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0.0 years
1 - 3 Lacs
chennai
Work from Office
Active Directory user management and knowledge of Active Directory, DHCP and DNS Troubleshooting Network connectivity in a LAN/WAN environment Hands-on experience in MS-Outlook configuration & Troubleshooting Hardware and Networking Troubleshooting Required Candidate profile Address user tickets regarding hardware, software and networking Knowledge of network troubleshooting, Ethernet and IP configuration 2015 to 2025 batch can apply Male candidates only Any graduates
Posted 1 week ago
4.0 - 9.0 years
3 - 6 Lacs
bengaluru
Work from Office
Technical Process Trainer Exp- 4+ Years (2+ Years as Technical Trainer) Loc- Bangalore NP- Immediate only Nancy 8586914964 Nancy.imaginators7@gmail.com Required Candidate profile Skills-Service Desk, Technical Support Training, ITIL, iTSM, Snow, Remedy, CISM, Laptop & Printer Troubleshooting etc
Posted 1 week ago
1.0 - 2.0 years
1 - 3 Lacs
hyderabad
Work from Office
Responsibilities Identify, troubleshoot, and resolve hardware, software, and network-related issues for end-users. Act as the primary contact for the IT Service Desk, ensuring timely response to customer issues. Follow up with clients to confirm their IT systems are fully operational after troubleshooting. Adhere to IT department strategies, processes, policies, and procedures. Provide out-of-hours support when required (on-call hours). Suggest opportunities for cost reduction and value improvement. Requirements 02 years of IT Help Desk support experience. Hands-on experience with Windows OS. Knowledge of improving performance of laptops/desktops. Experience or knowledge of Windows Administration. Configuring and troubleshooting printers. Familiarity with Office 365, SharePoint, OneDrive, MS Teams, and other MS products. Knowledge of Azure (advantage). Ability to work independently or in a team with limited supervision. Strong analytical, problem-solving, and communication skills. Good organizational skills and attention to detail. Key Skills Hardware troubleshooting & maintenance (PCs, laptops, printers, peripherals). Software installation, configuration, and issue resolution. Network troubleshooting (LAN, WAN, Wi-Fi, VPN, DNS, DHCP, IP addressing). Operating systems knowledge (Windows, Linux, macOS). Remote desktop tools & IT Service Desk systems (ServiceNow, Jira, Zendesk). Cybersecurity basics (antivirus, firewalls, data protection policies). The Face to Face Interview will be scheduled between 8th to 16th September for the shortlisted candidates .
Posted 1 week ago
1.0 - 3.0 years
2 - 5 Lacs
hyderabad
Hybrid
Hello, We are hiring for Technical Support (International Voice Process) for one of the Big4 Company for C2H. Kindly reach me on whatsapp 7978743691/'sahil.s@dynpro.in Payroll: Dynpro India Pvt Ltd (C2H/Contract2Hire) Technical Support (International Voice Process) Work Location: Mind space-Hyderabad Shift: Rotational Hybrid Model Experience: 1-3 Years Any graduate Mandatory Skills: Excellent written, verbal, listening, analytical and logical skills. Easily grasp and communicate complex ideas. Excellent problem solving skills. Knowledge of MS Office 2016 including Outlook, Exchange Servers, Office 365 Knowledge of computer Hardware and Software troubleshooting. Knowledge of Operating Systems like Window 7, 8,8.1 and 10 & Mac Knowledge of Network and Internet troubleshooting Knowledge of PDA (mobile devices) Setup & troubleshooting Knowledge of Active Directories (Good experience on system troubleshooting, office 365 troubleshooting, Active directory, networking, OS- windows 10 troubleshooting) Virtual Interview with 3 rounds. Note: Kindly share your CV on the below mentioned details if your profile is match Experience: Ctc: Exp ctc: Notice period: Thanks & Regards Sahil Sahoo Executive- Talent Acquisition Whatsapp No:- +91-7978743691 sahil.s@dynpro.in Dynpro India Pvt Ltd
Posted 1 week ago
3.0 - 8.0 years
6 - 11 Lacs
chennai
Work from Office
Role Senior Engineer Technical Support Educational Qualification BE / B.Tech Any Specialization Responsibilities Provide support to customers across the globe through various channels like Voice, Email and Chat. Answer customer queries on products, solutions, warranty, etc. Remotely troubleshoot, resolve technical issues and problematic situations at customer sites. Provide periodical reports to managers. Participate in creating self-help resources and knowledgebase for customers. Candidate Profile Must have excellent written and oral communication skills. 3+ years in providing technical support to international customers through Voice/ E-mail / Chat. Must be tech savvy with strong knowledge in PC, Linux and Networking fundamentals. Should be familiar with Linux platform and Web applications. Good troubleshooting skills. Adequate experience in Microsoft Word and Excel. Good analytical and problem-solving skills. Should be self-organizing and be able to work with minimal supervision. Willingness to work in 24x7.
