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Accenture services Pvt Ltd
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Delivery Operations Associate

Delivery Operations Associate

Accenture services Pvt Ltd

1 - 3 years

0 Lacs

bengaluru karnataka india

Posted:1 week ago| Platform:

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Skills Required

data design strategy consulting technology network power agility query management transactions workday servicenow writing communication pronunciation excel pivot infer service analyze analysis remediation controls measurement metrics resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Skill required:

Employee Services - Employee Data Process Design

Designation:

Delivery Operations Associate

Qualifications:

Any Graduation

Years of Experience:

1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costs Employee Services - More into query/case management The design of employee data processes to manage employment data, records and transactions using standard technologies and processes.

What are we looking for?

Education Graduate Degree Total Years of Experience 2 years of Experience Total Years of Role Specific Experience 2 years of Experience

HR Transactions / Workforce Data Administration Mandatory HR Systems - Workday and ServiceNow Preferred MS Office Mandatory Email Writing Skills Mandatory Problem solving skills (Analytical skills / Collabrative thinking/ Adaptable to change) Mandatory Verbal Communication : Sentence Mastery, Vocabulary,Fluency,Pronunciation Mandatory Excel knowledge - pivot tables, ability to slice & dice data, read and infer data Mandatory Customer Service Skills Mandatory Roles and Responsibilities: "Responsibilities:- 1. Read, understand and analyze client process as per the business rules. 2. Execute the process accurately and timely as a hands on processor. 3. Escalate issues and seek advice when faced with complex issues/problems. 4. Participate in client conference calls and prepare ‘minutes of meeting’. 5. Ensure LWI’s are followed and updated regularly and train the team members on process updates. 6. Perform “Root Cause Analysis” on issues faces and suggest appropriate corrective action for current remediation and future control. 7. Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls 8. Must have clear understanding of the existing matrices in the process, how they are measured and improvise the measurement system to make it more effective and transparent. 9. Update process metrics on daily basis and maintain MIS. 10. Always demonstrate the highest level of customer service. 11. Pay close attention to detail and follow through to resolve any outstanding issues. 12. Goes beyond immediate requests and activities to ensure both own and related tasks are completed."

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Delivery Operations Associate