Desktop Support Engineer

THIS IS A 6 MONTHS CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADERS.

Location:

Shift:

Experience:

IT Support Engineer

Primary Skills

• Strong experience in

  desktop and system support

  across Windows, macOS, and mobile environments
• Proficient in

  troubleshooting hardware/software issues

  on laptops, desktops, tablets, smartphones, servers, and network devices
• Knowledge of

  Active Directory, Microsoft 365, VPNs, endpoint management,

  and

  backup systems

• Experience handling

  incident management, escalations, and service requests

• Ability to perform

  updates, upgrades, installations, and repairs

Secondary Skills

• Basic understanding of

  LAN/WAN, Wi-Fi, and VPN configurations

• Experience with

  ticketing systems

  such as ServiceNow or Jira
• Familiarity with

  remote desktop and collaboration tools

  (Teams, Zoom, etc.)
• Exposure to

  server or network troubleshooting

  when on-site resources are unavailable

Qualifications

• Bachelor’s degree in

  Computer Science, Information Technology,

  or equivalent work experience
• 5–7 years of experience in

  IT support, system administration, or desktop engineering

• Excellent

  problem-solving, communication,

  and

  customer service

  skills
• Ability to work independently and manage multiple priorities in a fast-paced environment

Responsibilities

• Provide

  technical support

  to employees for internal systems, applications, and devices

• Troubleshoot and resolve

  complex or escalated incidents related to hardware, software, and connectivity
• Manage

  Helpdesk tickets, prioritize tasks,

  and ensure timely resolution
• Install, configure, and maintain

  desktops, laptops, and peripheral devices

• Act as the

  liaison between IT and business teams

  , ensuring smooth communication and service delivery
• Maintain

  documentation and training material

  for supported systems and tools
• Conduct

  end-user training

  and promote IT best practices
• Assist with

  server and network issues or installations

  when required

Ideal Candidate

• A

  dependable, detail-oriented IT professional

  with a passion for delivering high-quality support
• Strong communication and customer-handling skills
• Proactive, adaptable, and able to work effectively in hybrid and global team environments
• Committed to maintaining operational excellence and continuous improvement

Fortune 500 global technology leader