247 Desktop Troubleshooting Jobs - Page 8

Required Skills Technology | End User Issues | Printer+Scanner+Outoook+MS Office+Applications Domain | IT in Banking | Customer Support Behavioral | Aptitude | Communication Behavioral | Aptitude | Information Processing Education Qualification : Any Graduate (Engineering / Science) 1. Handle incoming calls, emails, and chat from the users. Some account may require working on rotational shift 2. Ability to comprehend end users from international locations over the phone 3. Recording, classifying and prioritizing tickets 4. Providing initial support and troubleshooting based on Knowledge Base articles 5. Contributing to Knowledge Base with new articles 6. Taking a remote of an end users machine if required while troubleshooting 7. Routing requests to the appropriate support groups\ third party suppliers when tickets are not resolved during initial support 8. Monitoring the status and documenting the progress towards resolution of all open tickets 9. Keeping affected users informed about the progress. 10. Escalating the process if necessary 11. Resolution confirmation and closure of tickets within the SLA 12. Attend trainings and complete certifications for set competencies Technical Skills 1. Ability to differentiate between different type of IT assets 2. Basic troubleshooting on different versions of Windows OS. E.g., Windows XP. Windows 7, Windows 10 and Windows 11 3. Understanding of desktop applications and how do they work, installation and uninstallation 4. Ability to support users in business applications based on SOP s 5. Troubleshooting Desktop/Application remotely 6. Ability to carry out Disk management, Disk Encryption, Wireless configuration 7. Ability to check utilization and availability, ability to perform start up and shut down services by following SOP 8. Ability to Install and configure email client, troubleshoot connectivity issues 9. Ability to troubleshoot calls for printers and copiers locally and remotely Desired Skills: - Understanding of domain setup and ability to add / remove computers to domain - (For MSP and Enterprise)

Good Communication Should have Knowledge About Ticketing tool, SLA, SCCM, DLP,

Desktop Support Engineer As a consultant we are Hiring the project is from 1.5 Month.

Outlook,printer,desktop/laptop Router, Switches & Servers Wifi Access Point WAN/LAN Newtork Rack & Switch Monitoring Asset Inventory Check/Upd Raising ticket with Vendor and follow-ups Monitor Assigned Tickets & Attend to old ones on highest priority

desktop support engineer

Experience in managing, troubleshooting, installation, repairs of desktops, printers & other IT equipment. Knowledge of network security practices and anti-virus programs Working knowledge of office automation products Proficient in MS office.

