3855 Desktop Support Jobs - Page 19

\ Tech Mahindra is Hiring for International Voice Process (Technical support) Job Role: Senior Technical support (Voice Process) WFO (TechM Sharda Centre Pune) 24x7 with rotational shift Experience candidates only Immediate Joiners only NO for Notice period/Buyout Rounds of the interview HR screening Versant assessment Technical round Final Operations round Candidates must be within PUNE location Relevant Experience (U2) 2+years High Level of Communication Skills and ability to comfortably handle International Customers. Experience in Service Desk/Technical Support and in a Call Taking Role and competent to engage in first line interactions with end users. Qualification: Graduate, Diploma, IT education or comparable IT professional experience Technical Skill set Voice Call Handling: excellent knowledge of handing voice calls and multitasking. Email Communication: professional email writing skills. Chat Communication: professional chat writing skills and multitasking. Infrastructure Monitoring: Good understanding of Infrastructure components and respective alerts. Exchange : Knowledge on functioning and configuration of Microsoft Exchange client. AD: Knowledge on - Active directory, Proxy, DNS, Group Policy. Network: Knowledge on LAN setup, basic routing and switching, passive networking. Desktop Security: Knowledge on Antivirus deployment and update, patch management, monitoring and reporting. Desktop, Laptop, Handheld devices: Knowledge on build management, OS deployment, common application installation and troubleshooting, Hardware knowledge. Troubleshooting: Remote troubleshooting experience : Desktop, Laptops, Notebook, iPhone, Network printers, etc Printers: Hands on experience on managing printers (Local & Network printers) - Lex Tools: Hand on experience on ITSM tools like HPSM, BMC Remedy, Service Now, CA Service Desk, Monitoring Tools. ITIL: Knowledge of ITIL processes and procedures. A+: knowledge of A+ processes and procedures. KM: Knowledge management understanding, review & create new knowledge articles. MS Office: Good / excellent knowledge for support of MS Office and standard software Windows & Smartphones: Windows operating system knowledge (e.g. Windows 7, 8.1, 10), Windows smartphone and telecommunication knowledge. COTS (standard SW, standard HW) O365: Understanding of Microsoft Office (e.g. Office 365) INTERESTED CANDIDATES PLS SHARE RESUME/CALL on 8309307880

Need min 1 yr exp in technical support (voice+chat) Salary upto 4-5LPA only Grads 5 days working rotational shift & off kiranpreet kaur 7982741785 Email- kpreetimaginators@gmail.com

Need tech-graduates - Bsc/ BCA/ BE, etc. Need 0-2yrs International Tech support exp Need Excellent communications Salary - 2.3 to 8.4 LPA (depends on location/ experience) Cabs/ 5days/ 24*7 shifts & offs Share CVs- harleenkaur.imaginators@gmail.com Required Candidate profile . Need technical experience - O365 - support, installation. troubleshooting MS exchange Bitlocker Windows Troubleshooting Active directory, DNS , DHCP, etc. . ## Immediate joiners Only ##

Greetings from KVC CONSULTANTS LTD. We are looking for people 1 year+ Tech Support Experience in Pune *Kindly note this a work from office role with job location in Pune. Profile - Technical Support Executive Job locatio n - Pune and Bangalore Qualification * Graduates * Good Verbal --- communication skills in English *1 year+ International Technical support Experience Salary - Upto4.5Lpa Working days -5 (Rotational Shifts) -2 days rotational off To get your Telephonic Interviews scheduled, kindly reach out to our expert HR.'s *Khushi 7869457739 *Arushi 7222909328 *Monika 7869365175 *Kanak 8982889979 *Antra 9589329989 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD.

MSSQL Administration Help design, implement, and maintain Oracle / SQL databases. Complete SQL and other shell scripting. Identify and troubleshoot performance issues. Monitor major data movement processes. Ensure information security. Back up information for data recovery. Tech / B.E 24 * 7 Shift

Job Summary: We are looking for an enthusiastic and technically sound L1 & L2 Desktop Support Engineer with 1 to 5 years of experience to provide on-site support for desktops, laptops, and IT peripherals. The role involves basic troubleshooting, hardware and software support, and ensuring smooth day-to-day IT operations for end-users. Key Responsibilities: Provide first-level support to users for desktops, laptops, printers, and other peripherals. Install, configure, and troubleshoot Windows operating systems and standard software applications. Support and maintain Microsoft Office applications/Third party applications , email configuration, and basic user settings. Assist in user account creation, password resets, Domain Joining in Active Directory. Perform daily checks on IT equipment and ensure proper functioning. Coordinate with vendors for hardware repair or replacement when necessary. Handle new user onboarding tasks such as system setup and basic orientation. Troubleshoot basic LAN and Wi-Fi connectivity issues (IP conflicts, cable faults, etc.). Basic knowledge of Audio/Video Conferencing. Printer Installation, configuration and troubleshooting. Escalate unresolved technical issues to L2/L3 teams in a timely manner. Required Skills & Qualifications: Should have passed Graduation or 3 years Diploma in Computer Hardware or other related Technical Course 1 to 3 years of hands-on experience in desktop support. Willingness to work in shifts or support extended hours as needed.

