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1.0 - 2.0 years

11 - 15 Lacs

Bengaluru

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Title : REF70203T- Program Analyst-IT, IT Voice Support role, 1 to 2 yrs experience, Bangalore location - Immediate joiners Manage IT deliverables for Voice support across multiple shift with rotational weekly offs Have close working relationships with IT support teams, IT service management, business and IT security teams to ensure prompt and appropriate management of user access requests and incidents. Process clients requests in line with the organizations security policies, existing mainframe access control lists. Display the highest standards of professionalism, email etiquette and ownership in handling each request and driving it to resolution. Display a team-spirit and work in cohesion to effectively manage requests and sub-tasks. Manage Deliverables for Voice and Chat support Access provision on systems within the scope of Offshore team Routing requests to resolution groups when incidents are not within the scope of the offshore team. Monitoring the status and progress toward resolution of all open incidents. Provision of access as per user requirement Keeping requestors informed on progress made. Assignment of the incidents, escalating the process related matters, if necessary. Co-ordination with other support teams and closure Communicate with Aviva employees, including contractors & vendors, via telephone, email, and other electronic communications regarding requests & their resolution. Coalesce with sister departments to lend completeness to a request while retaining ownership of the request and being the face of AVIVA IT division to the employee. Qualifications Graduate Job Location

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0.0 - 1.0 years

1 - 4 Lacs

Hyderabad, Chennai, Bengaluru

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Any Graduate Only Freshers Career Gap & Arrears also acceptable Sal : 2.16 TO 5 LPA OUTLOOK Configuration &Troubleshoot issues. Knowledge in Active Directory,O365,Cloud DNS,DHCP,Ticketing Tools Call SUVEDHA HR 9150981236 Required Candidate profile Immediate Joiner 2020- 2024 MS Office Only Male Candidates Training will be provided Must Have Good Communication Quick Learner Team Worker

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2.0 - 5.0 years

6 - 10 Lacs

Bengaluru

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Challenges Building for Scale, Rapid Iterative Development and Customer-centric Product Thinking at each step defines every day for a developer at PhonePe. Though we engineer for a 50million+ strong user base, we code with every individual user in mind. While we are quick to adopt the latest in Engineering, we care utmost for security, stability, and automation. Apply if you want to experience the best combination of passionate application development and product-driven thinking. Roles & Responsibilities Managing accounts during integration Working with Products, Tech team and understand different product flow Attending meetings/con calls with Merchant's Tech/Business team Understanding Merchant's flow, requirements and suggesting the solution to them Researching, diagnosing, troubleshooting and identifying solutions to resolve the merchant integration Issue. Taking ownership of customer/merchant issues reported and seeing problems through to resolution Ask merchant the targeted questions to quickly understand the root of the problem Understanding Tech issues involved in integration & Providing resolution Automate the process to solve the merchant integration issue and merchant requirements Skillset required Hands-on experience with Windows/Linux/Mac OS environments. Python and SQL - Required for this role Knowledge of any programming language (Ex- PHP, JAVA, ASP.Net), platforms (Android, iOS). Ability to diagnose and troubleshoot basic technical issues and to provide step-by-step technical help Familiarity with remote desktop applications Excellent problem-solving, communication skills Good understanding of IT terminologies and concepts Job Location – Bangalore Experience – 2 to 5 years PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

