Delivery Manager

As an EHS Delivery Manager, your primary responsibility is to oversee and ensure the successful execution and implementation of EHS related projects within the organization. Your role is crucial in managing and supporting HSE Management Projects to contribute to the broader organizational goals. **Roles & Responsibilities:** - Engage with customers to define their digital transformation roadmaps and act as their strategic advisor. - Collaborate with teams to plan and execute projects, ensuring they meet deadlines. - Identify and mitigate potential project delivery risks and challenges. - Ensure projects are completed within the specified budget and maintain quality assurance mechanisms. - Uphold end-to-end accountability for customer satisfaction. - Collaborate with cross-functional teams to design and implement strategies aligned with product or service goals. - Work with Resource Planners to ensure the availability of resources for project execution. - Manage project expectations through client meetings, status reports, and effective customer interaction. - Create and manage Proof of Concept configurations based on customer requirements. - Coordinate User Acceptance Testing, problem fixes, and issue resolution. - Direct team resources to project implementation and ongoing support. - Handle and rank incoming support cases through email, phone, or a ticketing system. - Engage with customers professionally to understand and address their concerns. **Support Management:** - Work closely with technical support teams to efficiently address customer problems. - Ensure all cases are resolved in alignment with company standards and customer satisfaction targets. - Propose enhancements to support procedures and tools based on customer feedback. - Travel time estimated at 40% throughout the mentioned region. **Key Performance Indicators:** - 90% project deadlines achievement. - 80% adherence to cost criteria. - Provide Training and Guidance for at least 1 team member. - Achieve 75% customer satisfaction. - Close 95% of support cases within SLA. - Achieve the target of 5 million AED. **Skills & Qualifications:** - Bachelor's degree. - 10+ years experience in managing Software driven HSE management projects. - PMP Certification preferred. - Proficiency in Office tools and knowledge of AWS/Azure environment. - Create and maintain Business Requirement Document. - Expertise in designing and implementing new service processes. - Hands-on experience with agile project management methodologies. - Exceptional communication, presentation, and interpersonal skills. - Ability to communicate effectively with technical and non-technical stakeholders. - Skill in prioritizing workloads and meeting deadlines.,