Desktop Support Engineer 1

Hinduja Global Solutions (HGS)

1 - 3 years

1 - 2 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

outlook configuration os installation desktop support hardware troubleshooting lan configuration windows installation desktop troubleshooting ticketing tools printer troubleshooting windows troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities:

Configuration of desktops & laptops to the new joiners.
Configuration of desktops for Work at home employees.
Maintain inventory of Hardware assets.
Address user tickets regarding hardware, software, and networking.
Ask targeted questions to diagnose problems.
Guide users with simple, step-by-step instructions.
Conduct remote troubleshooting.
Test alternative pathways until you resolve an issue.
Record technical issues and solutions in logs.
Direct unresolved issues to the next level of support personnel.

Skills required:

Excellent knowledge of desktop and laptop & printer hardware.
Excellent knowledge of desktop/laptop internal components.
Hands-on hardware troubleshooting experience.
Hands-on troubleshooting experience on MS Tools Outlook configuration, excel, ppt etc.
Extensive equipment support experience.
Working technical knowledge of current protocols, operating systems, and standards.
Ability to operate tools, components, and peripheral accessories.

Personal Attributes:

Strong customer service orientation.
Proven analytical and problem-solving abilities.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Good written, oral, and interpersonal communication skills.
Ability to conduct research into PC and software issues and products as required.
Ability to present ideas in business-friendly and user-friendly language.
Highly self-motivated and directed.
Keen attention to detail.
Team-oriented and skilled in working within a collaborative environment.
Willing to work in shifts & on weekends.

Educational qualifications

B.E in Computer science, E & C, Information Science
Diploma in Computer science, E & C, Information Science
BCA

Preferred Location

Also, employee willing to work in rotational shift and Nightshift

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