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Delivery Manager- Product Engineering & ERP Solutions

15 years

0 Lacs

bangalore urban karnataka india

Posted:6 days ago| Platform: Linkedin logo

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Skills Required

engineering erp development support itil management leadership agile architecture service governance drive planning compliance security audit sap oracle communication certifications scrum aws azure automation devops presentation

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title: Delivery Manager – Product Engineering & ERP Solutions


Job Summary:

Delivery Manager


Key Responsibilities:

  • Manage end-to-end delivery of

    product engineering and ERP projects

    .
  • Lead

    platform/application development

    using Agile/Waterfall/hybrid models.
  • Coordinate with engineering, QA, architecture, and ERP teams for seamless execution.
  • Own

    SLA/KPI adherence for L1, L2, L3 support operations

    .
  • Govern incident, problem & service request management using ITIL practices.
  • Conduct regular client meetings, governance reviews & milestone tracking.
  • Review ticket trends, perform RCA, and drive continuous improvement initiatives.
  • Manage resource planning, performance, and competency development.
  • Ensure compliance with

    security, change management, quality

    and audit standards.
  • Build strong stakeholder relationships and identify opportunities for growth.


Required Skills & Experience:

  • 15+ years of experience in

    IT Delivery / Product Engineering / ERP solutions

    .
  • Proven track record in

    application/platform development projects

    .
  • Experience with

    ERP systems (SAP / Oracle / MS Dynamics)

    .
  • Strong understanding of

    managed services & SLA-based support

    .
  • Good knowledge of

    ITIL framework and service operations

    .
  • Strong customer management & communication skills.
  • Ability to manage budgets, forecasts, and large teams.


Good to Have (Preferred):

  • Certifications:

    PMP / PRINCE2 / Scrum Master / ITIL

    .
  • Knowledge of cloud platforms (AWS / Azure / GCP).
  • Experience in AMS / managed services environments.
  • Exposure to automation tools & DevOps practices.


Soft Skills:

  • Excellent communication & presentation skills
  • Leadership & team motivation capabilities
  • Strong decision-making & problem-solving abilities
  • Customer-first mindset


Education:

  • Bachelor’s or Master’s degree in Engineering / Computer Science / IT

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IT Services and IT Consulting

Bengaluru Karnataka

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