Seeking IT Remote Support for IT support, troubleshooting, and customer service. Strong communication & problem-solving skills required. Apply now! Call via WhatsApp or share resume to HR Recruiter: Sania - 9279700716 Neha - 9905338159

Role: Global Service Desk Executive Location: New Town, Kolkata Experience: Min 2 Years Salary: Upto 8 LPA Shift: 3:00 AM to 12:00 PM (Pick up facility is available) 6 days working KEY RESPONSIBILITIES: Case handling of L2 enterprise device support, engaging with end users to troubleshoot and resolve tickets Self-assignment and prioritisation of L2 device support ticket queue Action device support requests, engaging with end users to evaluate and resolve in the field wherever possible. Engage local team to dispatch replacement hardware where required Improvement of KB articles to improve L1 case handling, working proactively with ServiceDesk to reduce escalation of repeat issues Deployment of device patches via remote update methods, coordinating testing and phased rollouts Monitor device compliance and plan update rollouts to ensure compliance is maintained Track and action lost or offline device data. Follow-up with device owners to locate. Installation of approved software Support users with peripheral hardware, software and devices such as printers, audio equipment, cameras and user peripherals. If you are interested please share your updated resume along with below details at nityananda.d@teamcomputers.com Relevant Experience: Current/Last CTC: Expected CTC: Notice Period: Current Location: Availability for face to face round:

Microtech Infoserve is looking for IT Support Engineer (Field) to join our dynamic team and embark on a rewarding career journey Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components Ensure that systems are properly configured and optimized for performance User training and guidance: Educate end-users on basic computer operations, software usage, and best practices Provide guidance and assistance in utilizing IT resources effectively and securely Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity Collaborate with network administrators and service providers to resolve complex network problems Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information Assist users in data recovery and restoration in case of system failures or data loss incidents IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles Contribute to the development and maintenance of IT policies, procedures, and user manuals System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats Update antivirus software and ensure systems are protected against known vulnerabilities Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives

Microtech Infoserve is looking for IT Support Engineer (Field) to join our dynamic team and embark on a rewarding career journey Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components Ensure that systems are properly configured and optimized for performance User training and guidance: Educate end-users on basic computer operations, software usage, and best practices Provide guidance and assistance in utilizing IT resources effectively and securely Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity Collaborate with network administrators and service providers to resolve complex network problems Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information Assist users in data recovery and restoration in case of system failures or data loss incidents IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles Contribute to the development and maintenance of IT policies, procedures, and user manuals System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats Update antivirus software and ensure systems are protected against known vulnerabilities Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives

Microtech Infoserve is looking for IT Support Engineer (Field) to join our dynamic team and embark on a rewarding career journey Provide technical support: Respond to user inquiries, diagnose and resolve hardware, software, and network problems This includes troubleshooting issues related to desktops, laptops, printers, mobile devices, and other IT peripherals Help desk support: Receive and respond to user help desk requests via phone, email, or ticketing system Prioritize and manage multiple issues simultaneously, ensuring timely resolution and excellent customer service Install and configure systems: Set up new computer systems, install operating systems, software applications, and hardware components Ensure that systems are properly configured and optimized for performance User training and guidance: Educate end-users on basic computer operations, software usage, and best practices Provide guidance and assistance in utilizing IT resources effectively and securely Network troubleshooting: Troubleshoot network connectivity issues, including LAN, WAN, and internet connectivity Collaborate with network administrators and service providers to resolve complex network problems Data backup and recovery: Perform regular data backups, ensuring the integrity and availability of critical information Assist users in data recovery and restoration in case of system failures or data loss incidents IT documentation: Maintain accurate documentation of support activities, including ticket resolutions, troubleshooting steps, and knowledge base articles Contribute to the development and maintenance of IT policies, procedures, and user manuals System upgrades and maintenance: Assist in the deployment of software updates, patches, and system upgrades Conduct routine maintenance tasks, such as system monitoring, performance tuning, and preventive maintenance activities Security and antivirus management: Implement and enforce security measures to protect computer systems and data from unauthorized access, malware, and other security threats Update antivirus software and ensure systems are protected against known vulnerabilities Collaborate with IT team: Work closely with other IT team members, including system administrators, network engineers, and developers, to resolve complex technical issues and contribute to IT projects and initiatives Extensive knowledge in the installation, configuration, administration, and optimization of system performance.

Role & responsibilities Technical Knowledge : Operating Systems: Knowledge of operating systems like Windows, macOS and Linux distributions Hardware: Understanding of computer components, printers, networks. Software: Familiarity with productivity software, collaboration tools, security programs, etc. Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues Networking Concepts: should have knowledge LANs, WANs, Wi-Fi, VPNs etc. function Responsibilities : Providing phone, email, remote, and in-person support to troubleshoot various technical problems Installing and configuring computer hardware, software, peripherals, and networking equipment Resolving issues with internet connectivity, printers, scanners, phones, and other equipment Performing troubleshooting to diagnose system failures and identifying root causes Managing technology inventory and placing orders for equipment Escalating complex issues to the appropriate teams if unable to resolve them independently Preferred candidate profile

Hiring IT Support Engineers (Freshers) to manage hardware/software issues Troubleshoot hardware & networks, install systems. Provide end-user support ensuring smooth IT operations. Only Male Freshers (2017 to 2024 passed outs) are eligile Required Candidate profile Graduates/Diploma in IT/CS with basic knowledge of OS, hardware, and networking. Strong communication, problem-solving skills, and eagerness to learn. Females are not eligible for this Job.

