Department Manager - Luxury Retail

Job Description

Job Title: Department Manager Location: BKC, Mumbai Department: Store Operations Swadesh Reporting To: Store Manager Qualification: Graduate About Swadesh Swadesh is a treasury of Indias finest handicrafts and handlooms, directly sourced from artisans across the country. A unique initiative by Reliance Retail, Swadesh not only celebrates traditional craftsmanship but also serves as a skill enhancement center for artisans. With a strong emphasis on training, development and sustainability, Swadesh aims to connect customers with authentic craft heritage while empowering artisan communities. Role Summary The Department Manager at Swadesh will be responsible for ensuring smooth category-level operations, driving sales, managing inventory, leading the team and delivering a superior customer experience. The role is pivotal in achieving operational excellence and contributing to the overall success of the store while upholding the ethos of Swadesh. Key Responsibilities Achieve category sales targets by effectively managing stock, promotions, and customer engagement. Ensure smooth store operations by implementing SOPs, managing floor discipline, and resolving operational issues proactively. Manage inventory effectively, ensuring availability, timely replenishment, and shrinkage control. Lead, train, and motivate store staff, ensuring adherence to performance standards and fostering a culture of collaboration. Maintain visual merchandising standards to reflect the brand's craft-centric identity. Ensure 100% compliance to SOPs, hygiene, safety protocols, and audit requirements. Address customer concerns efficiently to enhance the customer experience and build loyalty. Collaborate with the artisans and backend team to share customer feedback and suggest product improvements. Key Skills & Competencies Strong communication and presentation skills High customer centricity with a passion for crafts and heritage Solid store operations acumen Ownership mindset with problem-solving ability Proven teamwork and people management skills Ability to thrive in a dynamic and artisan-focused environment Show more Show less