Deputy Director – System Support Cell

Deputy Director – System Support Cell

Role Overview:

The Deputy Director – System Support Cell will oversee the day-to-day operations and strategic initiatives of the ICT system support team. This role is responsible for ensuring the stability, security, and scalability of IT infrastructure and end-user support services across the organization. The Deputy Director will work closely with stakeholders to drive technology excellence, enhance user satisfaction, and maintain seamless IT operations.

Key Responsibilities:

-Supervise, guide, and manage the technical support team, ensuring timely resolution of hardware, software, and network-related issues.

-Collaborate with the Director and senior management in planning, budgeting, and implementing IT projects aligned with institutional goals.

-Oversee infrastructure management including servers, network systems, backup solutions, and cybersecurity protocols.

-Establish and monitor service-level agreements (SLAs) to ensure consistent service delivery.

-Drive implementation and maintenance of IT policies, SOPs, and documentation standards.

-Coordinate with internal departments to understand their IT needs and provide necessary support or solutions.

-Monitor system performance, conduct risk assessments, and develop disaster recovery plans.

-Manage software licensing, asset tracking, and IT inventory across departments.

-Stay updated on emerging technologies to recommend improvements and upgrades.

-Train and mentor system support staff for continuous professional development.

Qualifications & Experience:

-Bachelor’s/Master’s degree in Computer Science, Information Technology, or a related field.

-8–12 years of experience in IT systems management, with at least 3–5 years in a leadership/supervisory role.

-Strong understanding of IT infrastructure, networking, cybersecurity, cloud systems, and helpdesk operations.

-Experience in academic institutions or large organizations is preferred.

Pay Scale - Upto 18LPA

Skills Required:

Excellent leadership and team management abilities.

Strong problem-solving and analytical thinking skills.

Proficient in system diagnostics and troubleshooting tools.

Excellent communication, coordination, and stakeholder management skills.

Ability to manage multiple priorities in a fast-paced environment.

For any queries contact - hrap7@paruluniversity.ac.in