Posted 1 week ago
8.0 - 10.0 years
6 - 9 Lacs
chennai
Work from Office
Looking for challenging role? If you really want to make a difference - make it with us Can we energize society and fight climate change at the same time? At Siemens Energy, we can. Our technology is key, but our people make the difference. Brilliant minds innovate. They connect, create, and keep us on track towards changing the worlds energy systems. Their spirit fuels our mission. Our culture is defined by caring, agile, respectful, and accountable individuals. We value excellence of any kind. Sounds like you? Implementation of Control and Protection- Hardware solutions for Flexible Alternating Current Transmission System (FACTS) plants within a team of project engineers Preparation of Design Specifications, Overview Diagrams and Concept Clarifications in close cooperation with the concept coordinators Cubicle design, integration of all HW components into the cubicles and integration of cubicles into a plant on Engineering Base platform Creating Bill of material and terminal diagrams for Control & Protection equipment's Coordination with cubicle manufacturer and Visits for Inspection of cubicles as necessary Preparation of Cable list and Cable termination schedule Providing necessary support during Functional Performance tests and Site Commissioning Ensures that engineering deliverables meet the project schedule dates in line with customer requirements We dont need superheroes, just super minds. A bachelors degree in electrical engineering or any related field 8-10 years of experience in Control & Protection Design in HVDC/FACTS/Substation projects Knowledge of Engineering Base/ELCAD is preferable Knowledge of FACTS/HVDC technology is preferable Knowledge in TDC/Beckhoff / SIPROTEC systems is preferable Good knowledge of Microsoft Office applications (Outlook, Word, Excel, Visio) High ability to work in a multi-national and multi-cultural team Open minded and creative in cooperation with colleagues and customers High commitment and willingness to perform Must be quick learner and flexible to work well under tight schedules in a fast-paced team environment This role is based in Gurgaon/Chennai, where youll get the chance to work with teams impacting entire cities, countries and the shape of things to come.
