Posted:4 hours ago|
Platform:
Work from Office
Full Time
Seeking an experienced Delivery Lead to oversee the overall service delivery management for our Oracle Managed Services project.
The Delivery Lead will ensure adherence to Service Levels described in the agreement and collaborate closely with the client's Service Delivery management personnel.
The role involves managing the compilation of metrics around open tickets, backlog, aging, etc., and driving metrics-driven continuous improvement and customer satisfaction.
Responsibilities:
Oversee overall service delivery management.Ensure adherence to Service Levels.Collaborate with client Service Delivery management personnel.Manage the compilation of metrics around open tickets, backlog, aging, etc.Drive metrics-driven continuous improvement and customer satisfaction.
Must-Have:
Proven experience in delivery management.Strong leadership and team management skills.Excellent communication and stakeholder management abilities.Proficiency in using ServiceNow (SNOW) toolset for incident management.Good-to-Have:Experience in managing Oracle-related projects.Familiarity with ITIL processes and frameworks.
Mandatory Key Skillsoracle,management skills,service delivery management,delivery leadership,wfm,real time analysis,rta,workforce management,project management,delivery management,javascript,team management*,stakeholder management*,incident management*,servicenow*,itil*
Shashwath Solution
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
Practice Javascript coding challenges to boost your skills
Start Practicing Javascript Now
5.0 - 8.0 Lacs P.A.
kolkata, chennai, bengaluru
12.0 - 16.0 Lacs P.A.
chennai, tamil nadu
Salary: Not disclosed
chennai
8.0 - 17.0 Lacs P.A.
bengaluru
13.0 - 17.0 Lacs P.A.
hyderabad
13.0 - 17.0 Lacs P.A.
chennai, tamil nadu, india
20.0 - 30.0 Lacs P.A.
kolkata, west bengal, india
20.0 - 30.0 Lacs P.A.
cuttack, odisha, india
20.0 - 30.0 Lacs P.A.
bhubaneswar, odisha, india
20.0 - 30.0 Lacs P.A.