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2.0 - 6.0 years

10 - 14 Lacs

Hyderabad

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As an employee at Thomson Reuters, you will play a role in shaping and leading the global knowledge economy. Our technology drives global markets and helps professionals around the world make decisions that matter.As the worlds leading provider of intelligent information, we want your unique perspective to create the solutions that advance our businessand your career.As part of the ongoing support and enhancements to our Employee Technology Services (ETS) we're looking for VDI Technical Lead to support Thomson Reuters Virtual Desktop Infrastructure. About the Role: In this opportunity as Endpoints Engineer, Employee Technology Infrastructure, you will Ability to juggle multiple tasks and adapt to changing priorities. Monitoring the performance and overall health of the Azure Virtual Desktop (AVD) environment, proactively identifying potential issues and implementing necessary improvements. Managing user access and permissions within the AVD environment, ensuring compliance with company policies and maintaining security. Participating in the planning and execution of AVD projects, such as upgrades, migrations, and capacity planning. Implementing and enforcing security measures to safeguard the AVD environment, including access controls, patch management, and endpoint security. Developing and maintaining documentation regarding AVD configurations, procedures, and troubleshooting guidelines. Building, updating, testing, and deploying customized OS images for different AVD specifications. Configuring subscriptions and network settings proficiently using Azure and other cloud technologies. Managing the configuration, maintenance, and troubleshooting of Cloud connectors. Implementing improvements in AVD to enhance services and address operational and security concerns. Staying up to date with industry trends and emerging technologies related to AVD technologies. About You: You're fit for the role of Endpoints Engineer, Employee Technology Infrastructure if your background includes Bachelors degree in computer science or equivalent. 2 - 6 years of experience working with Virtual Desktop technologies, with a strong focus on Azure Virtual Desktop (AVD). Strong communication skills, both written and verbal, for effective interaction with customers and team members. Experience in a technical support role for virtual desktop environments. Working knowledge of cloud platforms such as AWS and Azure, as well as desktop virtualization products like Citrix XenDesktop and Azure Virtual Desktop. Basic understanding of networking concepts and protocols within VDI environments. Experience with different operating systems, including Windows, Linux, and macOS, and the ability to configure, deploy, and manage virtual desktops on these platforms. Skills in monitoring and analyzing VDI performance metrics, identifying bottlenecks, and implementing optimizations to ensure a seamless user experience and efficient resource utilization. Strong problem-solving skills and a willingness to learn and grow in a technical role. Knowledge of Windows Server and client operating systems, Network/Systems administration, Active Directory, Group Policy objects, User Profiling, and Remote Desktop Services. #LI-VGA1 Whats in it For You Hybrid Work Model Weve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrows challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

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5.0 - 10.0 years

14 - 19 Lacs

Pune

Work from Office

Our Company Were Hitachi Vantara, the data foundation trusted by the worlds innovators. Our resilient, high-performance data infrastructure means that customers from banks to theme parks can focus on achieving the incredible with data. If youve seen the Las Vegas Sphere, youve seen just one example of how we empower businesses to automate, optimize, innovate and wow their customers. Right now, were laying the foundation for our next wave of growth. Were looking for people who love being part of a diverse, global team and who get excited about making a real-world impact with data. The team This position is responsible for providing desktop support services primarily to end users in (Pune) and, secondarily, provide remote support to end users within (select region, AMER, APAC and EMEA). This position will be based out of the Hitachi Vantara office, Pune, India. The candidate will be working with the existing team in performing varying degrees of problem determination, root cause analysis and resolution of desktop hardware and software problems. The candidate is responsible for making effective use of available technical resources and providing the service within established service levels. The candidate will be performing installs, moves, adds and changes (IMAC), data backup/restores, computer virus management, data migrations, and workstation refresh activities. The role Perform onsite analysis, diagnosis, and resolution of complex desktop problems for end users and recommend and implement corrective solutions, including offsite repair for remote users as needed. Install, configure, test, maintain, monitor, and troubleshoot Macintosh and Windows end-user workstations, related hardware and software in order to deliver required desktop service levels. Assess the need for and implement performance upgrades to end user workstations, including the installation of these upgrades (for example memory). Collaborate with tier 3 support teams in Hitachi Vantara, Network / System administrators & Engineering. Receive and respond to incoming calls, pages, and/or e-mails regarding desktop problems. Work with the companys helpdesk on assigned problem/IMAC tickets. Answer to and perform IMAC requests as they are submitted through the service desk. Deploy software through SCCM, Microsoft Intune and JAMF. Assist in preparing, maintaining, and upholding procedures for logging, reporting, and statistically monitoring desktop operations. Accurately document instances of desktop equipment or component failure, repair, installation, and removal. Interface with third-party support and equipment vendors. Configure and maintain collaboration meeting rooms. Support mobile devices like phones and tablets (Android, Windows, Apple) Asset management. What youll bring Qualifications/Experience Degree in information technology, or related field (or equivalent experience). IT Desktop Support experience. (Depends on (junior / mid or senior role) Fluency in English (verbal/written) is required. Experience in Windows OS and Macintosh. (Depends on (junior / mid or senior role) Technical skills in supporting x86/x64 hardware platforms, ARM platforms (M1 chip Apple). Ability to quickly trouble-shoot and resolve problems. Experience working in an Active Directory environment including SCCM. (Depends on (junior / mid or senior role) Experience with desktop virtualization (e.g. Xen) preferred but not required. Concentrated focus on defect reduction and quality of services. Excellent customer relations and customer support skills. Experience working in a team-oriented, global, collaborative environment Prepared to travel to other countries as well About us Were a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI-PN1 Championing diversity, equity, and inclusion Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team. How we look after you We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. Were also champions of life balance and offer flexible arrangements that work for you (role and location dependent). Were always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, youll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with. Were proud to say were an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

