As Voice and Accent trainer, you will analyze data and perform a thorough root cause analysis and drive continuous improvement in the team along with skill assessment process. You enhance the competencies of individual employees by designing and conducting training programs that will boost employee’s workplace performance in alliance with company’s core values.

Auditing calls of the agents of the account aligned, using the pre-defined grading sheet

Manage daily, weekly and monthly reports with the partners and share regular feedback with the agents

Identify areas of opportunity and develop action plans and understand data while performing detailed problem analysis

Ability to collaborate across multiple teams for process improvements and standardization

Coach and share feedback with team and plan monthly team meetings to discuss outcome

Responsible for designing and delivering curriculum and learning materials and for managing all phases of training interventions.

Designing multiple training events in a corporate setting Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise

Minimum 6+ years overall professional experience in the service Industry (Outsourcing Industry would be preferred)

Experience as Voice and Accent or Soft Skills trainer /coach

Extensive knowledge of instructional design theory and learning principles

Proven knowledge to master the full training cycle

In-depth knowledge of learning management software

Familiarity with traditional and modern training methods, tools and techniques

Demonstrated ability to defect areas, rolling out action plans accordingly

Willingness to perform duties in shift as required by Business Preferred technical and professional experience

You know how to build trust and communicate effectively with executives, along with day-to-day users of the software

You love collaborative environments that use agile methodologies to encourage creative design thinking and find innovative ways to develop with cutting edge technologies

Ambitious individual who can work under their own direction towards agreed targets/goals and with creative approach to work

Intuitive individual with an ability to manage change and proven time management

Proven interpersonal skills while contributing to team effort by accomplishing related results as needed

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Deputy Manager - Voice & Accent