Posted 1 week ago
15.0 - 20.0 years
3 - 6 Lacs
bengaluru
Work from Office
About The Role Project Role : Operations Engineer Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Operations Engineer, you will support the operations and manage delivery for production systems and services based on operational requirements and service agreements. A typical day involves collaborating with various teams to ensure seamless service delivery, troubleshooting issues, and implementing solutions to enhance system performance and reliability. You will engage in proactive monitoring and maintenance of systems, ensuring that all operational standards are met while fostering a culture of continuous improvement and efficiency within the team. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and training sessions to enhance team capabilities.- Monitor system performance and implement improvements to optimize operations. Professional & Technical Skills: - Must To Have Skills: Proficiency in Citrix Virtual Apps and Desktop Administration.- Strong understanding of virtualization technologies and their implementation.- Experience with troubleshooting and resolving complex technical issues.- Familiarity with network protocols and security best practices.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in Citrix Virtual Apps and Desktop Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
2.0 - 7.0 years
3 - 8 Lacs
chennai, bengaluru
Work from Office
Role & responsibilities Complete knowledge to all Cisco devices Should have hardware level trouble shooting knowledge on all Cisco products. Must be familiar with - VLAN / VTP / STP / VSS / VDC / VPC. Must have sound knowledge in stack configuration / trouble shooting. Must be familiar with - OSPF / EIGRP / BGP / PBR / HSRP / ACL. Hands on experience with IOS/SUP upgradation 5K/7K/9K/4500/6500/ASR/FTD/FMC/SDWAN/ISE/DNAC/Wireless controller. Should have knowledge about SDWAN, ISE/ DNAC/ ACI/Wireless Hands On Troubleshooting of complex LAN/WAN infrastructure, Conducting root cause analysis on Network Incident Troubleshooting license issues on all Cisco Platforms. Troubleshooting IP link related issues like link failure, config mismatch, latency, packet drops. Expertise in implementing L2 technologies including VLANs, VTP, STP, RSTP, MSTP. Good knowledge of IP Addressing, Subnetting, ARP, OSI and TCP/IP models. Expertise in implementing routing protocols RIP, EIGRP, OSPF, ISIS and BGP. Configuring and Troubleshooting Route Redistribution between Static, RIP, EIGRP, OSPF & BGP protocols. Experience in Configuration and Support of LAN protocols on Cisco Switches such as (Layer2, 3 & Multi-Layer). Experience with designing, deploying, and troubleshooting LAN, WAN, Ether-channel, IP Routing Protocols - (RIP, OSPF, EIGRP & BGP), ACL's, NAT, VLAN, STP, VTP, HSRP. Academic Qualifications and Certifications: • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience). • CCNP or equivalent certification. • Certifications relevant to the services provided (certifications carry additional weightage on a candidate’s qualification for the role). Preferred candidate profile Candidate should have good communication skills and any passed out( 2010 to 2023). Any degree . Salary Negotiable, Fake Experience Mangaeable,
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support . >
Posted 1 week ago
3.0 - 8.0 years
3 - 7 Lacs
bengaluru
Work from Office
About The Role Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop TransformationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to address system challenges.- Implement software enhancements and upgrades.- Conduct system testing and quality assurance checks.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong troubleshooting skills in Microsoft Windows environments.- Knowledge of software deployment and configuration management.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education
Posted 1 week ago
0.0 years
3 Lacs
noida
Work from Office
HCLTech is Hiring for US Technical Support (Blended Process) Noida Job Location : HCL Technologies, Sector 126, Noida Process Type : Technical Support (Blended) Walk-in Interview Details: Venue: HCL Technologies, A-8-9, Maharaja Agrasen Marg, Block A, Sector 60, Noida (Nearest Metro: Sector 59) Timings: 11:00 AM - 3:00 PM Contact Person: Aman Chhabra (Please mention the recruiters name on top of your resume) Carry: 1 Updated Resume, 1 Valid ID Proof Perks & Benefits: Full-time permanent role (On-roll) Both-side cab facility Work from Office 2 Rotational Week Off Roles & Responsibilities for Technical Support Role: Troubleshoot moderately complex hardware/software/application issues in a timely and efficient manner. Communicate with customers via phone and email to provide resolution and assistance. Follow standard operating procedures (SOPs) for case handling and documentation. Desired Skills & Qualifications: Excellent written and verbal communication skills. Strong attention to detail with the ability to multitask and adapt to changing priorities. Must be a Graduate/Post Graduate. Comfortable working in 24x7 US shifts. Note : Please do not carry any laptop, pen drive, or external storage devices. Interested candidates can walk in directly we look forward to meeting you!
