6 Handle Escalations Jobs

The company VIS has experienced exponential growth over the past 10 years, increasing from 25 employees in 2011 to over 600 employees. One of the main reasons why employees at VIS love working here is because the company prioritizes the well-being and satisfaction of its employees. VIS strongly believes that its employees are valuable assets and goes above and beyond to create a healthy and growth-oriented work environment. If you possess the right caliber, creativity, and passion for your work, VIS welcomes you to join their team. Individuals who are dedicated and skilled are encouraged to apply for opportunities at VIS by sending their updated resume to careers@visnet.in. Location: - Bangalore - Hyderabad Skills Required: - Proficiency in working with Avaya Products such as CM, SM, SMGR, AES, IPO - Ability to work in a 24/7 environment - Capable of handling escalations effectively Job Code: - Sr. Engineer Tech Support-Bangalore - PBL1305|2021 Experience Required: - Minimum of 3 years of relevant experience Qualification: - BE/B. Tech/Diploma If you meet the qualifications and are seeking a challenging and rewarding role in a dynamic and supportive work environment, consider applying to join the VIS team.,

As a Senior Operations Manager at our organization, your key responsibilities will include: - Ensuring the achievement of revenue targets by effectively managing operations standards and standard operating procedures. - Overseeing staff management by focusing on performance and efficiency, including tasks such as task allocation, scheduling, and addressing any issues that may arise. - Leading the launch and setup of new centers, including coordinating project management activities for a seamless setup process. - Conducting remote checks on center performance based on key performance indicators and operational metrics. - Verifying adherence to standard operating procedures and handling any escalations or emergencies that may occur. - Supervising the hiring process and overseeing the recruitment of new staff members. - Tracking and reporting on various metrics to assess operational performance and identify areas for improvement. To excel in this role, you should have 2-5 years of experience in relevant industries such as retail, telecom, or warehousing. Familiarity with tools and systems such as Excel, Google Sheets, and CRMs will be beneficial for effectively carrying out your responsibilities. For more information about our organization, please visit: - https://techxr.co/ - https://durlabhdarshan.com/ - https://www.instagram.com/durlabhdarshanvr/,

We are seeking a highly organized and detail-oriented Operation Executive to manage a variety of daily, weekly, and monthly operational tasks. You will be responsible for creating MIS and PPT reports, handling client profiling and documentation, and coordinating with multiple teams to resolve operational issues. This role requires strong Excel skills and the ability to handle urgent tasks and escalations from management. Roles & Responsibilities: Prepare daily, weekly, and monthly MIS and PPT reports . Handle client profiling, configurations, and relative documentation . Clean up ticket-level pendencies for multiple projects. Provide operational support and coordination with the development, care, and implementation teams. Handle escalations and urgent tasks from management and other teams. Take care of client bugs and assign tickets to the appropriate development or care team. Prioritize work and conduct proper analysis to ensure smooth operations. Skills Required: Strong proficiency in Excel . Experience in preparing MIS and PPT reports. Ability to handle a number of issues and take care of accounts. Knowledge of client profiling, configurations, and documentation. Strong organizational skills to manage ticket pendencies and a release note. Good business-level communication skills to coordinate with various teams and handle escalations. QUALIFICATION: Bachelor's degree in a relevant field or equivalent practical experience.

We are seeking a highly organized and detail-oriented Operation Executive to manage a variety of daily, weekly, and monthly operational tasks. You will be responsible for creating MIS and PPT reports, handling client profiling and documentation, and coordinating with multiple teams to resolve operational issues. This role requires strong Excel skills and the ability to handle urgent tasks and escalations from management. Roles & Responsibilities: Prepare daily, weekly, and monthly MIS and PPT reports . Handle client profiling, configurations, and relative documentation . Clean up ticket-level pendencies for multiple projects. Provide operational support and coordination with the development, care, and implementation teams. Handle escalations and urgent tasks from management and other teams. Take care of client bugs and assign tickets to the appropriate development or care team. Prioritize work and conduct proper analysis to ensure smooth operations. Skills Required: Strong proficiency in Excel . Experience in preparing MIS and PPT reports. Ability to handle a number of issues and take care of accounts. Knowledge of client profiling, configurations, and documentation. Strong organizational skills to manage ticket pendencies and a release note. Good business-level communication skills to coordinate with various teams and handle escalations. QUALIFICATION: Bachelor's degree in a relevant field or equivalent practical experience.

Responsibilities: * Oversee hotel operations & guest experience * Ensure financial performance & profitability * Manage staff performance & development * Collaborate with departments on strategic planning

JOB SUMMARY: We are looking for an experienced Team Leader with at least 2 years of experience in team handling within the BPO sector. The ideal candidate will be responsible for managing and leading a team to achieve high performance, maintain customer satisfaction, and contribute to continuous process improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise Daily Operations: Oversee and ensure the smooth running of day-to-day operations, ensuring adherence to schedules and standard operating procedures. Coaching and Training: Provide ongoing coaching, training, and support to team members to enhance their performance, product knowledge, and customer handling skills. Performance Management: Monitor and evaluate team performance against KPIs, set individual and team targets, and conduct performance reviews. Handle Escalations: Manage and resolve complex customer issues or escalations in a timely and professional manner. Motivation and Engagement: Foster a positive, motivating environment that promotes teamwork, high morale, and productivity among team members. Reporting and Analysis: Prepare and present reports on team performance, KPIs, and customer feedback; analyze trends and suggest improvements. Scheduling and Resource Allocation: Efficiently manage agent schedules, ensuring adequate coverage during peak times and maintaining optimal productivity. Quality Assurance: Monitor calls and ensure adherence to quality standards, provide feedback to agents, and ensure customer satisfaction is consistently met. Process Improvement: Identify areas for process enhancement and implement changes to improve team efficiency and service quality. Communication: Maintain clear and consistent communication between team members and management, ensuring goals and expectations are effectively communicated.