Manager - Training

Position

Manager - Training

1

Department

CAT - Loyalty

Function

Training

Reporting to

Zone Training Manager

Band

4

Location

Bangalore

Team size (D/I)

KEY RESPONSIBILITIES:

Conduct training modules for Sales Team

Conducting induction and on-boarding training programs

Training on selling skills

Training on all MLI Insurance products and processes

Training on all MLI Digital tools and Assets

All other training programs as outlined by the organization

Conducting PRP and FOD as and when required

Conducting training in blended delivery format

Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings

Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

Administrative

Manager-trainer to drive adoption of the digital learning platform across all roles

Responsible for driving digital assessments among the Sales Team

Responsible for driving self-learning among Sales Teams

Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs

Responsible for delivering all training adhering to the training calendar designed

Responsible for driving business performance of all learners

Responsible to drive attendance to all training sessions

Responsible to capture attendance in TMS/ELM within the stipulated time defined

Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office

Responsible to plan travel for training sessions in various locations as required

Look after training logistics

Schedule training sessions

Ensure wider participation of Sales Team in programs

Monitor progress of Sales Team on a continuous basis

Seek regular feedback from stake holders

Ensure that Sales Team follow moral and ethical standards when dealing with clients

Monitor Sales team development

Update training material

Review present training material

Scan environment

Incorporate feedback from sales team

• Participant feedback


• Number of days of training


• Customer survey rating


• Digital adoption / adoption of digital learning platform


• Attendance of Sales Team in training sessions


• Monthly Achievement against the target for the Sales Team across multiple performance parameters

Desired qualification and experience

• Graduate in any discipline


• Overall experience of 3-6 years


• 2-3 Years should be in frontline sales and services


• 3 -4 Years of training experience working as a sales trainer in Life Insurance would be plus

Position

Manager - Training

1

Department

CAT - Loyalty

Function

Training

Reporting to

Zone Training Manager

Band

4

Location

Bangalore

Team size (D/I)

KEY RESPONSIBILITIES:

Conduct training modules for Sales Team

Conducting induction and on-boarding training programs

Training on selling skills

Training on all MLI Insurance products and processes

Training on all MLI Digital tools and Assets

All other training programs as outlined by the organization

Conducting PRP and FOD as and when required

Conducting training in blended delivery format

Delivering training in accordance with the learning journey design and blended delivery format classroom training and/or virtual trainings

Developing facilitation skills and virtual delivery

skills to ensure seamless training delivery across all sessions

Administrative

Manager-trainer to drive adoption of the digital learning platform across all roles

Responsible for driving digital assessments among the Sales Team

Responsible for driving self-learning among Sales Teams

Responsible for calendarzing and effectively planning all training sessions with the RHs / TMs

Responsible for delivering all training adhering to the training calendar designed

Responsible for driving business performance of all learners

Responsible to drive attendance to all training sessions

Responsible to capture attendance in TMS/ELM within the stipulated time defined

Responsible to coordinate with the RH / TMs in calendarizing all training sessions for an office

Responsible to plan travel for training sessions in various locations as required

Look after training logistics

Schedule training sessions

Ensure wider participation of Sales Team in programs

Monitor progress of Sales Team on a continuous basis

Seek regular feedback from stake holders

Ensure that Sales Team follow moral and ethical standards when dealing with clients

Monitor Sales team development

Update training material

Review present training material

Scan environment

Incorporate feedback from sales team

• Participant feedback


• Number of days of training


• Customer survey rating


• Digital adoption / adoption of digital learning platform


• Attendance of Sales Team in training sessions


• Monthly Achievement against the target for the Sales Team across multiple performance parameters

Desired qualification and experience

• Graduate in any discipline


• Overall experience of 3-6 years


• 2-3 Years should be in frontline sales and services


• 3 -4 Years of training experience working as a sales trainer in Life Insurance would be plus