Job Purpose - This exciting, fast-paced internal facing role requires an excellent customer-oriented communicator with an ability to use their own initiative and to work as a team or independently. The successful candidate will join the Global IT 1st Line Support Team, part of RWSs Group IT Team. This team provide IT support services to over 8000 end users across the globe. This role offers an individual with the basic skills the opportunity to expand their knowledge into all aspects of core IT administration, end user computing, networking, and business critical application support. RWSs focus is to grow a first-class internal IT operation, which provides the tools, procedures, methods, support, and infrastructure for a rapidly expanding global operation. This role will require working in shift-based schedules, providing support 24x5 with occasional evening/weekend work which is envisioned to scale to 24x7.The ideal candidate will be highly motivated with an excellent customer focused approach and commitment to service delivery. Role & responsibilities - Taking inbound emails/calls/tickets from users with technical IT issues (software & hardware) with the view to resolve at first contact by providing a high level of customer service. Responsible and accountable for the tracking of incidents and requests from initial identification through to resolution, ensuring that appropriate categories for logging and escalating incidents and requests are used. Interact with users to resolve IT related issues and provide IT Support in a timely manner in line with company SLAs. Provide end-user IT support for internal RWS employees, ensuring that the end-toend customer experience is positive, consistent, and high quality. Manage Service Centre tickets to ensure all cases are dealt with on time; end user support may be provided face to face, via phone, email, or MS TEAMS. Performing basic and intermediate level technical troubleshooting for issues/problems as per the scope defined. Asking the customers targeted questions to quickly understand the root of the problem and escalating promptly if required. Keeping track of the issues through to resolution (if the issue can be resolved within the scope of the 1st Level), within agreed time limits. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Provide support for Windows operating system and software installations and upgrades using SCCM. Troubleshoot environments including VMware vCenter, Windows Server, EMC SAN storage and backup technologies. Responsible for planning and organizing daily workload. This includes prioritizing service calls and adjusting work plans to support high priority calls to meet operational requirements. The types of support provided will include the use of remote-control software and email or phone call or chat support to RWSs pan Global user base. Responsible for the management of all issues assigned to them through the Service Centre incident management system. Ensuring that the status and history of issues are monitored, updated and closed on completion. Responsible for ensuring that all policies and procedures are followed and propose changes to support processes to improve the quality of service. Escalate complex incidents to appropriate 2nd line or 3rd line support members in line with company processes to ensure customer demands are met. Following security processes in line with company processes and regulations. Follow procedures, maintain documentation and standards, and collate and submit asset information as required. Gathering and documenting as much information as possible for the escalation teams to perform advanced investigation on the issue. Collaborate with other Global IT teams like Business Applications, etc., when the resolution of the reported IT issues is dependent on the change or fix which is to be implemented on application side. As part of continued development, the role will require ad-hoc project work to be carried out. Skills Required - Bachelor’s degree in science or computers 2 – 3 years’ experience within an IT support environment At least 1year experience of working as Citrix support. The ideal candidate should possess the working knowledge and hands-on experience on the following technical areas: Windows Server 2008/2012/2016 Citrix Microsoft Office, Active directory Microsoft Office 365 Admin experience Windows Desktop 10 Microsoft Exchange Basic Networking protocols TCP/IP Basic understanding of Citrix and remote workspace solutions Antivirus technologies Internet technologies (WWW \ FTP \ EMAIL \ TCP\IP \ VPN Expertise across multiple ITSM toolsets Proven expertise in reducing call volumes through trending and service improvement. Previous experience working within a customer-focused environment is essential. Strong fault-finding skills, combined with the ability to guide people remotely through IT systems to gather pertinent information. Good verbal and written communication skills (English) Excellent email/telephone manner and good interpersonal skills PC literate with working knowledge of using Email and Microsoft packages. Willingness to work in shift-based schedule. Desirable - Foundation Certificate in ITIL Logical and methodical approach to working. Knowledge of Mac OSX Knowledge of ITIL Knowledge of scripting in PowerShell, batch files or VBScripts, Virtualization (Hyper-V, VMware) Personal Aspects - Customer-focused approach to dealing with service and incident requests. Ability to work effectively with various types of end-users. Ability to work under pressure efficiently. Ability to multi-task, prioritize and manage workload. Self-motivated and self-reliant with the ability to work independently. Excellent attention to detail and be pro-active, hardworking, and patient. Ability to excel both independently as well as part of a team. Professional –punctual, reliable, trustworthy, inspires confidence. Applicants should have willingness toward self-improvement and continuous learning.

Role & responsibilities We are looking for Desktop Support Engineer in Surat, Goa & Ahmedabad location. Responsibilities: Configuration Desktop Windows Installation Configuration Troubleshooting Min exp- 1 Year Any Graduate can apply Share resume on rashmi,ghag@3i-infotech.com

Designation : Desktop Support Engineer Qualification :Any degree eligible (Be/Btech,arts and science ,MBA,MCA ) Experience : Freshers /Experience Salary : 20 -25 k Eligibility : 2017 to 2025 Contact: Subha HR : 75501 43827 Call or what up

Work Location: Ahmedabad Please share your updated profile to sugantha.krishnan@acldigital.com Notice Period: should be lessthan 15 days Key Responsibilities: Install, configure, and maintain desktop and laptop systems for users Provide technical support for hardware, software, and network-related issues Troubleshoot and resolve system and application issues remotely and on-site Manage and support OS installation (Windows, MacOS if required) Configure and troubleshoot printers, scanners, and other peripherals Install and update antivirus software and ensure system security Perform system backups and recovery Monitor and maintain asset inventory and documentation Coordinate with vendors for hardware replacements and repairs Support video conferencing and collaboration tools Ensure timely closure of IT helpdesk tickets Required Skills & Qualifications: Bachelor’s degree or diploma in IT/Computer Science or related field Minimum 2 years of relevant experience as a Desktop Engineer or IT Support Engineer Strong knowledge of Windows OS and Microsoft Office Suite Experience in Active Directory, DNS, DHCP, and basic networking Good understanding of remote desktop tools and IT ticketing systems Excellent problem-solving and communication skills Ability to work independently and in a team

