Desktop Support Engineer

CARE INFOTECH

0 years

1 - 2 Lacs

kakinada

Posted:10 hours ago| Platform: GlassDoor logo

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Skills Required

support installation configuration troubleshooting maintenance software networking network server antivirus checks data reports security wan vpn communication service jira servicenow certifications

Work Mode

Remote

Job Type

Part Time

Job Description

Job Summary:

We are looking for a skilled Desktop Support Engineer to provide technical assistance to end-users, ensuring smooth IT operations. The role involves installation, configuration, troubleshooting, and maintenance of desktops, laptops, printers, and other IT equipment.

Key Responsibilities:

Provide first-level technical support for hardware, software, and networking issues.
Install, configure, and maintain desktops, laptops, operating systems, and applications.
Troubleshoot problems related to printers, scanners, email, MS Office, and internet connectivity.
Set up and manage user accounts, permissions, and access rights.
Coordinate with network and server teams for escalated issues.
Ensure timely resolution of tickets through remote or onsite support.
Perform regular system updates, antivirus checks, and data backups.
Document issues, resolutions, and prepare reports for management.
Educate users on IT best practices and security awareness.

Requirements:

Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience).
Proven experience as a Desktop Support Engineer / IT Support Engineer.
Strong knowledge of Windows OS, MS Office, Outlook, and basic networking.
Familiarity with Active Directory, LAN/WAN, VPN, and remote desktop tools.
Excellent problem-solving, communication, and customer service skills.
Ability to work independently and handle multiple tasks.

Preferred Skills:

Knowledge of ticketing tools (Jira, ServiceNow, etc.).
Basic understanding of server & cloud platforms.
Relevant certifications (e.g., CompTIA A+, Microsoft, ITIL) are a plus.

Job Type: Permanent

Pay: ₹12,000.00 - ₹18,000.00 per month

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