Posted 1 week ago
15.0 - 20.0 years
5 - 9 Lacs
hyderabad
Work from Office
About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions, and ensuring that applications function seamlessly within the existing infrastructure. You will engage in problem-solving activities, contribute to key decisions, and manage the development process to deliver high-quality applications that align with business objectives. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure timely delivery of application features. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and optimization techniques.- Familiarity with application lifecycle management tools.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 5 years of experience in SAP Basis Administration.- This position is based in Hyderabad.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
7.0 - 12.0 years
5 - 10 Lacs
bengaluru
Work from Office
Key Responsibilities: Leading teams responsible for OTA update for all ECUs in Car & Remote Diagnostics Responsible for defining the OTA requirements, Architecture and roll out strategy. Hands-on experience working with UDS/DoIP protocols and automotive diagnostic systems. Should have experience of working on "On board tester". Good Understanding of Classic and Adaptive Autosar Stack Proficient with various communication protocol used in vehicle Working experience on FBL and OTA Should have experience in leading teams & multiple projects. Knowledge of automotive industry processes and standards, including but not limited to ASPICE, and other relevant quality and state-of-the-art standards Knowledge of structured system engineering and testing approach Good communication skills within a cross-functional working environment Positive, solution-driven mindset Professional and confident personality Quaification: Minimum B.Tech or equivalent Degree. Minimum 7 years experience of working on OTA or FBL Detailed Knowhow of UDS, Autosar and communication protocols. Why Join Us? Be part of a purpose-driven organization thats shaping the future of mobility. Work on cutting-edge technologies and global projects. Thrive in a collaborative, diverse, and inclusive environment. Access world-class infrastructure and learning opportunities. Equal Opportunity Statement: At MBRDI, we are committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of gender, background, or ability. Benefits
Posted 1 week ago
15.0 - 20.0 years
5 - 9 Lacs
pune
Work from Office
About The Role Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. A typical day involves collaborating with various teams to understand their needs, developing solutions that align with business objectives, and ensuring that applications are optimized for performance and usability. You will also engage in problem-solving activities, providing support and guidance to your team members while continuously seeking opportunities for improvement and innovation in application development. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor project progress and ensure alignment with business goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system configuration and performance tuning.- Experience with database management and backup strategies.- Familiarity with SAP landscape management and transport management.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 7.5 years of experience in SAP Basis Administration.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education
Posted 1 week ago
1.0 - 3.0 years
4 - 7 Lacs
mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage client€™s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA€™s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client€™s network/ server/ system/ storage/ platform/ infrastructure and other equipment€™s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time definedby the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support . Experience: 1-3 Years .
Posted 1 week ago
1.0 - 6.0 years
3 - 6 Lacs
mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage client€™s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA€™s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client€™s network/ server/ system/ storage/ platform/ infrastructure and other equipment€™s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time definedby the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .
Posted 1 week ago
1.0 - 3.0 years
2 - 3 Lacs
jaipur
Work from Office
- Provide L1/L2 IT support for hardware, software & network issues - Install & configure systems, troubleshoot errors - Ensure timely resolution & user satisfaction - Maintain IT asset inventory & documentation
Posted 1 week ago
2.0 - 7.0 years
3 - 4 Lacs
udaipur
Work from Office
Provide end-user IT support for desktops, laptops, printers, and mobile devices. Handle installation, configuration, troubleshooting, system updates, and connectivity issues. Maintain assets, train users, and ensure smooth IT operations.