Who We Are? Deepija Telecom is a product-based company and a market leader in Telecom Applications. Deepija has proved its leadership be it premises-based solutions or Hosted/ Cloud Telecom Solutions. The ConVox suite of applications includes Omni Channel Contact Center Solution, Customized IP-PBX, Conference Bridge, Broadcasting Tool, IVR, and many other solutions with the latest communication technologies. These solutions are integrated with leading CRMs like SalesForce. We believe that every business irrespective of its size should be able to utilize all call center features. We are a premier provider of call center solutions, comes with a versatile range of customization as per business needs. Our innovative technologies enable our customers to utilize intelligence for a more accurate and complete understanding of their call center challenges and opportunities, and ConVox provides expert guidance and robust implementations to our customers. Virtualization: Install, configure, and manage VMware and Proxmox environments. Create and manage virtual machines (VMs) for various applications and services. Optimize VM performance and resource allocation. Perform VM backups and disaster recovery procedures. Networking: Design, configure, and maintain LAN and Wi-Fi networks. Troubleshoot network connectivity issues. Implement network security measures. Monitor network performance and identify areas for improvement. Software and Hardware Troubleshooting: Diagnose and resolve a wide range of software and hardware problems. Identify root causes of system failures and malfunctions. Implement troubleshooting methodologies to effectively resolve issues. Collaborate with users to understand problems and provide timely solutions. Installation of all Linux Flavours. Perform fresh installations of CentOS operating systems on physical or virtual machines. Configure CentOS systems according to organizational standards and best practices. Manage user accounts, permissions, and system settings. Install and configure necessary software packages. Additional Responsibilities: Stay up-to-date with the latest technologies and trends in IT infrastructure. Document procedures and maintain accurate records. Assist with IT projects as needed. Provide excellent technical support to internal users.

!!Hiring For CMM5 Level Organization!! Minimum 2 years of experience in Hardware and Networking.Good troubleshooting skills.Experience in assembling/disassembling computer hardware and components.Understanding of TCP/IP networking. Required Candidate profile Designation: Desktop Support Engineer L1 Location: Colvale,Goa Experience: 2 Years Contact: snehapawar@peshr.com/7021769496

Openings for L1 -Service Desk Engineer Experience : 1 - 10 years Shift Timing: Rotational Location: Ambattur Estate, Chennai Graduation : Diploma/BE/B.Tech in ECE/EEE/CSE/AI - DS/IT **Candidates should have excellent communication skills **ONLY MALE CANDIDATES PREFERRED** Job description - Desktop Assembly and troubleshooting of desktops, laptops, and other hardware Installation, configuration and troubleshooting of all Operating systems Troubleshooting network issues and managing all application updates Managing network security through timely antivirus and firewall updates Installation, configuration and troubleshooting of IP phones headsets Service desk management for troubleshooting tickets and service requests Prompt resolution of escalations and high priority issues for the business Managing distribution and maintenance of IT infrastructure assets Interested candidates can share their resumes to nandhinik.outsource@accesshealthcare.com Note: - Please share the above requirement with your friends and share the references.

Roles and Responsibilities Provide Level 1 desktop support to end-users, troubleshooting hardware and software issues. Install, configure, and maintain desktops, laptops, printers, and other peripherals. Troubleshoot LAN connectivity issues using various tools such as ping, tracert, etc. Perform remote support sessions via phone or email to resolve technical queries. Collaborate with team members to resolve complex technical issues.

Hiring For Technical Support Executive Location : Thane Providing Technical Assistance to customers Salary : 20k to28k In hand Hsc and Grad both Freshers can apply Call Pooja @ 7219519717 Or Call Ayushi -7208629799

Desktop Support Engineers: Location- Mumbai and Chennai Minimum - 2 Years of IT Helpdesk experience required. Experience on working RSAT - Remote Server Administration Tools ( User Management ) Must have good communication skills and interpersonal skills. Must be willing to work 24/7 shifts ( Morning, Afternoon & Night Shifts ) which includes weekends and statutory holidays based on business needs. Ensure IT Helpdesk processes and procedure are adhered all the time. Log incidents/ service requests as per conversation with users and assign the same to respective internal teams for further resolution/execution. Escalates complex problems to the L2 - Desktop Support Engineers. Must have sound troubleshooting knowledge of Operating systems, Desktop/Laptop Hardware, Basic Networking and MS Office Applications. Should have fair knowledge of desktops / Laptops/ Printers/ Scanners/ peripheral troubleshooting . Should have fair knowledge of different antivirus applications etc. Handle end user escalation effectively and involve lead accordingly. Updating pending tickets with timely, precise and accurate updates. Following up with end users, if necessary, for closure of pending tickets. Following up with support groups, if necessary, for closure of pending tickets. Creating and uploading knowledge base article. Participate in Desktop Support Projects and ensure all assigned projects deliverables are completed as per schedule.

