customer support For more details Call : HR Prathiksha @ 9901192053 (call or whatsapp) Email id - prathikshathejobfactory@gmail.com Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 5lpA For more details Call : HR Prathiksha @ 9901192053 (call or whatsapp) Email id - prathikshathejobfactory@gmail.com

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support -Voice & Semi Voice Process For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 4.25 LPA Shifts- Rotational For More Details Call : HR Swathi @ 9538878907 (call or whats app) Email id : Swathi@thejobfactory.co.in

HELLO APPLICANT, Greetings from The Job Factory !! Technical Support for Windows operating System - US Rotational Shift Sal 5.8ctc For More Details Call : HR Rahul @ 9900348707 (WhatsApp's) Email - rahuls@thejobfactory.co.in Job description Fundamentals of Operating Systems: What is an Operating System? Define its role in managing hardware and software resources. Main Functions of an OS: Explain process management, memory management, I/O management, file management, and security. Types of OS: Understand general-purpose vs. real-time operating systems and their characteristics. Key responsibilities include: Regularly scan for available Windows updates, including security patches and feature updates. Implement update rings to test new updates on a smaller group before deploying to the entire network. Schedule and automate update installations using system management tools. Create and maintain a patch management strategy, including exception handling. Track current Windows OS versions across the network. Implement strategies to maintain consistent versions across different user groups. Investigate and resolve update-related issues, including installation errors, compatibility problems, and post-update malfunctions. Analyze update logs to identify potential issues. Enforce security policies regarding updates, ensuring timely application of critical patches. Monitor for vulnerabilities and implement necessary updates to address them. Generate reports on update compliance and potential issues. Maintain comprehensive documentation on update procedures and troubleshooting steps.. Benefits : Qualification - PUC or any Graduate - Fresher or Experience can apply Shift - US Rotational Shift Transport - two way provided Salary - 5.8ctc For More Details Call : HR Rahul @ 9900348707 (WhatsApp's) Email - rahuls@thejobfactory.co.in

HELLO APPLICANT, Greetings from The Job Factory !! Hiring for Technical Support -Voice & Semi Voice Process For More Details Call : HR smitha @ 9880964847(Call or whatsapp ) Job description Proven work experience as a Desktop Support Engineer or similar role or customer support Address user tickets regarding hardware, software and networking Walk customers through installing applications and computer peripherals Hands-on experience with Windows OS environments. Guide users with simple, step-by-step instructions Conduct remote troubleshooting Help create technical documentation and manuals Working knowledge of office automation products and computer peripherals, like printers and scanners Ability to perform remote troubleshooting and provide clear instructions Excellent problem-solving and multitasking skills customer-oriented attitude. Other Benefits Salary-Upto 4.25 LPA Shifts- Voice process Reqards, Smitha HR TEAM

Position: Desktop Support Engineer (Candidates with 1 year of experience GET/DET) Department: IT System Job Responsibilities: Handling desktop, laptop, printer, barcode printer, barcode scanner, and network hardware issues. Diagnosing and resolving hardware and software faults. Troubleshooting LAN and WAN connectivity, including network and server issues. Installing and configuring server-client-based applications in coordination with the HO IT team. Managing user accounts and domain access. Troubleshooting barcode application connectivity. Assisting end users with hardware/software problems. Installing and supporting in-house applications. Willingness to work in rotational shifts . Interested and experienced candidates can apply by: Email: pragti.saxena@cielhr.com

Responsibilities: * Manage laptop sales & IT hardware solutions * Meet sales targets through effective communication * Troubleshoot desktop issues with expertise * Manage and develop B2B sales pipeline Annual bonus Food allowance Flexi working Travel allowance Performance bonus Sales incentives

