What are we looking for As an Associate Manager, the role involves managing customer grievances by providing root cause analysis as per pre-defined SOPs and TATs, co-ordinating with vendors and cross-functional departments. It includes identifying process gaps and providing the required solutions. What does the job entail Handling communications with the customer by providing root cause analysis. Ensuring process completion as per pre-defined TAT and Standard Operating Procedure (SOPs). Handling cross-functional departmental management to ensure smooth customer experience Identifying the gaps and implementing changes for overall process improvement Managing complex cases to ensure customer satisfaction. Managing and updating MIS as per predefined guidelines to ensure smooth flow of the departmental process. Managing communications with internal stakeholders as per pre-defined norm. Essential conditions: Education: Graduation Work exp: 3+ years Work related skills: Excellent Communication skills, Presentation Skills, Negotiation Skills, Stakeholder Management, MS Office.
1. Responsible for recruitment and management of Agents - Identify, recruit and manage advisors from the respective location. 2. Train and motivate advisors to provide a better understanding of market/products. 3. Monitor and review agents' performance. Help them achieve maximum business. 4. Meet customer on a regular basis for achieving standards 5. Execution of sales strategy Increase market reach and penetration through market segmentation. 6. Seek new customers and increase sales
About the Department: Service recovery is a customer grievance handling unit. The touch points are IRDA complaints, PMO office, IGMS, Branches, call centre/e-mail/chat, customer walk ins and Sr. Management escalations. Key Roles & Responsibilities: Responsible for resolving customer queries and service requests received through email. Ensure service interactions are dealt with promptly including service recovery. Coordinate with internal teams to ensure the requests are closed in a timely manner Deliver best in class customer experience in the service interactions leading to improved VOC. Identify gaps in existing processes and work with various project teams to drive improvements. Ensure SLA's, TAT's, Productivity and Quality metrics are met as per defined targets. Monitor quality of responses whether First time Right in providing resolution have been followed. Improve connect with customers through engagement activity and understand why customers have emailed and provide resolution. Essential conditions: Education: Graduation Work exp: 2+ years Work related skills: Good in Excel, process of cross-functional departments and effective communication skills.
Dear Students, Are you looking to launch your career in the BFSI sector HDFC Life invites you to be part of a unique learning and internship experience! We invite you to join the Insurance Fundamentals Program (IFP) a unique, self-paced learning experience that leads directly to a Sales Internship with HDFC Life. Why should you apply Build strong foundations in financial and insurance concepts through a structured online program Be mentored by industry professionals and build essential job skills Flexi-internship of 4 Months which you can complete while you are studying Earn a stipend of 15,000/- upon successful internship completion Better chances of getting a job at HDFC Life Qualifications Final Year & Pre-Final Year Graduate or Post Graduate (Any stream) Freshers looking for job opportunity What will you Learn Finance Concepts Overview of Insurance and HDFC Life Plans Effective Selling Skills Communication Skills Practical knowledge that will give an edge during job Interview Please note: IFP is a program in collaboration with upGrad which has an enrolment fee of Rs. 5000/- only. Here, you pay to upGrad directly. Skills #internship #sales #businessdevelopment #HDFCLife #learn #fresher #jobseeker #student Apply now and you will soon hear from HDFC Life Team!
Dear Candidate We are hiring for HDFC Life Insurance Company Base Location - Banswara, Udaipur, Jaipur, Nangal, Ropar, Anandpur, Chandigarh Department - Bancassurance / Sales Age criterion - 21 yrs to 38 yrs Education - Graduation Mandatory Experience - SDM ( 6 Months Sales ) / CAM ( 1 Years BFSI Sales ) Interested candidates can share their profiles at barkhasaini125@hdfclife.com Job description - To build mutually beneficial relationships with channel partner and help in the acquisition of clients. Job Description - Customer Requirement Gathering and Analysis for better product pitching. Handling Objections and grievances and providing them with timely solutions. Activate & Penetrate branches for Insurance Sales. 100 % Lead-Based Inside Sales of Life Insurance. Receiving leads from assigned Bank and source business through Channel Partner. Work on leads given by the bank.