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4.0 - 6.0 years

3 - 4 Lacs

Vijayawada

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Provide second-level support for desktops, laptops, printers, and other peripheral devices. Handle escalated issues from L1 support and ensure timely resolution.

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9.0 - 13.0 years

25 - 30 Lacs

Bengaluru

Work from Office

Date 26 May 2025 Location: Bangalore, KA, IN Company Alstom At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars. Could you be the full-time Cybersecurity IT Architect in [Bangalore] were looking for Your future role Take on a new challenge and apply your extensive cybersecurity expertise in a new cutting-edge field. Youll work alongside innovative, dedicated, and collaborative teammates. You'll lead the design and maintenance of our Cybersecurity Platform (CSP) for international railway projects, ensuring the highest security standards. Day-to-day, youll work closely with teams across the business (System Engineering Managers, IT Engineers), spearhead application selection, and much more. Youll specifically take care of documenting requirement specifications and design reviews, but also provide expert support to projects in case of configuration or deployment issues. Well look to you for: Deriving specifications of Linux IT modules within the CSP services Leading architecture, design, and integration activities of Linux IT services Adapting Linux modules to meet project-specific needs and regulations Documenting technical specifications and contributing to design reviews Supporting penetration testing and reviewing test procedures Contributing to stakeholder training and supporting tendering activities All about you We value passion and attitude over experience. Thats why we dont expect you to have every single skill. Instead, weve listed some that we think will help you succeed and grow in this role: University/Engineering degree Experience or understanding of Linux-based solution design and deployment Knowledge of virtualization concepts and technologies Familiarity with IT/OT environments A certification in relevant IT fields (desirable) Strong documentation and presentation skills Ability to communicate and collaborate effectively with diverse teams Things youll enjoy Join us on a life-long transformative journey the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. Youll also: Enjoy stability, challenges and a long-term career free from boring daily routines Work with cutting-edge security standards for rail signalling Collaborate with transverse teams and helpful colleagues Contribute to innovative projects that shape the future of mobility Utilise our flexible working environment Steer your career in whatever direction you choose across functions and countries Benefit from our investment in your development, through award-winning learning Progress towards leadership roles within cybersecurity and IT architecture Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, pension) You dont need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, youll be proud. If youre up for the challenge, wed love to hear from you! Important to note As a global business, were an equal-opportunity employer that celebrates diversity across the 63 countries we operate in. Were committed to creating an inclusive workplace for everyone.

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1.0 - 6.0 years

1 - 3 Lacs

Mumbai

Work from Office

SUMMARY Job Opening: Desktop Support Engineer Vikhroli, Mumbai (C2H Role) Location: Vikhroli, Mumbai Client: Leading MNC Role Type: Contract-to-Hire (C2H) Shifts: Rotational CTC: Up to 30,000 per month Experience: Minimum 1 year of hands-on experience required Qualification: Any graduate Key Responsibilities: Provide end-to-end desktop support, both hardware and software. Perform OS installations and system upgrades as required. Support and configure Microsoft architecture environments (Windows, Outlook, Office 365, etc.). Handle Outlook configuration, troubleshooting, and user support. Set up and maintain Active Directory accounts, permissions, and security settings. Provide first-level network support including LAN/WAN connectivity and basic troubleshooting. Manage incident tickets and ensure timely resolution of IT issues. Coordinate with teams and users to ensure seamless support and satisfaction. Requirements Required Skills: Solid knowledge of desktop hardware, peripherals, and software support. Proficiency in OS installation, Active Directory setup, and Microsoft Outlook configuration. Basic understanding of network concepts (IP addressing, LAN/WAN, DNS/DHCP). Good communication skills to interact with global stakeholders. Ability to work effectively in rotational shifts. Benefits Why Join Us? Get a foot in the door with a renowned MNC. Opportunity to convert to a permanent role based on performance. Work with an experienced IT infrastructure team and gain exposure to enterprise technologies. Laptop and other assets will be provided by company P.F+ E.S.I + Others facility. Company will give both way cab facility.

