Desktop Support Engineer

Job Description: Desktop IT Engineer

Phalgune Infotech Pvt Ltd is seeking a highly motivated and skilled Desktop IT Engineer to join our growing team. In this role, you will be responsible for providing technical support and maintenance for end-user computing devices and related peripherals. You will play a crucial role in ensuring the smooth operation of our IT infrastructure and providing exceptional service to our employees.

Responsibilities:

• Installing and configuring computer hardware, software, peripherals, and networking equipment
• Resolving issues with internet connectivity, printers, scanners and other IT equipment
• Performing troubleshooting to diagnose system failures and identify root causes
• Escalating complex issues to the appropriate teams if unable to resolve them independently
• Documenting technical issues and solutions in a ticketing system
• Resolving common problems like network connectivity, password reset, email access, printer jamming, etc.
• Upgrading or replacing hardware components like memory, network cards, video cards
• Installing operating systems, software drivers and applications
• Maintain internal infrastructure requirements, including laptop and desktop computers, servers, routers, switches, firewalls, printers, security updates; support internet, intranet, LANs, WANs, and network segments
• Ability to interact with users clearly, politely and patiently

Qualifications:

• Bachelor's degree or diploma in Computer Science, Electronics, Information Technology, or a related field preferred. Relevant certifications (e.g., CompTIA1 A+, Microsoft Certified Desktop Support Technician) are a plus.
• Proven experience 1 to 2 years in a desktop support role.
• Strong understanding of operating systems Windows, macOS, Linux and productivity software like Microsoft Office Suite, Google Workspace.
• Experience with hardware troubleshooting and repair.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP).
• Experience with Active Directory (or other directory services) user management will be a definite plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work independently and as part of a team.2
• Ability to prioritize and manage multiple tasks effectively.
• Excellent customer service skills and a positive attitude.

Preferred Qualifications (Optional):

• Experience with scripting languages (e.g., PowerShell, Python).
• Experience with mobile device management (MDM) solutions.
• Experience with remote support tools.
• Knowledge of ITIL framework.

Job Type: Full-time

Pay: ₹13,000.00 - ₹16,000.00 per month

Education:

• Diploma (Preferred)

Experience:

• IT: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person