Here are some key aspects of the role: Responsibilities 1. Technical Support Responsible for\ftechnical\fcustomer support experience within the Elixr products Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams Identify cases that require escalation (either technically or strategically) Create, maintain, and coordinate incident management requests to product or engineering Design and implement solutions that scale the support offering through automation Participate in on-call rotation for after-hours, holiday, and weekend support coverage Collaboration with Development Teams : Working closely with product development, engineering, and IT teams to resolve product-related issues and improve solutions. Incident Management : Coordinating the investigation and resolution of critical incidents, ensuring minimal downtime and disruption to the business. Be flexible to work in different shifts which would span across Global business hrs. 2. Solution Implementation and Support Solution Implementation : Ensuring the successful deployment of products or services to clients, helping to customize solutions as necessary. Customer Support : Providing support to customers, troubleshooting, and resolving issues related to the implementation of technical solutions. Documentation : Creating and maintaining technical documentation, including troubleshooting guides, knowledge base articles, and support resources for customers. 3. Problem Resolution Root Cause Analysis : Identifying the root cause of recurring issues and working towards long-term solutions. Performance Monitoring : Monitoring and assessing the performance of systems to ensure that solutions are operating optimally. 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their issues, understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 5. Continuous Improvement Feedback Loop : Gathering feedback from clients and support engineers to help improve the solution, support processes, or product features. Training and Development : Continuously improving the skills of the support team and ensuring that the team is well-versed with the latest technologies, solutions, and tools. 6. Technical Skills and Qualifications

Role & responsibilities User Research & Analysis: Conduct user research and usability testing to gather insights and understand user needs and behaviours. Analyse user feedback and metrics to inform design decisions. Wireframing & Prototyping: Create wireframes, prototypes, and mock-ups for web and mobile applications that effectively communicate design ideas and functionality. Design Implementation: Develop high-fidelity designs that are both aesthetically pleasing and functional. Ensure designs are responsive and optimized for various devices and screen sizes. Collaboration: Work closely with developers to ensure designs are accurately implemented. Collaborate with product managers and other stakeholders to define design requirements and project scope. Design Systems & Guidelines: Develop and maintain design systems and style guides to ensure consistency across web and mobile platforms. Advocate for best practices in UI/UX design. Iteration & Improvement: Continuously iterate on designs based on user feedback, testing results, and evolving business requirements. Stay up to date with design trends and emerging technologies. Documentation: Document design processes, decisions, and user flows to ensure clarity and consistency throughout the development lifecycle. Primary Skills : Design Tools: Proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar. Responsive Design: Strong understanding of responsive design principles and mobile-first design. User-Centered Design: Experience in conducting user research, usability testing, and applying user-centered design principles. Attention to Detail: Meticulous attention to detail and a passion for delivering high-quality designs. Preferred Skills: Experience with front-end development technologies such as HTML, CSS, and JavaScript. Familiarity with Agile/Scrum methodologies. Experience in designing for different platforms (iOS, Android, web). Perks and benefits Opportunity to work on various projects of various sizes. Competitive salary. Group Insurance. Learning and development programs, training, career opportunities.

Role & responsibilities User Research & Analysis: Conduct user research and usability testing to gather insights and understand user needs and behaviours. Analyse user feedback and metrics to inform design decisions. Wireframing & Prototyping: Create wireframes, prototypes, and mock-ups for web and mobile applications that effectively communicate design ideas and functionality. Design Implementation: Develop high-fidelity designs that are both aesthetically pleasing and functional. Ensure designs are responsive and optimized for various devices and screen sizes. Collaboration: Work closely with developers to ensure designs are accurately implemented. Collaborate with product managers and other stakeholders to define design requirements and project scope. Design Systems & Guidelines: Develop and maintain design systems and style guides to ensure consistency across web and mobile platforms. Advocate for best practices in UI/UX design. Iteration & Improvement: Continuously iterate on designs based on user feedback, testing results, and evolving business requirements. Stay up to date with design trends and emerging technologies. Documentation: Document design processes, decisions, and user flows to ensure clarity and consistency throughout the development lifecycle. Primary Skills : Design Tools: Proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar. Responsive Design: Strong understanding of responsive design principles and mobile-first design. User-Centered Design: Experience in conducting user research, usability testing, and applying user-centered design principles. Attention to Detail: Meticulous attention to detail and a passion for delivering high-quality designs. Preferred Skills: Experience with front-end development technologies such as HTML, CSS, and JavaScript. Familiarity with Agile/Scrum methodologies. Experience in designing for different platforms (iOS, Android, web). Perks and benefits Opportunity to work on various projects of various sizes. Competitive salary. Group Insurance. Learning and development programs, training, career opportunities.

