Desktop Support Engineer

Job Title: Desktop Support Engineer Location: Andheri (West), Mumbai, Maharashtra Company: XcellHost Cloud Services Pvt. Ltd. Employment Type: Full-Time | On-Site Experience Required: 2–5+ Years Notice Period: Immediate to Short Notice Preferred Job Summary We are seeking a skilled and customer-focused Desktop Support Engineer to provide technical assistance and support for end users. The role involves troubleshooting hardware, software, and network-related issues to ensure smooth day-to-day IT operations. Key Responsibilities Provide first- and second-level technical support for desktops, laptops, printers, and mobile devices Install, configure, and maintain operating systems (Windows/macOS) and standard business applications Troubleshoot hardware, software, and basic network issues (LAN/Wi-Fi, VPN, email) Manage user accounts, permissions, and access using Active Directory / Azure AD Perform system updates, patches, and antivirus management Support Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint) Document incidents, service requests, and resolutions in a ticketing system Coordinate with vendors and internal IT teams for escalated issues Set up and support new employee workstations and IT onboarding Ensure compliance with IT policies, security standards, and best practices Required Skills & Qualifications Bachelor’s degree / Diploma in Computer Science, IT, or related field (or equivalent experience) 1–4 years of experience in desktop or IT support (can be adjusted) Strong knowledge of Windows OS, basic networking, and hardware troubleshooting Experience with Active Directory and user support tools Good understanding of ITIL processes and ticketing systems Excellent communication and customer service skills   Preferred Skills (Nice to Have) Experience with macOS and mobile device management (MDM) Knowledge of SCCM, Intune, or similar endpoint management tools Basic scripting knowledge (PowerShell) IT certifications such as CompTIA A+, Network+, or Microsoft certifications Work Environment Office / Onsite / Hybrid support environment May require shift work or on-call support depending on business needs Key Competencies Problem-solving and analytical thinking Time management and prioritization Strong interpersonal skills Ability to work independently and in a team