2 - 5 years
2 - 6 Lacs
Posted:7 hours ago|
Platform:
Work from Office
Full Time
1) Monitor the Bin in which tickets are assigned to the engineer 2) Provide Hands and Feet support on the tickets assigned to the engineer 3) Ensure tickets are assigned to correct team in case they have been wrongly assigned 4) Update the ticket with resolution steps and choose correct resolution category and close the ticket on time 5) For critical incidences, the required data such as Ping and Trace, etc. response is taken from/ for process and given to service desk 6) Troubleshooting and resolving OS related issues 7) Troubleshooting and resolving mail client and collaboration client related issues 8) Configuring the print solution and resolving printing problems of the users
Bct Consulting
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