DC Engineer

Hexaware Technologies

4 - 5 years

1 - 4 Lacs

mumbai pune chennai

Posted:4 hours ago| Platform:

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Skills Required

network operations switching call support noc ccnp network protocols handle escalations operations vpn troubleshooting network troubleshooting gre cisco ccna communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Handle customer tickets (interrupt) and auto-generated tickets (incident)
Execute low to medium complexity projects and changes in Corp Network
Handle the business escalation process within SLOs
Handle escalations from Junior NOC (Tier I)
Follow the approved MoP for all troubleshooting and when executing any changes in the network
Provide primary on call support
Document incident report, postmortem and lessons learned
Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF Knowledge in Firewalling concepts Expert knowledge in IPv4 addressing subnetting
Experience with Enterprise and Service Provider network hardware platforms and architectures, Experience working with Service Provider Teams for faults with WAN Circuits
Credentials and Experience Industry standard certifications : Required CCNA / JNCIA, Preferred (CCNP,, JNCIP, JNCIS)
4-5 Years'' experience in Network Operations teams
Knowledge, Skills, Abilities: Good oral and written communication skills, ability to articulate network issues
Strong LAN WAN troubleshooting skills
Juniper Cisco hardware experience
Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, OSPF, BGP)
IPSec VPN GRE tunneling
Knowledge of network standards and practices
Experience in dealing with users
Strong knowledge of network troubleshooting tools, and monitoring platforms
Maintain a high sense of urgency while staying cool under pressure
Team-oriented, quick learner and adaptable to changes

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