Desktop Support Engineer

Desktop Support Engineer

Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends.  As a CMMI Level 3 and ISO 27001:2022 certified company, we ensure best-in-class process maturity and information security, enabling organizations to achieve their digital transformation goals with confidence and efficiency.

Experience: 3+Years

Location : Udaipur

Working: 6 Days Working-Onsite

Job Description:

We are looking for a skilled and proactive Desktop Support Engineer to join our team in Udaipur. The ideal candidate will have hands-on experience in IT support, hardware troubleshooting, and vendor coordination. This role also involves basic facilities oversight, Office 365 support, and the ability to manage user queries

Responsibilities

· Provide end-user support for desktops, laptops, printers, and peripherals.

· Troubleshoot and repair hardware issues, including laptop repair and configuration.

· Handle installation, upgrades, and troubleshooting of software and OS (Windows, Office 365, etc.).

· Manage and coordinate with external IT vendors for procurement, repairs, and AMC.

· Maintain and update IT inventory, including asset tagging and lifecycle tracking.

· Respond to technical support tickets, ensuring timely resolution as per SLAs.

· Monitor and maintain office IT infrastructure, including internet, switches, and cabling.

· Assist in basic facility coordination (e.g., ensuring IT readiness for new joiners, seating setup, etc.).

· Communicate effectively via email and basic English to log, track, and resolve IT issues.

Requirements/Skills:

· 3+ years of experience in desktop or IT support roles.

· Hands-on experience with laptop diagnostics, repairs, and OS installation.

· Working knowledge of Office 365, Active Directory, and email troubleshooting.

· Exposure to vendor management and IT procurement processes.

· Ability to manage basic networking and connectivity issues.

· Good organizational and multitasking skills.

· English communication skills — must be able to understand tickets and send/receive emails.

· Exposure to endpoint security tools (Antivirus, patching tools, etc.).

Education and Experience

Diploma or degree in Computer Science, IT, or related field is preferred.

Visit us:

https://kadellabs.com/
https://in.linkedin.com/company/kadel-labshttps://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.htm

Job Types: Full-time, Permanent

Pay: ₹30,077.73 - ₹60,806.28 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift
• Fixed shift
• Morning shift

Ability to commute/relocate:

• Udaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Desktop support: 3 years (Required)

Location:

• Udaipur, Rajasthan (Required)

Work Location: In person