DC Engineer

L2 - Network administrator (Switch, Wireless LAN Controller, WAP, Firewall)

Network Monitoring

• Link Monitoring
• Traffic monitoring and analysis including port utilization on routers/switches/ other networking equipment
• Measure and monitors critical network parameters
• Monitoring of critical switch ports
• Configuring links on NOC for alerting & threshold monitoring
• Bandwidth Monitoring and optimization on the lease line
• Consolidates trend reports on a regular basis
• Networks (Data) Monitoring

Administration

• Equipment Configuration, software, hardware changes
• Vendor Management/ co-ordination
• Liaison with Telco for outage/ problem resolution
• Inventory Management
• Monitoring Trend data, Application Response time & Application distribution
• Support for any major Customer project on migration or upgrade of network infrastructure
• Analysis of WAN Circuits
• Recommend changes to circuits (increase/ decrease)
• Coordination for Lease (3rd Party Vendor e.g., Spectrum) Line procurement and commissioning.

• Monitor Backup Network to keep business up and running
• Device Summary: CPU, Memory Utilization, Free Memory, Buffer, Failure
• Critical Port Management
• Fault Monitoring
• Scalable, high performance SNMP event collection, filtering, and correlation engine
• Track hardware and software faults
• Automatically details inventory down to the port level
• Maintain the properties of ports, modules, devices, VLANs
• PING, SNMP traps and syslog to identify failures on the network
• Identify port failures and the affected users and devices
• Managing internet access service
• Device Hardware Maintenance and change
• Device Management
• Link Management
• SLA Management
• Identify potential point of failures and critical segments
• Review of Routing Policies
• Study data link redundancy and backup plan
• Study of Traffic Pattern and determination of local traffic
• Identification, isolation and rectification of response time problems

• Protocol Analysis, monitoring and fine tuning
• Proactive fault detection and management
• Prioritize network events based on their impact on business
• Identify degradation or performance overload prior to failure to enable proactive management
• Logistics movement of spares to various locations.
• Study of network infrastructure, backup strategy
• LAN, WAN Network Performance Management
• In-depth analysis and performance rating of each component of the network
• Recommendations on Network Design Optimization
• Review and testing of backup devices
• IP address design and implementation
• IP address schema review and management
• Review and implementation of spanning tree to build redundancy in network
• Review of routing policies for efficient use of network resources (Reviewed by L2/L3 implemented by L3)
• Recommending Upgrades and Technology enhancements
• Overall supervision of Team
• Keeping track of SLAs and Analyzing root cause if found Degradation
• Cable Patching: Fiber & Copper. Scope is limited to Data Centre premises only i.e., Switch to Patch Panel only.
• To upgrade router IOS

Hardware Support

• Repair replacement process of the various principals (OS Upgrade, Bug Fixes and Software patches wherever applicable for different Network Devices. RMA and Replacement procedures for various vendors.)

Process Compliance

• Execute appropriate change control processes
• For all work requests & trouble tickets perform appropriate & timely updates in TT, including escalations
• Trouble ticket generation and tracking through resolution
• Intelligent tagging of events based on severity
• Problem prioritization based on business impact
• Creating L1 SOP as defined by Customer
• Track severity of problems: moderate, and severe

Reporting

• Electronically capture all configurations, archive, restore if required
• Configuration Backup
• Threshold violation alerts through mail, pager and SMS
• Event Handling
• Failure analysis of the product
• To generate historical performance report
• Enabling OEM Support
• Engaging OEM for escalations or support needs
• Establishing new policies & processes inconsensus with Customer.