We are seeking a Deliver Manager to oversee the delivery of solutions and products delivered by organization. Responsibilities 1. Delivery Leadership Lead and Manage Delivery Teams : Overseeing a team of all employees working for the account(s). Understand the delivery plan and take accountability of the Delivery Escalation Handling : Taking on escalated support cases or challenges that require high-level technical expertise. Employee Transition and Forecasting: Manage the deployment of associates proactively to improve the billing rates, margins by maintaining ratio of employees on experience. Working with Horizontal Leads and Vertical leads on driving the hiring and reducing the impact 2. Governance Own and drive the governance calls with customers and internal management teams Establish regular meetings with reportees, team members 3. Processes Understand current practices Establish new best practices to improve the delivery 4. Communication and Client Management Client Interaction : Interfacing with customers to understand their needs, provide updates, and manage expectations. Cross-Functional Communication : Bridging the gap between technical teams and non-technical stakeholders, ensuring effective communication and understanding. 7. Tools and Technologies Service Management : Proficient in Jira and Freshdesk for incident and workflow management. 8. Reporting and Metrics Reporting : Tracking performance and delivery metrics, incidents and reporting to senior management. SLAs & KPIs : Managing SLAs and optimizing KPIs for the delivery Requirements Educational Background and Experience Education : A bachelordegree in Computer Science, Information Technology, Engineering, or a related field. Experience : Typically requires around 15 years of experience in IT support, application management, or software development, with at least 4-5 years in a leadership role. Experience in healthcare domain with exposure to compliance like HIPAA, GDPR will be beneficial. Benefits Competitive Compensation and Benefits. Elixr Labs offers competitive salaries and benefits and an environment that encourages employees to achieve their career goals. What we offer at Elixr Labs At Elixr Labs, you will enjoy a robust rewards package which includes: Opportunity to work on various projects and sizes. Competitive salary. Group Insurance. Learning and development programs, training Career opportunities.

Job_Description":" What You Will Work On - User Research & Analysis: Conduct user research and usability testing to gather insights and understand user needs and behaviors. Analyze user feedback and metrics to inform design decisions. Wireframing & Prototyping: Create wireframes, prototypes, and mockups for web and mobile applications that effectively communicate design ideas and functionality. Design Implementation: Develop high-fidelity designs that are both aesthetically pleasing and functional. Ensure designs are responsive and optimized for various devices and screen sizes. Collaboration: Work closely with developers to ensure designs are accurately implemented. Collaborate with product managers and other stakeholders to define design requirements and project scope. Design Systems & Guidelines: Develop and maintain design systems and style guides to ensure consistency across web and mobile platforms. Advocate for best practices in UI/UX design. Iteration & Improvement: Continuously iterate on designs based on user feedback, testing results, and evolving business requirements. Stay up-to-date with design trends and emerging technologies. Documentation: Document design processes, decisions, and user flows to ensure clarity and consistency throughout the development lifecycle. Requirements Technical Skills: Experience: Proven experience as a UI/UX Designer with a strong portfolio showcasing web and mobile application projects. Design Tools: Proficiency in design and prototyping tools such as Adobe XD, Sketch, Figma, or similar. Responsive Design: Strong understanding of responsive design principles and mobile-first design. User-Centered Design: Experience in conducting user research, usability testing, and applying user-centered design principles. Collaboration: Excellent communication and collaboration skills with the ability to work effectively in a team environment. Problem-Solving: Strong problem-solving skills with the ability to think critically and creatively. Attention to Detail: Meticulous attention to detail and a passion for delivering high-quality designs. Education: Bachelor\u2019s degree in Design, Human-Computer Interaction, Computer Science, or a related field is preferred. Preferred Qualifications: Minimum 6 years of experience in similar field/projects. Experience