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Desktop Engineer

Desktop Engineer

Tata Consultancy Services

8 - 10 years

|

0 Lacs

bengaluru karnataka india

Posted:14 hours ago| Platform:

Apply

Skills Required

engineering packaging management troubleshooting analysis support azure communication itil unix network

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Desktop Engineering L3

Location: Bangalore

Experience: 8-10 Years

Knowledge and Skills required:

Experience in managing Desktop Engineering tools, products, processes etc covering Application packaging, Desktop build management, GPO, GPP, SCCM/Intune/MECM etc
Experience in troubleshooting performance related issues escalated by L2 teams covering group policies, builds, SCCM/Intune etc.
Do a trend analysis of ticket trends and propose improvements
Create, manage and approve knowledge articles
Provide 1:1 support to Platinum and Gold users
Good understanding and knowledge Windows Active directory and Azure AD
Good communication
Knowledgeable in ITIL concepts [Incident Management, Problem Management etc.].
Basic support experience on Windows/Unix Servers, Network Devices, Backup.

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Tata Consultancy Services

Information Technology and Consulting

Thane

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