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1.0 - 2.0 years

1 - 2 Lacs

Hyderabad

Work from Office

Responsibilities: * Troubleshoot desktop issues with Active Directory integration * Install OS & Windows on desktops * Configure Outlook for optimal performance Call: 7972820459

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0.0 - 3.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

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We are Hiring for International voice process !! Work from office Qualification : Grad / UG ( Fresher / exp ) Location:Bangalore Salary:18k 25k Shifts :Rotational walkin Interview Call or whatsapp manya @ 6364822002 / 9606553812 / 6364803282 Required Candidate profile Looking for Excellent communication skills in English Candidates with International voice exp are preferred Interested candidates share your resumes to Careers@Glympsehr.com

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0.0 - 1.0 years

1 - 1 Lacs

Chennai

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Troubleshoot and resolve desktop issues: Hardware, software, and peripheral-related problems. Technical support: Assist end-users with technical queries and issues. Install and configure desktop systems: Set up and configure desktops, laptops.

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1.0 - 5.0 years

1 - 3 Lacs

Gurgaon/Gurugram

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Contact Person: Rashmi Baluni (9818038714) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

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1.0 - 5.0 years

1 - 3 Lacs

Gurgaon/Gurugram

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Contact Person: Sonal Kam (9873347320) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

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1.0 - 5.0 years

1 - 3 Lacs

Gurgaon/Gurugram

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Contact Person: Manish Manohar (9773820707) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

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1.0 - 5.0 years

1 - 3 Lacs

Gurgaon/Gurugram

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Contact Person: Pushkar Singh (9999535297) Profiles: Remote Desktop Engineer Job Location: DLF Cyber City, Gurugram (Work from office) Qualification: Graduate (not pursuing or result awaited) or Polytechnic 3 yrs. Diploma Salary: up-to 28K in hand Note: rotational Shifts, 5 days working, 2 week Offs. No Cab, Timing feasible for Metro and other Public Transport. Profile : 06 months experience with remote desktop support- ability to troubleshoot software, hardware and connectivity issues remotely . At least 1 to 2 years utilizing chat functionality to service the customer. Experience with MS Office Applications including Outlook, software, hardware and application support for Windows and MAC issues Experience with providing support for remote employees using multiple form factors: Citrix environments, VDI machines, Avaya/Cisco Telephony Familiarity with security tools and triaging Experience with installation, upgrade, and maintenance of software, hardware and peripherals Deliverables: Utilize remote control tools to manage and enforce compliance with standards Assist in enabling the enforcement of compliance to standards and the appropriate optimization of devices and software Using chat functionality, resolve Incidents and diagnose underlying Problems using remote-control capability and when possible implement corrective actions to Resolve Problems. If Resolution is not possible, escalate per the escalation procedures. In addition to leveraging knowledge cases for issue resolution, pre-defined scripts will be utilized to remediate issues Update knowledge cases as necessary to ensure knowledge is up to date and represents the most effective way to service the customer's incident

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0.0 - 2.0 years

3 - 4 Lacs

Vijayawada, Visakhapatnam, Hyderabad

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Job description Designation Trainee Salary 2.5-3.25 lakhs Experience & Fresher Eligible Any Degree( all streams eligible ) Location – Chennai /vizag/Hyderabad Immediate joining. Pls apply for the job in Naukri.com, we will check & update you. Thanks.

