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Desktop Support Analyst

Desktop Support Analyst

Birlasoft

2 - 6 years

0 Lacs

maharashtra

Posted:2 weeks ago| Platform: Shine logo

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Skills Required

mac systems strong communication skills incident management change management problem management sap hardware networking ad dns dhcp microsoft software networks cloud backup

Work Mode

On-site

Job Type

Full Time

Job Description

As a Remote Desktop Support Analyst, your role involves providing technical assistance to clients remotely, with a primary focus on troubleshooting software and hardware issues, particularly on Mac systems. Your strong communication skills will be crucial in understanding and addressing the technical needs of our clients effectively. Key Responsibilities: - Handle support tickets that require onsite assistance - Respond to client support requests and contact clients to determine the nature of the problem - Troubleshoot hardware and software issues - Install and maintain computer peripherals - Upgrade operating systems and software as needed - Address networking and connection issues - Advise on software and hardware upgrades - Provide basic training in computer operation and management Qualifications Required: - Experience in incident management, change management, and problem management - Proficient support for SAP, Microsoft software, hardware, and networking - Knowledge of networks, AD, DNS, DHCP, and cloud backup Please note that additional details about the company were not provided in the job description.,

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Desktop Support Analyst