Position Overview: We are looking for a highly motivated and enthusiastic Individual for a Technical Trainer with strong fountains in Desktop troubleshooting, Printer troubleshooting, Office 365, windows servers, Virtualization, Azure/AWS, and Networking. You will be responsible for the training of the new joining for the role of Associate System Admin, L1 and L2 resources. This is an excellent opportunity to start your career in a dynamic and supportive environment. Required skills: Proven hands-on training experience is a must. Design, Develop and Deliver training on System administrator /System Engineer Topics (Desktop, Printers, Back-ups and disaster recovery, Windows servers, Virtualization, Networking, Azure/AWS, Office 365 and Active Directory) Conduct in-person and virtual training sessions for new recruits and existing staff. Customize training material to align with company standards and specific team needs. Stay updated with the latest system administration tools and trends. Evaluate training effectiveness and make improvements based on feedback. Collaborate with engineering and support teams to understand skill gaps and training needs. Evaluate training effectiveness through assessments, feedback, and performance metrics. Strong understanding of technical concepts and the ability to communicate them clearly to diverse audiences. Excellent presentation, communication, and interpersonal skills. Education and/or Experience: Any Technical qualifications (BCA, B.Tech, B.Sc.-IT). Good to have technical certification (MCSE/MCSC/CCNA, AZ-104, CompTIA) Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Interested candidates can share CV on sherry.1149@alaricventures.com

Configure desktop and laptop Active Directory user management and basic knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Required Candidate profile Knowledge of network troubleshooting, Ethernet and IP configuration Networking Concepts Basic server Knowledge Switches and Routers Microsoft outlook 2014 to 2024 batch can apply Male candidates only

Responsibilities: * Provide desktop & laptop support with troubleshooting skills * Install software, Windows & printers; network printer installations * Collaborate on hardware & OS installations; device installations Annual bonus

Desktop Support Engineer Exp : 0.6 to 2 Years Job Location : Malad Work Mode : Work from office - 5 days shift timing : Rotational Shift

PKF Finance Limited is looking for IT Executive to join our dynamic team and embark on a rewarding career journey. Developing and implementing the organization's IT strategy Managing the IT budget and resources Overseeing the development and maintenance of IT systems and infrastructure Coordinating with other departments to ensure that their IT needs are met Managing relationships with IT vendors and service providers Maintaining the security and confidentiality of the organization's data Providing leadership and guidance to IT staff Staying up - to - date with the latest technologies and industry trends Developing and implementing policies and procedures for the use of IT resources Collaborating with senior management to align IT goals with business objectives.

Position Overview: We are looking for a highly motivated and enthusiastic Individual for a Technical Trainer with strong fountains in Desktop troubleshooting, Printer troubleshooting, Office 365, windows servers, Virtualization, Azure/AWS, and Networking. You will be responsible for the training of the new joining for the role of Associate System Admin, L1 and L2 resources. This is an excellent opportunity to start your career in a dynamic and supportive environment. Required skills: y to diverse audiences. • Excellent presentation, communication, and interpersonal skills Good Interpersonal skills Proven hands-on training experience is a must. Design, Develop and Deliver training on System administrator /System Engineer Topics (Desktop, Printers, Back-ups and disaster recovery, Windows servers, Virtualization, Networking, Azure/AWS, Office 365 and Active Directory) Conduct in-person and virtual training sessions for new recruits and existing staff. Customize training material to align with company standards and specific team needs. Stay updated with the latest system administration tools and trends. Evaluate training effectiveness and make improvements based on feedback. Collaborate with engineering and support teams to understand skill gaps and training needs. Evaluate training effectiveness through assessments, feedback, and performance metrics. Strong understanding of technical concepts and the ability to communicate them clearly Shift timing and working hours: • Night shifts and Rotational shifts • 5 Days working in a week

Min 2 years of experience as a Remote Support / Service Desk Engineer. Should have outlook configuration hands-on experience. Given Remote support and ticketing tool experience. Troubleshooting, domain, and software support. Should be a Graduate from a Technical Steam - B tech, B.E, BCA/ Diploma The person will be giving centralized support to the client.

International and Domestic Voice Technical experience-Sal 3 to 4.5LPA Call :Contact Call : HR Preethi @ 9880952642 preethir@thejobfactory.co.in Any UG/ graduate with Min 1 year experience can apply Technical Voice & Non Voice. 5 Days / 2 off

1. Technical Support 2. Installation & Configuration 3. Troubleshooting 4. Network Support 5. User Assistance 6. Documentation 7. Collaboration Looking for a Candidate with exp. in desktop support with networking, hardware and troubleshooting.