Desktop Support Executive

Support, manage, troubleshoot and maintain End User Devices and Infrastructure

Provide Maximum uptime to clients IT setup

Core Responsibilities

• Managing OS/ WIndows environments
• Technical support and troubleshooting desktop issues 
• Managing and maintaining Mail on various platforms
• Basic server management ( users, permissions, etc.) 
• Mail ( MS Outlook) configuration/ maintenance/ trouble shooting 
• Printer management and maintenance 
• Provide maximum uptime of clients end user devices and infrastructure.  

Essential Skills

• Proficiency in device managements: installation, support and troubleshooting L1 and L2 issues. 
• Proficiency working with MS Outlook, O365, GSuite. 
• Knowledge of AD, DNS, DHCP
• Working knowledge of networks
• Strong problem-solving, organization, and multitasking abilities. 
• Hands-on experience with hardware installation, upgrades, and software support. 

Typical Duties

• Fully support, configure, and upgrade internal and client desktops, laptops, printers, etc. (remote and on site) 
• L1 and L2 troubleshooting
• Install and integrate new desktop hardware and applications. 
• Set up accounts, permissions, passwords, and maintain user policies. 
• Printer driver installation , network Printer installation troubleshooting and compliance tasks. 
• Respond to and resolve clients device and basic network emergencies quickly. 

Qualifications

Science Graduation (BCA/ BTech/ BE (Computers),

MCP/ MCSE / similar training . Certifications preferred

1.5-2 relevant work Experience

Exposure to desktop trouble shooting

Excellent verbal and written communication skills

Othe

ON site work (in Gurgaon) and One engineer wanted for ( Green Park Extn. South Delhi)

2nd and 4th Saturdays are OFF

Office (since 1987) adjacent to Metro Station on Yellow Line

Salary as per knowledge