Delivery Manager

We are seeking a Deliver Manager to oversee the delivery of solutions and products delivered by organization. Responsibilities 1. Delivery Leadership Lead and Manage Delivery Teams : Overseeing a team of all employees working for the account(s). Understand the delivery plan and take accountability of the Delivery Escalation Handling : Taking on escalated support cases or challenges that require high-level technical expertise. Employee Transition and Forecasting: Manage the deployment of associates proactively to improve the billing rates, margins by maintaining ratio of employees on experience. Working with Horizontal Leads and Vertical leads on driving the hiring and reducing the impact 2. Governance Own and drive the governance calls with customers and internal management teams Establish regular meetings with reportees, team members 3. Processes Understand current practices Establish new best practices to improve the delivery 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 7. Tools and Technologies Service Management : Proficient in Jira and Freshdesk for incident and workflow management. 8. Reporting and Metrics Reporting : Tracking performance and delivery metrics, incidents and reporting to senior management. SLAs & KPIs : Managing SLAs and optimizing KPIs for the delivery Requirements Educational Background and Experience Education : A bachelordegree in Computer Science, Information Technology, Engineering, or a related field. Experience : Typically requires around 15 years of experience in IT support, application management, or software development, with at least 4-5 years in a leadership role. Experience in healthcare domain with exposure to compliance like HIPAA, GDPR will be beneficial. Benefits Competitive Compensation and Benefits. Elixr Labs offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. What we offer at Elixr Labs At Elixr Labs, you will enjoy a robust rewards package which includes: Opportunity to work on various projects and sizes. Competitive salary. Group Insurance. Learning and development programs, training Career opportunities.