Desktop Support Executive

Company Description

At Bigul.co, we are dedicated to providing investors and traders with the right tools to achieve success. Our mission is to help identify the strategies and stocks that work best for each individual. With personalized tools and approaches, we empower everyone to excel in the investing and trading landscape.

Role Description

This is a full-time, on-site role for a Desktop Support Executive located in Indore. In this position, you will be responsible for managing day-to-day desktop support activities, troubleshooting technical issues, and providing timely assistance to team members. Additional responsibilities include managing hardware and software installations, maintaining system performance, and addressing user inquiries to support workplace efficiency.

Responsibilities:

1. Technical Troubleshooting and Issue Resolution:

2. Installation and Configuration OS Ubuntu Windows 10,11 Linex

3. User Support and Training Software

4. System Maintenance

5. Asset and Inventory Management:

6. Security and Data Protection:

7. Remote Support

8. Network and firewall maintenance

Required Skills & Qualification:

Skills:

1. Technical Proficiency: Expertise in troubleshooting hardware, software, and network issues.
2. Operating Systems Knowledge: Proficiency in Windows, macOS, and Linux environments.
3. Problem-Solving: Strong analytical skills to diagnose and resolve technical problems efficiently.

Qualifications:

1.   Bachelor's degree in Computer Science, Information Technology, or a related field (preferred).

2.   Prior experience in IT support, help desk, or desktop troubleshooting roles.

3.   Familiarity with enterprise-level IT environments and tools.

4.   Proficiency in managing operating systems (Windows, macOS, Linux).

5.   Knowledge of hardware configurations, network troubleshooting, and remote support tools.