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Delivery Lead For SaaS Accounts - ERP

6 - 10 years

12 - 17 Lacs

Bengaluru

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Operations management ERP Team management Customer satisfaction Support services Account management System Analyst oracle support Operations Productivity improvement

Work Mode

Work from Office

Job Type

Full Time

Job Description

We expect candidate to have: Experience of 20 plus in Oracle products like Fusion/Ebiz/PSFT1. Strong Financials business processes knowledge and concepts.2. Implementation/Support experience in Fusion or Oracle Ebiz Finance or PSFT ERP3. Ability to relate the product functionality to business processes, and thus offer advices to customers on how to meet their various business scenarios using Oracle Cloud Financials.4. Strong problem-solving skills.5. Strong Customer interactions and service orientation so you can understand customer s critical situations and accordingly provide the response, 6. Strong operations management and innovation orientation 7.Escalation management.8. Should be ready to work in day or evening India time.9. Develop and implement strategy for the region.10. Exhibit leadership role. 11. Managing team size of 25 plus Career Level - M3 Directly manages TAMs and/or System Analysts, etc. with operational focus on multiple accounts, products/solutions or a combination thereof. Personal objectives typically defined as a "roll-up" of all delivery resources reporting to the Delivery Leader. Understands own product/solutions portfolio extremely well and knows how to win relative to competition. Responsible for providing coaching, mentoring and helping team attain a high degree of customer satisfaction. Accountable for territory revenue and utilization, and for delivery of other identified departmental results through successful direction of Account Management and/or Technical delivery resources within the business unit. Ensure high levels of customer satisfaction by making certain that quality and productivity guidelines are delivered, executing quality/productivity improvement efforts and understanding strategies of the Oracle Support Services organization.

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