Job Title: Network Support Engineer Location: Oliva Corporate Office, Hyderabad Department: IT Job Type: Full-Time Experience: 4-7 years Job Summary: We are seeking a proactive and detail-oriented Network Support Engineer to manage and support the day-to-day IT operations across the organization. The ideal candidate will have hands-on experience in maintaining and troubleshooting a wide range of IT systems including laptops, desktops, firewalls, internet connectivity, access points, and server infrastructure. This role involves both end-user support and backend infrastructure management. Key Responsibilities: User Support: Provide technical support for laptops, desktops (Windows/macOS), printers, and mobile devices. Install, configure, and troubleshoot OS, applications, and hardware issues. Manage asset tracking, repair/replacement, and hardware upgrades. Network & Connectivity: Monitor and troubleshoot internet connections, switches, and access points. Setup and manage Wi-Fi access points, VLANs, and network segmentation. Ensure smooth LAN/WAN operations and internal communications. Firewall & Security: Configure and maintain firewalls (e.g., FortiGate, SonicWall etc) Manage VPNs and remote access solutions. Implement and monitor basic cybersecurity measures and endpoint protections. Server & Infrastructure: Basic administration of Windows/Linux servers (Active Directory, file shares, DNS, DHCP, etc.). Perform routine maintenance, updates, and backups. Assist with server deployment, virtualization (VMware/Hyper-V), and storage solutions. Documentation & Compliance: Maintain up-to-date documentation for configurations, assets, and procedures. Follow standard ITIL or internal support ticketing workflows for issue resolution. Ensure adherence to IT policies and data protection regulations. Vendor Coordination: Liaise with ISPs, hardware/software vendors, and service providers for procurement and issue resolution. Follow-up on AMC contracts, hardware repairs, and licensing. Key Skills: 4+ years of experience in IT support or network administration. Strong knowledge of Windows/Linux environments. Hands-on experience with firewalls, routers, access points, and switches. Familiarity with server management and backup tools. Strong analytical and troubleshooting skills. Good communication and customer service skills.

Position Overview We are seeking a dedicated and skilled Desktop Support Engineer to join our dynamic team in Navi Mumbai, Mumbai City . This full-time position offers an exciting opportunity for individuals with a passion for technology and a commitment to providing exceptional support to our users. As a Desktop Support Engineer, you will play a crucial role in ensuring the smooth operation of our desktop environments and assisting users with various technical issues. Key Responsibilities As a Desktop Support Engineer, your primary responsibilities will include: Providing first-line support for desktop-related issues, including hardware and software troubleshooting. Configuring and maintaining desktop systems, ensuring optimal performance and security. Assisting users with VPN setup and configuration, ensuring secure remote access. Managing and resolving issues related to DHCP, DNS, and network connectivity. Offering support for antivirus software and ensuring systems are protected against threats. Conducting remote support sessions to assist users in resolving technical issues efficiently. Configuring and troubleshooting Microsoft Outlook and other email clients. Documenting support requests and resolutions in the ticketing system for future reference. Collaborating with other IT team members to improve processes and enhance user experience. Qualifications The ideal candidate will possess the following qualifications: A minimum of 1 to 2 years of experience in desktop support or a related field. Strong knowledge of desktop operating systems, hardware components, and software applications. Proficiency in troubleshooting network issues, including DHCP and DNS. Experience with remote support tools and techniques. Familiarity with antivirus solutions and best practices for system security. Excellent communication skills, with the ability to explain technical concepts to non-technical users. Strong problem-solving skills and a proactive approach to resolving issues. Ability to work effectively in a team-oriented environment. This position offers an annual salary of 2,50,000 and is scheduled for day shifts . We currently have 5 positions open for this role. If you are passionate about technology and eager to contribute to a collaborative team, we encourage you to apply and join us in delivering exceptional desktop support services.

Looking for Desktop support Engineers for one of our client. Please find the details for your reference. Job Description: Exp: 1.5-2 Years Job Location: Mumbai(Goregaon)/ Bangalore(Kadubesanahalli) Mode of work: 5 Days WFO Shift Timing: General Shift Skills Required: 1. Exceptional knowledge of working with Windows/ Linux and Mac OS systems. 2. Excellent written and verbal Communication Skills. 3. Strong knowledge on troubleshooting. Hardware, desktop and laptop support. 4. Candidates who have worked previously as a technical support will be an added advantage 5. Proficient knowledge of computer systems and their peripherals such as a printer, scanner, etc. 6. Experience with various network connections addressing. 7. Excellent communication and interpersonal skills. 8. Ensure customer satisfaction by providing the best solutions to their queries. 9. Proficient knowledge of antivirus software. 10. Good problem-solving and multitasking skills. 11. Exceptional customer service skills. If this role fits you, forward your resume to lakshmi.pk@quesscorp.com

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills Ability to differentiate between different type of IT assets Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 Understanding of desktop applications and how do they work, installation and uninstallation Ability to support users in business applications based on SOP s Troubleshooting Desktop/Application remotely Ability to carry out Disk management, Disk Encryption, Wireless configuration Ability to check utilization and availability, ability to perform start up and shut down services by following SOP Ability to Install and configure email client, troubleshoot connectivity issues Ability to troubleshoot calls for printers and copiers locally and remotely Basic Networking (Protocols/OSI Layers/IP address) Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain (For MSP and Enterprise)