Posted:22 hours ago|
Platform:
On-site
Full Time
Desktop Support Engineer
Kadel Labs is a leading IT services company delivering top-quality technology solutions since 2017, focused on enhancing business operations and productivity through tailored, scalable, and future-ready solutions. With deep domain expertise and a commitment to innovation, we help businesses stay ahead of technological trends. As a CMMI Level 3 and ISO 27001:2022 certified company, we ensure best-in-class process maturity and information security, enabling organizations to achieve their digital transformation goals with confidence and efficiency.
Experience: 3+Years
Location : Udaipur
Working: 6 Days Working-Onsite
Job Description:
We are looking for a skilled and proactive Desktop Support Engineer to join our team in Udaipur. The ideal candidate will have hands-on experience in IT support, hardware troubleshooting, and vendor coordination. This role also involves basic facilities oversight, Office 365 support, and the ability to manage user queries
Responsibilities
· Provide end-user support for desktops, laptops, printers, and peripherals.
· Troubleshoot and repair hardware issues, including laptop repair and configuration.
· Handle installation, upgrades, and troubleshooting of software and OS (Windows, Office 365, etc.).
· Manage and coordinate with external IT vendors for procurement, repairs, and AMC.
· Maintain and update IT inventory, including asset tagging and lifecycle tracking.
· Respond to technical support tickets, ensuring timely resolution as per SLAs.
· Monitor and maintain office IT infrastructure, including internet, switches, and cabling.
· Assist in basic facility coordination (e.g., ensuring IT readiness for new joiners, seating setup, etc.).
· Communicate effectively via email and basic English to log, track, and resolve IT issues.
Requirements/Skills:
· 3+ years of experience in desktop or IT support roles.
· Hands-on experience with laptop diagnostics, repairs, and OS installation.
· Working knowledge of Office 365, Active Directory, and email troubleshooting.
· Exposure to vendor management and IT procurement processes.
· Ability to manage basic networking and connectivity issues.
· Good organizational and multitasking skills.
· English communication skills — must be able to understand tickets and send/receive emails.
· Exposure to endpoint security tools (Antivirus, patching tools, etc.).
Education and Experience
Diploma or degree in Computer Science, IT, or related field is preferred.
Visit us:
https://kadellabs.com/
https://in.linkedin.com/company/kadel-labshttps://www.glassdoor.co.in/Overview/Working-at-Kadel-Labs-EI_IE4991279.11,21.htm
Job Types: Full-time, Permanent
Pay: ₹30,077.73 - ₹60,806.28 per month
Benefits:
Shift:
Ability to commute/relocate:
Experience:
Location:
Work Location: In person
Kadel Labs Pvt Ltd
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