Deputy Store Manager

Job Description

Key Responsibilities: Store Operations: Set and agree on store performance targets with Ops Manager To be accountable for all aspects of the commercial operation of store by managing the performance of store teams to deliver agreed business targets. To ensure that the Store is always merchandised to the Companys desired standard and that, with liaison with the Ops Manager and Merchandise Team. Develop and arrange promotional material and in-store displays. Undertake store activities such as managing store budgets and updating financial records. Prepare detailed reports on buying trends, customer requirements, and profits. To ensure the Store has the correct levels of stock and that replenishment orders are placed, in close liaison with the Retail Ops Manager and Merchandise Team. Responsible for maintaining the Inventory levels at the store and controlling Shrinkage as per Company Standards. Customer: Deliver excellent service to ensure high levels of customer satisfaction. Respond to customer complaints and concerns in a professional manner. To increase the shop customer base by consistently delivering impeccable customer service. Promote cross branding for customers to increase the portfolio for them Create business strategies to attract new customers, expand store traffic, and enhance profitability. People: Hire, train, and oversee new staff. Support the employee onboarding process at the time of new joinee Handhold the new joinee at the store by assigning buddy and also providing them with in- store training Motivate the sales team to meet sales objectives by training and mentoring staff. Regular review and feedback to be shared to ensure they are groomed well and are high on performance. Ensure store compliance with health and safety regulations. Responsible for store expense management, store budgets, inventory control increase sales throughout the year and achieve set financial targets. Ensure store and staff presentation and standards are in line with the brand requirements Work on development of team members thereby improving employee engagement Processes: Ensure store processes are clearly defined and communicated to teams and are followed at all the times. Support store audits as per schedule.