Desktop Support Engineer

We are seeking a dedicated and technically sound Desktop Support Engineer to join our IT team in Chennai. The ideal candidate will have 2–3 years of hands-on experience, preferably within a healthcare or PV/CRO environment, providing user support, maintaining GDPs-compliant systems, and ensuring IT infrastructure supports regulated clinical and pharmacovigilance operations.

Key Responsibilities

• Provide Level 1 & Level 2 support for desktops, laptops, printers, and mobile devices.
• Install, configure, and troubleshoot Windows OS, MS Office 365, and specialized tools used in PV/CRO (e.g., Argus Safety, Track Wise, clinical databases).
• Ensure compliance with GDPs, 21 CFR Part 11, and HIPAA standards during support activities.
• Support user onboarding/offboarding, access rights, and hardware setup.
• Maintain detailed documentation of incidents, resolutions, SOPs, and system changes.
• Collaborate with IT infrastructure, validation, QA, and business teams on IT initiatives.
• Assist during system audits and support CAPA-related IT actions.
• Maintain IT asset inventory, conduct system health checks, and schedule routine maintenance.

Required Skills & Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 2 to 3 years of relevant experience in desktop support or IT helpdesk roles.
• Experience supporting users in healthcare, pharma, or clinical research domains.
• Strong troubleshooting knowledge of Windows OS, Office 365, Active Directory, VPN, and remote access tools.
• Familiarity with ticketing systems (e.g., Jira, ServiceNow).
• Understanding of GDPs systems, IT compliance, and audit documentation.

Preferred Qualifications

• Certifications like CompTIA A+, MCSA, or ITIL Foundation.
• Exposure to Argus Safety, Track Wise, or clinical EDC platforms.
• Experience working under IT SOPs in a regulated environment.
• Knowledge of basic networking and endpoint protection tools.

What We Offer

• Competitive salary & performance-based bonuses
• Opportunity to grow within the clinical research / healthcare IT space
• Collaborative and compliance-focused work environment
• Exposure to global clients and regulated IT systems

Job Type: Full-time

Pay: ₹250,000.00 - ₹300,000.00 per year

Work Location: In person