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Vyntrapro Innovations
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Desktop Support Engineer 1

Desktop Support Engineer 1

Vyntrapro Innovations

3 - 5 years

|

1 - 3 Lacs

panipat rewari gurugram

Posted:2 hours ago| Platform:

Apply

Skills Required

communication skills installation configuration desktop support troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities

Provide
L1 technical support
for desktops, laptops, printers, scanners, and peripherals.
Install, configure, and troubleshoot
Windows OS
, MS Office, and basic applications.
Handle
password resets
, user account issues, and basic Active Directory tasks.
Provide support for
VPN
, email clients (Outlook), and basic network connectivity issues.
Install and update
antivirus
, ensure system compliance and patching status.
Troubleshoot
LAN, Wi-Fi, IP configuration
, and basic network-related problems.
Handle
IT asset management
, tagging, and inventory updates.
Log and resolve tickets in
ITSM tools
(ServiceNow, Cherwell, Remedy, etc.).
Provide
remote support
for users (using tools like AnyDesk, TeamViewer, RDP).
Coordinate with L2/L3 teams for complex incidents and escalations.
Assist in
new user onboarding
, system setup, and configuration.
Maintain documentation, SOPs, and daily activity logs.

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Vyntrapro Innovations

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