Hiring Desktop Support Engineers (Freshers) to provide hardware/software support. Troubleshoot issues, manage installations, and ensure smooth IT operations across systems. Only Male Candidates (2017 to 2024 passed outs) are eligible for this Job. Required Candidate profile Any Graduate/Diploma in IT/CS. Basic knowledge of hardware, OS, and networking. Strong problem-solving, communication, & willingness to learn Male Freshers passionate about IT support are welcome

Provide L1/L2 IT support, manage Windows/Mac systems, troubleshoot hardware/software, handle user accounts, network issues, and inventory. Ensure compliance with IT policies and assist in backups, recovery, and vendor coordination.

Provide Level 1 support for Microsoft 365 applications including Outlook, Teams, OneDrive, SharePoint, and Office apps . Handle incident and service request tickets related to M365 services through ITSM platforms. Perform basic troubleshooting and support for user issues such as login problems, mailbox access, and sync issues. Assist with user account and license management via Microsoft 365 Admin Center (basic level). Provide remote support using tools like Teams, AnyDesk, or RDP. Support device enrollment and compliance via Intune (L1 tasks only e.g., profile push, sync check). Escalate advanced issues to L2 support or Microsoft as required. Maintain ticket logs and ensure timely resolution and updates

All computer systems in office and Director’s residences Camera/DVRs, Access Control System Printers and tonners LAN/Wi-Fi/Router Connectivity Fax, Xerox machine, Music System Office/Factory Network Keep registers of all computers & hardware items

Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk .>

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: macOS Desktop Support .Experience: 3-5 Years .>

Provide IT and Desktop Support Trouble shoot hardware issues OS installation Outlook Configuration Maitain Network infrastructure. LAN/WAN troubleshooting Solving Internet issues

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: SD - Remote Desktop Support . >

Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Desktop Support .Experience: 1-3 Years .>

We are hiring for Desktop Support Engineers/ System Admin at our corporate Office. Interested Candidates can applly fo this positon Roles and Responsibilities: 1. Install and configure software, hardware, and networks 2. Monitor system performance and troubleshoot issues 3. Ensure security through access controls, backups, and firewalls 4. Upgrade systems with new releases and models 5. Develop expertise to train staff on new technologies 6. Create and maintain documentation, including network layouts and standard operating procedures 7. Administer Active Directory, DNS, DHCP, and other core services 8. Proven experience as a System Administrator, Network Administrator, or similar role 9. Experience with networks (LAN, WAN). 10. Familiarity with various operating systems (Windows, Linux, macOS) 11. Knowledge of system security and data backup/recovery Qualification: 1. BE/ BSc/ Diploma in computer science or information technology. 2. 2+ years proven work experience as a desktop support engineer or support technician. 3. Knowledge of computer hardware systems, printers, and peripherals. 4. Knowledge of operating systems, software applications, and remote connection systems. 5. Basic knowledge of network concepts. 6. Ability to solve hardware, basic network, and software issues. 7. Excellent interpersonal skills. 8. Good in written and verbal communication. Please Note : 1. 6 days working - Monday to Saturday 2. Second and Third Saturday is holiday 3. Looking for Immediate Joinee

Role: The purpose of this role is to be responsible for configurating and maintaining the software and other technological aspects of the project being run for the Wipro client DO : - Provide assistance in configuration of applications based on client requirements - Collate configuration requirements from the functions/ BUs/ SLs and obtain approval from business owners - Plan and execute assigned configuration tasks within deadlines - Provide system configuration support based on changing business needs - Assist in system analysis, design, development, and testing activities - Provide support in developing, implementing and testing patch releases and system upgrades - Maintenance of the configuration archive and its upkeep - 100% compliance to configuration standards and procedures - Make changes to existing configuration processes as per the client requirements and maintain proper documentation/ log - Analyze and resolve configuration issues in a timely manner - MIS Management, Reporting & Backend Support - Preparation of Daily, Monthly status report on certain configuration parameters as required by the client & stakeholders - Documentation & reporting as per the client need on configuration standards - Issue resolution in minimum time possible with respect to any modification or change requested by the client Deliver 1. Continuous Integration, Deployment 100% error free on boarding & implementation, throughput %, Adherence to the schedule 2. Quality & CSAT On-Time Delivery, Troubleshoot queries Customer experience, completion of assigned certifications for skill upgradation Mandatory Skills: Icertis AIML .Experience: 3-5 Years .>

Responsibilities: * Manage user accounts & permissions * Maintain network security & backup procedures * Provide technical assistance to the team members * Troubleshoot hardware & software issues * Device setup and software installation. Health insurance Provident fund Performance bonus