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Medwin-6360064569 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Medwin-6360064569 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Medwin-6360064569 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call Medwin-6360064569 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call Medwin-6360064569 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters

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0.0 - 5.0 years

3 - 4 Lacs

Bengaluru

Work from Office

**"JobShop is Hiring for Multiple Call Center Roles!** - Apply to one company, access jobs with many! Immediate call center openings in Bangalore. - Join the best BPOs with JobShops help and start your journey today. Freshers and experienced pros welcome! Details: Job Details Location: Whitefield, Bangalore (Work from Office) Work Schedule: 6 Days Working | 1 Rotational Day Off Take-Home Salary: Up to 23,000/month (2.76 LPA) Incentives: Performance-Based Eligibility Criteria Education: Graduates Only (Any Stream) Experience: Minimum 1 Year in Customer Service Skills Required: Strong Hindi Communication Good Typing Speed & Accuracy Ability to Handle Customer Queries Efficiently Comfortable with Rotational Shifts Why Join Us? Stable & Secure Banking Process Competitive Salary + Incentives Career Growth in a Growing Industry Professional & Supportive Work Environment Apply Now! Step into a rewarding customer service career with one of Indias leading banking processes. Call HR SK Anisul-7996177000 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

3 - 4 Lacs

Bengaluru

Work from Office

**"JobShop is Hiring for Multiple Call Center Roles!** - Apply to one company, access jobs with many! Immediate call center openings in Bangalore. - Join the best BPOs with JobShops help and start your journey today. Freshers and experienced pros welcome! Details: Location: Whitefield, Bangalore (Work from Office) Work Mode: 6 Days Working | Rotational Day Off Salary & Benefits: Take-Home Salary: Up to 23,000 per month (2.76 LPA) Performance-Based Incentives 1 Rotational Weekly Off Eligibility Criteria: Education: Graduates only (Any stream) Experience: Minimum 1 year in Customer Service Skills: Strong Hindi communication & typing skills Other Requirements: Comfortable working in rotational shifts Ability to handle customer queries efficiently and professionally Why Join Us? Stable & Secure Banking Process Role Attractive Salary & Performance Incentives Opportunity to Work in a Growing Industry Professional & Supportive Work Environment Apply Now! Take the next step in your customer service career with a leading domestic banking process. Call HR Medwin-6360064569 or 9964080000 or visit jobshop.ai to explore other open positions with us

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0.0 - 5.0 years

3 - 5 Lacs

Bengaluru

Work from Office

Customer Support Openings - Voice & Chat | Salary Up To Sal Upto-6LPA job shopPosted by JobShop 0 - 5 years1.5-5 Lacs P.A.Bengaluru Posted: 1 day ago Openings: 120 Applicants: Less than 10Register to applyLogin to apply Job description Looking for Call Center Jobs? JobShop Has Multiple Openings!** - Get placed at top BPOs in Bangalore with a single application. Start earning quickly with the best companies in the city. - JobShop has the perfect role for freshers and experienced candidates alike! Job Details 1. Technical Support English + Hindi (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 30,000 per month Minimum 1 year experience a must Call Medwin On-7975182692 or 9964080000 . You can also visit our website jobshop.ai to chat with our HR Recruiters 2. International Technical Support (Non Voice) - US Shift (5 days working + 2 way Cab) Work Location : Bengaluru, whitefield Salary upto 26,000 per month Minimum 1 year experience a must Call Sobiya On- 6362039269 / 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 3. International Customer Support (Non Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Manyata Tech Park Salary upto 26,000 per month Minimum 1 year experience a must Call Sobiya On- 6362039269 / 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 4. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 32,000 per month Minimum Fresher or 1 year experience a must Call Sobiya On- 6362039269 / 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters 5. International Customer Support ( Voice) - US Shift (5 days working + 1 way Cab) Work Location : Bengaluru, Bellandur Tech Park Salary upto 40,000 per month 1 year experience a must Call Sobiya On- 6362039269 / 9964080000 You can also visit our website jobshop.ai to chat with our HR Recruiters

