Desktop Support Analyst

As a Desktop Support/IT Assistant at our company, you will have the opportunity to gain hands-on experience in various aspects of IT support and administration. Working closely with our experienced IT team, you will contribute to maintaining, troubleshooting, and optimizing our technology infrastructure. Key Responsibilities: - Assist in the installation, configuration, and maintenance of hardware and software systems. - Support end-users by troubleshooting technical issues and resolving IT service requests. - Participate in the management of network and system administration tasks, including monitoring network performance and ensuring system security. - Perform software updates, patches, and backups to maintain IT system integrity. - Document and log technical issues, solutions, and process improvements for future reference. - Collaborate with team members on IT projects and contribute to various technology initiatives. - Ensure compliance with company policies and industry best practices in IT security and data protection. Requirements: - Bachelor's degree in Information Technology, Computer Science, or a related field (or currently pursuing a degree in a similar field). - Basic understanding of IT concepts, including networks, databases, hardware, and software systems. - Familiarity with Windows, macOS, and Linux operating systems. - Strong problem-solving abilities and a keen interest in learning new technologies. - Good communication skills and the ability to work effectively in a team environment. - Attention to detail, time management, and organizational skills. Benefits: - Cell phone reimbursement - Paid sick time Please note that this is a full-time, permanent position. We are looking for individuals who are comfortable working in night shifts. The work location is in person.,