with front-end development technologies such as HTML, CSS, and JavaScript. Familiarity with Agile/Scrum methodologies. Experience in designing for different platforms (iOS, Android, web). Soft Skills: Communication : Excellent written and oral communication skills. Conveys effectively to customers, team, and team leaders to yield desired results. Time Management & Prioritizing : Builds the time plan for self and team to deal with multiple and complex tasks. Result Orientation : Demonstrates the ability to focus persistently to achieve assigned targets. Adaptability : Flexibility to adapt to changing project requirements, technologies, and work environments, while maintaining a positive and proactive attitude. Interpersonal Skills : Exceptional ability to build and maintain strong relationships with team members, stakeholders, and clients. Benefits At Elixr, you will enjoy a robust rewards package that includes: Excellent opportunity to work on advanced technologies. Competitive salary. Group Insurance. Learning and development programs, training, and career opportunities. ","

Techzila is a fast-growing tech-focused podcast channel dedicated to bringing thought- provoking conversations with industry leaders and innovators. We aim to deliver valuable insights and trends from the world of technology through interviews with top CEOs and business minds. Were now looking for a dynamic and driven Marketing & Channel Manager to take our outreach and YouTube presence to the next level. Key Responsibilities: Identify, connect, and coordinate with CEOs, founders, and senior tech leaders to invite them for podcast interviews. Clearly communicate the vision and value of Techzila to potential guests. • Develop and execute basic marketing strategies for each podcast episode tailored to the theme and audience. Work closely with the creative team to align episode content with marketing objectives. Manage guest scheduling, interview logistics, and pre/post-show coordination. • Monitor YouTube channel metrics and performance, and recommend improvements. Assist in content updates and social media marketing around each podcast release. • Track audience engagement and campaign performance to refine outreach strategies. Requirements: Excellent verbal and written communication skills in English. Confident and professional in initiating conversations with senior executives. Experience or comfort with using platforms like LinkedIn, YouTube, Instagram, and email outreach tools. Strong planning, coordination, and time-management skills. Ability to create simple, targeted marketing plans for episode promotion. Analytical mindset to interpret content performance and suggest improvements. Prior experience in podcast management, influencer outreach, or tech marketing is a plus. Must-Have Skills: Excellent verbal and written communication skills in English • Confident and professional when engaging with senior executives and industry leaders Strong organizational and time-management skills • Basic knowledge of YouTube

Job_Description":" We pride ourselves on our commitment to excellence,fostering a culture of continuous improvement and collaboration. As we continueto grow, we are seeking an experienced and dynamic Senior IT Recruiter to joinour HR team and contribute to our ongoing success. As a Senior IT Recruiter, you will play a vitalrole in leading the IT Recruitment and business partnering. You willcollaborate closely with the Sr. Manager - HR - and other stakeholders toensure the effective allocation of resources and initiatives that align withthe companys goals and objectives. You will be a strategic partner to business units,collaborating with leaders to drive the IT Requirements for organizationaleffectiveness. This role requires a seasoned HR professional with a strongunderstanding of IT Recruitment and the ability to align HR strategies withorganizational goals. The role serves as a medium of communication and resolvebetween the teams and HR for Recruitment queries, suggestions, and issues. Youwill be responsible for assessing Manpower -related needs and proactively communicatethese with our HR department and business management and help develop practicalsolutions. What You Will Work On Recruiting and Talent Management Lead end-to-end IT recruitment across levels, including sourcing, screening, interviewing, and onboarding for both fresher and lateral hiring for India and Middle East/MENA regions. Develop and monitor recruitment metrics (e.g., cost per hire, TAT, sourcing channels, conversion ratios) and present regular reports to leadership. Utilize data-driven recruitment dashboards for actionable insights and decision-making. Continuously evaluate and