Delivery Lead

As a Senior ServiceNow Technical Architect & Multi-Project Delivery Leader, your role will involve leading multiple concurrent ServiceNow projects from end-to-end. You will ensure architectural integrity, on-time delivery, and cross-team alignment, while also serving as a trusted advisor to business stakeholders. Your responsibilities will include: - Own the delivery of multiple concurrent ServiceNow projects, ensuring scope, timelines, and quality metrics are consistently met. - Lead project planning, resource allocation, and risk management across diverse portfolios (ITSM, ITOM, CMDB, HRSD, and custom applications). - Coordinate cross-functional delivery teams, fostering collaboration between developers, architects, business analysts, and QA teams. - Implement and maintain program governance frameworks, ensuring alignment with enterprise delivery standards and methodologies. - Act as the primary escalation point for delivery issues, proactively resolving blockers and optimizing resource utilization. You will also be responsible for defining and owning end-to-end technical architecture for all ServiceNow initiatives under management. This includes: - Translating business requirements into scalable, performant, and secure solutions, with clear technical specifications and effort estimates. - Establishing and enforcing development standards, best practices, and code quality controls across all active projects. - Guiding technical design for integrations, workflows, and platform automation, ensuring enterprise scalability. In addition, your role will involve hands-on technical leadership, stakeholder engagement & strategy, and continuous platform & delivery optimization. You should have the following qualifications and skills: - 14-17 years of IT experience, with 10+ years in enterprise platform delivery and 8+ years on ServiceNow. - Proven track record of leading multi-project delivery portfolios in enterprise environments. - Strong architectural expertise across multiple ServiceNow modules (ITSM, ITOM, HRSD, CSM, CMDB). - Hands-on expertise in scripting (JavaScript, Glide APIs), UI customization, Flow Designer, and IntegrationHub. - Experience in program governance, delivery risk management, and cross-team leadership. - Exposure to AI-enabled ServiceNow capabilities (Predictive Intelligence, Virtual Agent, Process Optimization). - Excellent leadership, stakeholder management, and communication skills. This job requires a combination of strategic leadership in multi-project ServiceNow program delivery and deep technical expertise in platform architecture and implementation.,