Role & responsibilities Contacting prospective customers via call to introduce our insurance products and services. Engaging leads in meaningful conversations to understand their insurance needs and preferences. Educating customers on the features, benefits, and coverage options of our insurance policies. Effectively overcoming objections and addressing concerns to close sales. Following up with leads who have expressed interest but have not yet made a purchase. Meeting or exceeding weekly and monthly sales targets. Providing exceptional customer service to build and maintain positive relationships with clients. Building relationship with channel partner. About the channel Welcome to our revolutionary virtual bancassurance channel, where the future of insurance meets cutting-edge technology! Imagine a platform where traditional banking and insurance services seamlessly merge into a dynamic, user-friendly virtual space. Join us on the forefront of innovation and experience the future of bancassurance today! Preferred candidate profile Age: 21 38 years Education: Graduation in any stream Minimum Sales Experience: 2 to 5 years Pref with BFSI/Contact Centre selling financial products. Excellent English Communication Skill Location Newtown, Kolkata
HDFC Life is hiring for *AGENCY CHANNEL* SDM/BDM/ASM/SM Location : Pune (Law College, Aundh, Baner, Chakan, Hadapsar, Wakad), Sangli, Chiplun, Solapur, Jalna, Nanded, Satara, Sangamner Experience : 1 - 6 years of Insurance and BFSI Experience Qualification : Graduate (Any Stream) CTC : 3.5 - 6 LPA Job Description - Recruit/ appoint agents Sale of life insurance through agents Training, handholding, motivating & developing agents for better productivity Meet sales target month on month basis Good at communication and must be a local candidate Skills- Team building & Team leading Regards Share your resume: SHILPAKHOPADE96@HDFCLIFE.COM Contact : 8055295483 Shilpa HR Department HDFC Life
Roles and Responsibilities Develop and execute sales strategies to achieve targets in bancassurance channel. Build strong relationships with bank partners to drive business growth. Identify new opportunities for cross-selling insurance products through bank channels. Analyze market trends and competitor activity to stay ahead of the competition. Collaborate with internal teams to resolve customer queries and issues. Desired Candidate Profile 6 Months to 1year of experience in Bancassurance Sales or related field. Any sale bfsi experience Strong understanding of insurance industry, particularly in life insurance products. Excellent communication, negotiation, and interpersonal skills. Ability to work independently with minimal supervision while meeting deadlines
Urgent Hiring for Deputy Manager in Proddutur. Title: Deputy Manager Location: Proddutur Experience : 4- 6 years Must to have learning and development experience Responsibilties: Understand the company strategy, L&D organizational plans and how it dovetails with the associated business goals. Support and track monthly L & D actionable for all the regional units to achieve desired level of performance on capability development. Implement training programs for all sales and non-sales channel as per the agreed L & D strategy in alignment to the business dynamics Take ownership of learners coverage, learner certification escalating to designated personnel whenever needed Conduct regular meeting with the line leaderships in understanding their requirements, taking feedback etc. Take complete ownership for the success of all sales channels in all zones as per the agreed partnership KRAs Identify performance gaps corresponding to the agreed goals Determine specific causes for identified performance gaps Take ownership for the success of L&D (I) team in all the channels mapped to the zone To understand the different channel dynamics and Implement new methodologies as the L&D plan, to ensure faster reach out and make learning more effective. Implementation of certification process, both for Trainers and Learners, as designed by HO team Ensure overall amount by the I team in line with the zonal Budget. Ensure highest level of process compliance through audit rating Monitor and check, adequate resource utilization of the allocated training resources as per the verticalised structure. In the process ensure no idle capacity Be looked at as an expert on Financial services and Insurance by the stakeholders and training team Demonstrate excellent facilitation skills . Stay updated on latest trends and developments in the Life Insurance and Financial services space Proper understanding of program design as created by the central team Actively seek areas of knowledge to ensure team is on top of the learning curve
Job Description: Associate Circle Head - Agency About HDFC Life: HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the wide stretches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced productmix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment. Purpose of the Job: To manage Agency business in and around the designated location by handling a team of FLS and maximize performance on sales and quality objectives for the circle. Duties & Responsibilities: - Build and drive a team of 8-10 highly motivated frontline sales professionals. - Create desired sales behavior in the team by using the digital sales management process. - Design and execute a sales plan to help the team build and expand their distribution (agent) network and meet the targets. - Plan and manage the revenue objectives of the branch / unit. - Review teams progress against plan and guide them to succeed. - Ensure quality and persistency of the business. Knowledge, Skills & Abilities: - EducationalQualification: MinimumGraduate - Age- 28to 44 yrs - Work Experience: Total 6 years plus sales experience. Out of which minimum 2 years of team management experience is essential. - Required Skills: Strong sales planning, Team management and High achievement drive.
Role - Associate Circle Head Channel - Agency Company - HDFC Life Insurance Company Location - Puttur and Hubli CTC - max 11.5 L Job Description: Associate Circle Head - Agency About HDFC Life: HDFC Life, one of Indias leading private life insurance companies, offers a range of individual and group insurance solutions. HDFC Life continues to have one of the wide stretches among new insurance companies with about 380+ branches in India touching customers in over 900 cities and towns. Our long-stated strategy of balanced productmix, diversified distribution, continuous product innovation and re-imagining insurance through effective use of technology has enabled us to continue our journey despite the ever-changing external environment. Purpose of the Job: To manage Agency business in and around the designated location by handling a team of FLS and maximize performance on sales and quality objectives for the circle. Duties & Responsibilities: - Build and drive a team of 8-10 highly motivated frontline sales professionals. - Create desired sales behavior in the team by using the digital sales management process. - Design and execute a sales plan to help the team build and expand their distribution (agent) network and meet the targets. - Plan and manage the revenue objectives of the branch / unit. - Review teams progress against plan and guide them to succeed. - Ensure quality and persistency of the business. Knowledge, Skills & Abilities : - EducationalQualification: MinimumGraduate - Age- 28to 45 yrs - Work Experience: Total 6 years plus sales experience. Out of which minimum 2 years of team management experience is essential. - Required Skills: Strong sales planning, Team management and High achievement drive.