Desktop Support Engineer

Ghrs Training

1 - 2 years

1 - 2 Lacs

pune maharashtra india

Posted:15 hours ago| Platform: Foundit logo

Apply

Skills Required

technical support troubleshooting active directory (ad) zendesk

Work Mode

On-site

Job Type

Full Time

Job Description

Ghrs Training

Key Responsibilities:

Provide comprehensive
technical support
and
troubleshooting
for end-users on various IT issues.
Serve as the first point of contact for support requests, managing inquiries via an
international voice
process.
Utilize and manage
ticketing tools
like
ServiceNow
and
Zendesk
to track, prioritize, and resolve user issues.
Administer and troubleshoot user accounts and permissions within
Active Directory (AD)
.
Assist users with
Office 365
applications,
Outlook
configurations, and
VPN
connectivity issues.
Resolve issues related to
BitLocker
encryption and other security features.
Deliver excellent customer service, ensuring timely and effective resolution of technical problems.

About You:

You are a
Graduate
with a minimum of
1 year of experience in Technical Support (International Voice)
.
You possess strong skills in
Service Desk
operations.
You have hands-on experience with
troubleshooting
a variety of technical problems.
You are proficient with
ServiceNow
,
Active Directory (AD)
,
VPN
,
Zendesk
,
Office 365
,
Outlook
, and
BitLocker
.
You have experience with various
ticketing tools
.
You have excellent verbal communication skills in English and a customer-centric approach.

More Jobs at Ghrs Training

Senior Process Associate

Bengaluru

Experience: Not specified

INR 3 - 4 Lacs

Lead Data Scientist - Pune - GCC (US Based) Domain

Pune

10 - 19 yrs

INR 20 - 32 Lacs

Quality analyst service desk

Hyderabad

2 - 6 yrs

INR 4 - 6 Lacs

Technical Support Specialist

Hyderabad

1 - 6 yrs

INR 4 - 6 Lacs

AI Ops - Pune - GCC(US Based) Domain

Pune

5 - 10 yrs

INR 10 - 20 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.