enhance recruitment processes to address bottlenecks and improve efficiency. Build proactive talent pipelines for future hiring needs, especially for niche and hard-to-fill roles. Leverage non-traditional sourcing platforms (e.g., GitHub, Stack Overflow, LinkedIn Boolean searches) to attract passive talent. Explore recruitment partnerships and specialized job boards for India/Middle East (MENA) regions. Evaluate and recommend recruitment tools, Applicant Tracking Systems (ATS), and process automations to streamline hiring workflows. Ensure all recruitment activities comply with internal policies and applicable employment laws, both for India and Middle East regions, where applicable. Regularly conduct talent market research, compensation benchmarking, and competitor mapping to stay ahead in attracting top talent. Strategic Business Partnership Collaborate with business leaders to understand their objectives and challenges, providing HR insights and solutions. Act as a trusted advisor to management, fostering a positive and productive work environment. Conceptualize, create, and ensure implementation of recruitment strategy, to launch new initiatives to help efficient and cost-effective sourcing methods; to analyse competitors & their activities. HR Operations Collaboration Collaborate with HR team members to handle employee relations matters by providing timely guidance and support to employees and managers related to policies and benefits, in line with company policies. Contribute to periodic benchmarking and review of HR policies and benefits to ensure alignment with industry best practices. Partner with the HR team in enhancing employee engagement initiatives and improving internal HR processes. Requirements Qualifications: Education MBA/PGDBM in HR from a premier institution. Experience 6 to 8 years of recruitment experience from IT/ITeS/software companies in India and/or Middle East. Candidates with Middle East/ MENA recruitment experience are highly desirable. Behavioral Skills (Role specific) Communication : Excellent written and oral communication skills. Convey effectively to customers, team, and team leaders to yield desired results. Time Management & Prioritizing : Builds the time plan for self and team to deal with multiple and complex tasks. Orientation : Demonstrates focus and motivates teams to consistently pursue defined goals. Stakeholder management : Understands and sets expectations for all stakeholders and deliveries considering organizational success. Influencing: Demonstrates the ability to influence both middle and senior management, customers (Internal & external) behavior, opinions, and emotions Innovation and Creativity : Explicitly seeks out new ideas from teams for improvement in current practices and industry, best practices towards initiating required changes. Functional Skills (Role Specific) Strong understanding of IT Recruitment best practices and preparation of Recruitment dash boards for periodic reviews. Proven experience in IT recruitment across India and Middle East. Excellent communication and interpersonal skills, with the ability to collaborate and build relationships and influence stakeholders at all levels. Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. Demonstrated problem-solving abilities and decision-making abilities with a proactive approach to resolving Recruitment related issues. Proficiency in HRIS systems like Zoho and MS Office Suite, advanced skills including MS Excel and data analysis. Ability to maintain confidentiality and handle sensitive information with high integrity. Job Location \u2013 Trivandrum, Kerala Mode of working \u2013 On-site from Trivandrum office of Elixr Labs Benefits Competitive Compensation andBenefits Elixr offers competitive salaries and benefits andan environment that encourages employees to achieve their career goals. What we offer at Elixr? At Elixr, you will enjoy a robust rewards packagewhich includes: Opportunity to work on various projects of varioussizes. Competitive salary. Group Insurance. Learning and development programs, training, careeropportunities. About The Team Our team is collaborative, positive, curious, andengaged. We think fast, work smart and are looking for like-minded people tojoin our team. Elixr is strongly committed to diversity within its community.As an Equal Opportunities employer, we welcome people from all backgrounds whoseek the opportunity to help build a future where everyone and everything canmove independently. Follow Us For more information about our company follow us onLinkedIn, Twitter, Facebook, YouTube, and Instagram. You can also follow ourcareers-focused channels on LinkedIn to keep up with our latest job postings. ","