Deputy Manager - L&D

Job Description

Summary: We are looking for a dynamic and experienced Product and Process Trainer to join our team. The ideal candidate will have a proven track record of delivering impactful training programs focused on both product knowledge and operational processes. You will play a critical role in enhancing employee skills, improving product understanding, and ensuring process adherence across teams. Key Responsibilities: Design and deliver effective training programs on product features, workflows, and standard operating procedures. Conduct refresher and upskilling training for new and existing employees. Collaborate with product, operations, and quality teams to ensure training content is aligned with current business practices. Create and update training materials, manuals, SOPs, and knowledge documents. Assess training needs through surveys, feedback, and performance metrics. Monitor and evaluate the effectiveness of training programs and make necessary improvements. Maintain detailed records of training schedules, attendance, feedback, and evaluation reports. Support process standardization across departments through structured training. Conduct on-the-job coaching and post-training support as needed. Required Skills & Qualifications: Bachelor’s degree in any discipline. Minimum 4 years of experience in product and/or process training roles, preferably in the service, tech, and education sectors Excellent communication, facilitation, and presentation skills. Strong understanding of adult learning principles and training methodologies. Proficiency in MS Office Suite and training tools like PowerPoint, Google Slides etc Ability to simplify complex concepts for varied audiences. Strong attention to detail and process orientation. Comfortable conducting both virtual and in-person training sessions. Show more Show less