Posted 1 week ago
1.0 - 6.0 years
4 - 8 Lacs
bengaluru
Work from Office
Hiring Technical Support Engineers Join a Leading IT Giant! Are you passionate about technology and problem-solving ? Here’s your chance to work with a global IT leader in Technical Support. Eligibility: Freshers or experienced candidates can apply Excellent communication skills (written & verbal) Strong technical knowledge ( Microsoft products preferred ) Willing to work in US shifts Immediate joiners only CTC: Freshers: 4 LPA – 4.6 LPA Experienced: 5 LPA – 8 LPA (with prior Technical Support Voice experience) Roles & Responsibilities: Troubleshoot technical issues related to Microsoft products (Windows, Office 365, Outlook, etc.) Perform in-depth technical issue analysis and provide real-time resolutions Guide customers through step-by-step solutions in a clear and professional manner Document issues and resolutions in the ticketing system Collaborate with internal teams for complex escalations Ensure customer satisfaction through effective technical and communication skills Maintain SLA adherence and handle multiple queries efficiently Call & Book Your Interview Slots: 78293 36034 | 7829336202 | 99862 67393
Posted 1 week ago
1.0 - 3.0 years
2 - 4 Lacs
pune
Work from Office
Immediate joiners needed!! Location: Hinjewadi, Pune (WFO) Role: Technical voice Support (US Shift) Exp: 1+ year | Grad mandatory CTC: Up to 4 LPA + Incentives Cab facility available Strong English & troubleshooting skills required
Posted 1 week ago
2.0 - 4.0 years
0 - 1 Lacs
bengaluru
Work from Office
Experience Level : 2 to 4 years Work Mode : Work from Office Shifts : Quarterly Rotational 2 PM to11 PM, 6 PM to 3 AM, 9 PM to 6 AM Work Mode : Work From Office Interview Mode : Face to Face Experience 2 to 4 years of Tier 2 experience in a technician, help desk, or desktop support role. Technical Skills: * Proficient in macOS and Apple hardware/software troubleshooting. * Strong Windows installation and troubleshooting skills (Windows 10 and 11). * Experience supporting devices including MacBooks, iPhones, iPads, Androids, and Windows laptops/desktops (HP, Lenovo, Dell). * Microsoft Office 365 Administration and application support. * Familiarity with Active Directory. Communication & Professionalism: * Must communicate effectively in a fast-paced team environment. * Ability to think critically and troubleshoot beyond KB articles or scripted responses. * Familiar with IT terminology and best practices, including SLA, KPI, CSAT, and ITIL v4. Help Desk Competencies: * Experience handling T1/T2/T3-level issues with strong time management and prioritization. * Knowledge of when and how to escalate tickets appropriately. * Capable of triaging, categorizing, and prioritizing tickets accurately. * Consistently provides detailed documentation and ticket notes. * Proven ability to maintain quality service under high ticket and call volumes, in alignment with Penumbras IT standards and SLAs. Preferred Skills * Experience troubleshooting printers (Zebra, HP, Canon, Konica). * Familiarity with Intune, SCCM and JAMF (JAMF 100 certification preferred). * Remote support experience with RDP and Bomgar. * Experience using ServiceNow or similar ticketing systems. * Basic asset management knowledge. * Tier 1 networking troubleshooting (e.g., IP configuration, ping, Wi-Fi issues). * Understanding of DHCP, DNS, RDP, and other network fundamentals. * Ability to create and maintain knowledge base articles and troubleshooting documentation Interested candidates can share their updated resumes to hemavarshini@sightspectrum.in
Posted 1 week ago
1.0 - 5.0 years
1 - 5 Lacs
hyderabad, pune, bengaluru
Work from Office
Hiring for Technical support (voice+ Chat)International exp only Min 1 yr of exp - Salary 4lpa Min 2 yrs of exp- Salary 5.5 LPA only Grads 5 days working rotational shift & off Shristi Gupta 8800967949 shristiguptaimaginators@gmail.com
Posted 1 week ago
1.0 - 6.0 years
4 - 6 Lacs
pune, bengaluru
Work from Office
Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune and Bangalore Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.
Posted 1 week ago
4.0 - 8.0 years
4 - 6 Lacs
pune
Work from Office
Desktop /Laptop windows OS installations and troubleshooting. Work experience in Active Directory, office 365 application & mailbox configuration Active directory basics, Access issues and Identity Management issues Desktop / Laptop Troubleshooting. Required Candidate profile 3+ years of relevant experience, any degree / Diploma L1 - Identify Improvements & quick resolution on day-to-day IT Operations exceptional customer service skills
Posted 1 week ago
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