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0.0 - 5.0 years

3 - 4 Lacs

Pune, Bengaluru

Work from Office

Greetings from KVC CONSULTANTS LTD!! Job description: We Are Hiring For International Service Desk Role With Leading IT Company. (Immediate Joining ) Job Locations : PUNE (HINJEWADI PHASE - 2) SALARY STRUCTURE : Rs 2.70 LPA -- FOR-- GRADUATE FRESHERS Rs 4.00 LPA -- GRADUATE with 1+ Years of Experience Language: Proficient in English (Read + Write + Speak ) Role purpose: Resolve End Users infra issues when they seek help from IT help desk through various mediums like calls , chat and Service Requests *Roles and Responsibilities of Service Desk in an International BPO* Incident Management: Handle and resolve technical issues, service interruptions, or customer complaints promptly to minimize downtime and disruptions for clients. Ticketing System Management: Create, manage, and track service requests or incidents in the ticketing system, ensuring timely responses and resolutions. Customer Support: Provide first-line support for clients or end-users through multiple channels (phone, email, chat), ensuring accurate solutions and professional service. Problem Diagnosis: Identify the root cause of issues reported by customers and provide effective solutions or escalate to higher-level support teams when necessary. Service Level Agreement (SLA) Compliance: Ensure all service requests are handled within agreed-upon SLAs, maintaining response and resolution times. Knowledge Management: Maintain and update knowledge base articles, troubleshooting guides, and FAQs to assist both customers and agents in resolving common issues. Escalation Management: Escalate unresolved or complex issues to the appropriate tier of support or specialized teams, ensuring efficient issue resolution. Monitoring and Reporting: Monitor system performance, incident trends, and ticket progress, and generate reports for continuous service improvement. Customer Satisfaction Focus: Ensure positive customer experiences by resolving queries efficiently and providing quality service at all stages of the support process. Service Continuity: Actively participate in activities ensuring consistent service availability and quick recovery from service disruptions or outages. Mandatory Language Skill: Prior SD experience and good English speaking skills " Note:- This is a WFO Profile and Candidate should be comfortable working for Pune because this profile is available for these two locations. DM / WA / CALL ---Schedule your interview kindly call or drop your resume on the given numbers AND write - PUNE SD / BANGLORE SD WITH YOUR RESUME . Yagyanshi - 9821182648 Laiba 9654201996 Vanshikha 9628373762 Areesha 9628373763 SIYA 7565006262 DIVYA 9821182650 KVC CONSULTANTS LTD NO PLACEMENT CHARGES

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1.0 - 4.0 years

2 - 3 Lacs

Bengaluru

Work from Office

Desktop Computers and Computer Hardware skills. Experience in Windows Server. Excellent problem-solving abilities Strong communication and interpersonal skills Relevant certifications in desktop support or IT Experience with ticketing systems and remote support tools.

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0.0 years

1 - 2 Lacs

Chennai

Work from Office

Provide technical support for desktops, laptops, and peripherals. Troubleshoot hardware/software issues. Ensure system uptime for end-users. Required Candidate profile Diploma/Graduate in IT/CS with strong knowledge about desktop support. Strong problem-solving skills and good communication. Only freshers are eligible to this role.

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2.0 - 6.0 years

0 - 3 Lacs

Ahmedabad

Work from Office

Job Summary: We are hiring an Onsite L1 Engineer to provide hardware and software support for end-user devices, troubleshoot Windows and macOS systems, and assist with Office 365 applications and basic network issues. Responsibilities: Troubleshoot laptops, desktops, OS (Windows/Mac), MS Office, Teams, OneDrive, and Pidilite apps. Manage service tickets via Service Desk tool. Support L1-level network issues with the central network team. Install, configure, and maintain hardware/software for end-users. Provide onsite and on-call support as needed. Requirements: Engineering Graduate or Diploma in Computer Hardware/IT. 2-3 years of L1 support experience. Knowledge of Windows, Mac OS, Office 365, and ticketing tools. Basic networking knowledge. Good communication and customer service skills. Interested candidates can share their CVs at this email: leena.yadav@teamcomputers.com or Whatsapp - 9599004793

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0.0 - 2.0 years

2 - 3 Lacs

Chennai

Work from Office

Troubleshooting Networking VPN Configuration Cloud deployment Firewall.

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