3855 Desktop Support Jobs - Page 18

Hiring for L1 IT Desktop Support Engineer - Harita Techserv (TVS-Group) Job Location : Anyware India- Mumbai, Pune, Bangalore, Delhi, Noida, Chennai, BHUBANESWAR Role : L1 Desktop Support Engineer Experience : 1 -2 Years Notice period : Immediate Job Description : • Troubleshoot and resolve common user issues related to desktops, laptops, peripherals (printers, monitors, etc.), and Windows operating systems. • Perform basic hardware and software installations, configurations, and updates. • Troubleshoot basic network connectivity issues. • Monitor server performance and health using monitoring tools. • Provide conference room and A/V support, including troubleshooting projectors, video conferencing systems, speakers, and microphones to ensure seamless meeting functionality. • Assist users with remote access tools and virtual desktop environments (if applicable). • Provide guidance and training on basic IT practices and troubleshooting techniques. • Respond to user inquiries and requests for assistance through phone, email, chat, or in-person interactions. • Utilize knowledge base articles, internal resources, and vendor documentation to resolve problems. • Document incidents, track progress, and escalate complex issues to senior technicians or vendors when necessary. • Maintain accurate records of all interactions with users, including tickets, logs, and resolutions. • Provide clear explanations and updates to users throughout the resolution process. • Stay up to date on best practices for desktop support or IT workspace management. Interested candidates can share the resume yamuna.k@harita.co.in

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .

Job Description:- 1. Supported user base of at least 100+ end users 2. Address user tickets regarding hardware, software, and networking 3.Knowledge of basic network troubleshooting at desktop level like DNS , DHCP. 4. Knowledge of installing the Microsoft security patches, Antivirus Patches etc. 5. Provide OS installation, Outlook configuration, and support of desktop computers, peripheral equipment, and software. 6. Perform routine updates of desktop hardware and software 7. Rebuild, configure, and repair desktop equipment as needed 8. OS Installation, Outlook Configure 9. IT H/W Diagnosis & troubleshooting 10. Applications & OS Troubleshooting

About The Role This role involves the development and application of engineering practice and knowledge in the following technologies Systems Engineering the creation and assurance of multidisciplinary solutions defining the fundamental concepts and properties of an engineered system and the crossdisciplinary and integrative principles processes for its realization and evolution. Digital Continuity the whole lifecycle management of product data with the methods and tools for end to end collaborative working. Consultancy architecture and business analysis supporting engineering transformation. About The Role - Grade Specific Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers.

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Apps Finance Functional . Experience5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle SCM Order Management Cloud . Experience5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: SAP SD - Sales and Distribution . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: SAP SD - Sales and Distribution . Experience3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Oracle Apps Finance Functional . Experience5-8 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Do Excellent communication skills Ability to Empathize, pacify and handle Irate Customers with Exceptional communication skills. Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies. Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App etc. over Remote Support Answer incoming calls and respond to customers emails in timely manner. Manage and resolve customer complaints. Identify and escalate issues to supervisors as and when needed. Provide product and service information to customers. Research required information using available resources and Offer Solution to customers. Research, identify, and resolve customer complaints using applicable software. Route calls and tickets to appropriate resources and Domains who can best support he user, Document all call information according to standard operating procedures. Recognize, document, and alert the management team of trends in customer calls. Create SOPs for new Issues and resolution given. Complete call logs and reports. Mandatory Skills: Desktop Support . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .

Hiring Technical Support Executives Voice Process Hyderabad Laptop Support / Desktop Support /Print Desktop / Laptop Support 1 year Exp In Any Tech Profile Salary 3 to 4.20 LPA http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Hiring Technical Support Executives Voice Process Hyderabad Laptop Support / Desktop Support /Print Desktop / Laptop Support 1 year Exp In Any Tech Profile Salary 3 to 4.20 LPA http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Hiring Technical Support Executives Voice Process Hyderabad Laptop Support / Desktop Support /Print Desktop / Laptop Support 1 year Exp In Any Tech Profile Salary 3 to 4.20 LPA http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Hiring Technical Support Executives Voice Process Hyderabad Laptop Support / Desktop Support /Print Desktop / Laptop Support 1 year Exp In Any Tech Profile Salary 3 to 4.20 LPA http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support Executives Day Shift 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp In Any Tech Profile Hike on Salary http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support Executives Day Shift 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp In Any Tech Profile Hike on Salary http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support Executives Day Shift 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp In Any Tech Profile Hike on Salary http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Hiring Technical Support Executives Voice Process Hyderabad Laptop Support / Desktop Support /Print Desktop / Laptop Support 1 year Exp In Any Tech Profile Salary 3 to 4.20 LPA http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support Executives Day Shift Freshers 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp In Any Tech Profile Hike on Salary http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support Executives Day Shift Freshers 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp In Any Tech Profile Hike on Salary http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4L Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 9041420279 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support Executives Day Shift Freshers 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp In Any Tech Profile http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 9041420279 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4L Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 9041420279 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support /Customer Care Executives 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp or Freshers http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517849 9041420279 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517849 9041420279 Perks and benefits http://callcenterjobs.anejabusinessgroup.com

Technical Support Executives Day Shift 20K In Hand Freshers Hindi Speaking Must Laptop Support / Desktop Support /Print 1 year Exp In Any Tech Profile Hike on Salary http://callcenterjobs.anejabusinessgroup.com Whats App CV 7696517846 Required Candidate profile Freshers Ok 1 year Technical Support Executives CTC 3 to 4 LPA Support for Laptop Desktop and Printer Support Fill Thi Form http://callcenterjobs.anejabusinessgroup.com Whats App 7696517846 Perks and benefits http://callcenterjobs.anejabusinessgroup.com