Delivery Lead Manager

As a Delivery Lead Manager at Accenture, you will be responsible for overseeing a team of Life and Pensions specialists to deliver high-quality services aligned with business objectives. Your role will involve driving client acquisition and retention strategies, managing client relationships, monitoring team performance, and fostering team development. You will collaborate across departments, stay updated on industry trends, ensure compliance, conduct audits, and communicate effectively with stakeholders. **Key Responsibilities:** - Lead and Manage a High-Performing Team: Oversee Life and Pensions specialists to deliver client-centric services. - Drive Client Acquisition and Retention: Develop strategies for attracting and retaining clients to foster business growth. - Client Relationship Management: Build trust-based relationships with clients for satisfaction and account growth. - Performance Monitoring and Team Development: Review team KPIs, identify improvement areas, and implement plans for growth. - People Development and Coaching: Provide coaching and training to empower team leads for service excellence. - Cross-Functional Collaboration: Work with internal departments to ensure seamless execution of business strategies. - Industry Expertise and Compliance Oversight: Stay updated on industry trends and ensure compliance with regulations. - Account Governance and Audits: Review client portfolios, maintain service standards, and prepare for audits. - Reporting and Stakeholder Communication: Present performance reports to senior leadership covering team productivity and client satisfaction. **Qualifications:** - Bachelor's degree in business administration, operations management, or related field - 15+ years of experience in Life and Pensions Services with team management experience - Strong leadership, communication, analytical, and problem-solving skills - Proficiency in relevant software and tools - Excellent organizational skills and ability to work independently or in a team In this role, your extensive experience in account leadership within the UK Life, Pensions, and Investments domain will be invaluable. Your expertise in managing large-scale operations, driving strategic transformation, and ensuring operational excellence will contribute to the success of our clients. Your ability to lead high-performing teams, foster client relationships, and drive continuous improvement will be key to delivering exceptional value.,