7 Handle Escalations Jobs

What you ll do: Oversee day-to-day operations of the customer support department, ensuring timely resolution of customer requests. Handle escalations and manage key accounts, acting as the primary point of contact for critical issues. Lead hiring, training, and upskilling efforts to maintain a high-performing support team. Conduct performance reviews, identify top talent, and create succession plans. Implement and refine support processes to improve customer satisfaction. Keep the team informed of product updates, procedural changes, and emerging trends. Collaborate closely with Subject Matter Experts (SMEs) to upskill the team in both technical and soft skills. Analyze support metrics, prep...

The company VIS has experienced exponential growth over the past 10 years, increasing from 25 employees in 2011 to over 600 employees. One of the main reasons why employees at VIS love working here is because the company prioritizes the well-being and satisfaction of its employees. VIS strongly believes that its employees are valuable assets and goes above and beyond to create a healthy and growth-oriented work environment. If you possess the right caliber, creativity, and passion for your work, VIS welcomes you to join their team. Individuals who are dedicated and skilled are encouraged to apply for opportunities at VIS by sending their updated resume to careers@visnet.in. Location: - Banga...

As a Senior Operations Manager at our organization, your key responsibilities will include: - Ensuring the achievement of revenue targets by effectively managing operations standards and standard operating procedures. - Overseeing staff management by focusing on performance and efficiency, including tasks such as task allocation, scheduling, and addressing any issues that may arise. - Leading the launch and setup of new centers, including coordinating project management activities for a seamless setup process. - Conducting remote checks on center performance based on key performance indicators and operational metrics. - Verifying adherence to standard operating procedures and handling any es...

We are seeking a highly organized and detail-oriented Operation Executive to manage a variety of daily, weekly, and monthly operational tasks. You will be responsible for creating MIS and PPT reports, handling client profiling and documentation, and coordinating with multiple teams to resolve operational issues. This role requires strong Excel skills and the ability to handle urgent tasks and escalations from management. Roles & Responsibilities: Prepare daily, weekly, and monthly MIS and PPT reports . Handle client profiling, configurations, and relative documentation . Clean up ticket-level pendencies for multiple projects. Provide operational support and coordination with the development,...

We are seeking a highly organized and detail-oriented Operation Executive to manage a variety of daily, weekly, and monthly operational tasks. You will be responsible for creating MIS and PPT reports, handling client profiling and documentation, and coordinating with multiple teams to resolve operational issues. This role requires strong Excel skills and the ability to handle urgent tasks and escalations from management. Roles & Responsibilities: Prepare daily, weekly, and monthly MIS and PPT reports . Handle client profiling, configurations, and relative documentation . Clean up ticket-level pendencies for multiple projects. Provide operational support and coordination with the development,...

Responsibilities: * Oversee hotel operations & guest experience * Ensure financial performance & profitability * Manage staff performance & development * Collaborate with departments on strategic planning

JOB SUMMARY: We are looking for an experienced Team Leader with at least 2 years of experience in team handling within the BPO sector. The ideal candidate will be responsible for managing and leading a team to achieve high performance, maintain customer satisfaction, and contribute to continuous process improvement. ESSENTIAL DUTIES AND RESPONSIBILITIES: Supervise Daily Operations: Oversee and ensure the smooth running of day-to-day operations, ensuring adherence to schedules and standard operating procedures. Coaching and Training: Provide ongoing coaching, training, and support to team members to enhance their performance, product knowledge, and customer handling skills. Performance Manage...