Desktop Support Engineer

WALK-IN DRIVE - WELCOME FRESHER'S

Dear Candidate,

Greetings from Teleperformance!

Teleperformance Global Services, India

Technical Support Executive

🔹 Job Title:

🔹 Domain:

🔹 Experience Required:

🔹 Job Location:

🔹 Shift Timings:

Key Responsibilities:

• Provide prompt and effective technical assistance to customers through multiple support channels including phone, email, and chat.
• Troubleshoot and resolve hardware, software, and network-related issues.
• Ensure a high level of customer satisfaction by addressing technical queries and concerns professionally.
• Document customer interactions, technical issues, and resolutions accurately in the CRM system.
• Escalate unresolved or complex issues to the appropriate internal teams.
• Maintain up-to-date knowledge of company products, services, and technical support protocols.
• Collaborate with cross-functional teams to improve support processes and customer experience.

Desired Skills:

• Excellent communication and interpersonal skills.
• Basic understanding of technical troubleshooting, IT systems, or networking.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving and analytical skills.

updated CV

Regards

Alok Sharma