We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

About the Role We’re looking for a mid-level React engineer who can translate product ideas into elegant, performant web experiences. You’ll own end-to-end feature development—from wireframes to pixel-perfect, tested code—while collaborating closely with product, design, and backend teams. Key Responsibilities Build, test, and ship reusable React components using hooks, Context API, and modern state-management libraries (Redux / Zustand ). Integrate REST / GraphQL APIs; handle real-time data with WebSockets or SSE where needed. Optimize for performance (lazy loading, code-splitting, memoization) and accessibility (WCAG, ARIA). Write unit and integration tests (Jest, React Testing Library) and participate in code reviews. Implement responsive, mobile-first UIs with CSS-in-JS, Tailwind, or styled-components. Collaborate with designers to refine user flows and deliver pixel-perfect front-end. Contribute to CI/CD pipelines and maintain automated build processes. Stay current with front-end best practices and propose continuous UI/UX improvements. Our ideal team mate: You thrive on constant change and see ambiguity as an opportunity to innovate. Rapid iteration cycles energize you rather than overwhelm you. Prioritizing tasks in the face of competing deadlines comes naturally to you. You are comfortable wearing multiple hats and shifting between them seamlessly. Resource constraints motivate your creativity and problem-solving skills. You communicate early and often to keep cross-functional teammates aligned. Learning new technologies quickly is part of your professional DNA. You balance speed with quality, knowing when to ship and when to polish. Feedback loops, whether from users or colleagues, guide your continuous improvement. High-pressure launch moments bring out your calm, focused mindset. You celebrate wins loudly and treat failures as data points for the next sprint. Must-Have Skills 2–5 years of professional front-end development, with at least 2 years focused on React. Proficiency in TypeScript and modern JavaScript (ES2020+). Solid grasp of HTML5, CSS3, cross-browser compatibility, and responsive design principles. Experience consuming REST/GraphQL services and handling authentication flows (JWT/OAuth). Familiarity with Git workflows and agile development (Scrum or Kanban). Nice-to-Have Experience with Next.js, React Native, or micro-frontend architecture. Knowledge of UI/UX design tools (Figma, Storybook) and design systems. Exposure to analytics/monitoring tools (Sentry, Datadog) and performance profiling. Understanding of SEO fundamentals and server-side rendering. What We Offer Competitive salary + performance bonus. Flexible work schedule Attractive ESOP Last but not the least, work in cutting edge Agentic AI Technology. Show more Show less

Job Title: Network Lead Engineer Location: Hyderabad Experience: 7–9 years Company: SprintPark About SprintPark At SprintPark, we design and deliver cutting-edge network infrastructure solutions tailored for modern tech startups. From routing and switching to high-availability architectures and cloud-connected security, we build networks that scale fast, stay secure, and never slow innovation. Job Summary We’re seeking a Network Lead Engineer with 7–9 years of hands-on experience in high-growth environments. This role is ideal for a proactive, solutions-driven engineer who thrives in startup culture—comfortable balancing speed, scale, and security. You’ll lead the design and implementation of scalable network systems across hybrid and cloud-native environments, working closely with DevOps, product, and engineering teams to ensure seamless connectivity and top-tier security from day one. What You’ll Do Network Architecture & Design Design and deploy scalable Layer 2/3 networks to support rapidly growing engineering and product needs. Implement high-availability and redundant network topologies to minimize downtime. Architect multi-site and cloud-connected environments (AWS/GCP/Azure). Infrastructure Deployment & Support Lead configuration and day-to-day management of routing (BGP, OSPF, EIGRP) and switching infrastructure. Provide Tier 3+ support and root cause analysis for critical network incidents. Automate routine configurations and monitoring tasks where possible (e.g., using Python, Ansible). Security & Firewall Operations Manage next-gen firewalls (e.g., Palo Alto, Fortinet) and cloud-based security solutions. Conduct security posture reviews, audits, and support pen testing initiatives. Collaborate with DevOps to enforce secure communication across services and environments. Load Balancing & Performance Configure and tune load balancers (e.g., F5, HAProxy, NGINX) to support real-time applications. Monitor traffic patterns and optimize performance to handle peak loads with minimal latency. Monitoring & Documentation Deploy and manage monitoring systems (e.g., Datadog, Prometheus, PRTG). Maintain updated network diagrams, asset inventories, and knowledge base documentation. Provide weekly or ad-hoc reporting for system health, trends, and performance. Leadership & Collaboration Mentor junior engineers and support hiring/network team growth as needed. Collaborate across Engineering, Product, and Security to align infrastructure with business goals. Lead planning and execution of network expansion, upgrades, and migrations. What You Bring 7–9 years of experience in enterprise or fast-scaling startup network environments. Deep understanding of core networking (TCP/IP, DNS, DHCP, VLANs, STP, QoS, VPNs). Strong expertise in Cisco, Juniper, Fortinet, or equivalent platforms. Hands-on experience with firewalls, load balancers, and cloud networking. Familiarity with automation tools and scripting (Ansible, Terraform, Python). Cloud networking experience a plus (VPC peering, transit gateways, hybrid cloud). Certifications such as CCNP, JNCIP, or equivalent are a strong plus. Comfortable working in fast-paced, evolving environments with limited structure. Why Join SprintPark Be part of building foundational infrastructure for innovative startups. Flexible, hybrid/remote-friendly environment. Collaborative, engineering-driven culture. Access to the latest tech stack, tools, and learning opportunities. Opportunities to lead and shape critical infrastructure decisions. Job Type: Fresher Pay: ₹478,835.88 - ₹1,522,373.51 per year Schedule: Day shift Work Location: In person

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Senior Quality Engineer Gurgaon, India; Hyderabad, India Information Technology 316147 Job Description About The Role: Grade Level (for internal use): 10 The Role: Senior Quality Engineer The Team Quality Engineering team works in partnership with other functions in Technology & the business to deliver quality products by providing software testing services and quality assurance, that continuously improve our customer’s ability to succeed. The team is independent in driving all decisions and is responsible for the architecture, design and quick turnaround in development of our products with high quality. The team is located globally. The Impact You will ensure the quality of our deliverable meets and exceeds the expectations of all stakeholders and evangelize the established quality standards and processes. Your challenge will be reducing the “the time to market” for products without compromising the quality, by leveraging technology and innovation. These products are directly associated to revenue growth and operations enablement. You strive to achieve personal objectives and contribute to the achievement of team objectives, by working on problems of varying scope where analysis of situations and/or data requires a review of a variety of factors. What’s in it for you Do you love working every single day testing enterprise-scale applications that serve a large customer base with growing demand and usage? Be the part of a successful team which works on delivering top priority projects which will directly contribute to Company’s strategy. You will use a wide range of technologies and have the opportunity to interact with different teams internally. You will also get a plenty of learning and skill-building opportunities with participation in innovation projects, training and knowledge sharing. You will have the opportunity to own and drive a project end to end and collaborate with developers, business analysts and product managers who are experts in their domain which can help you to build multiple skillsets. Responsibilities: Understand application architecture, system environments (ex: shared resources, components and services, CPU, memory, storage, network, etc.) to troubleshoot production performance issues. Ability to perform scalability & capacity planning. Work with multiple product teams to design, create, execute, and analyze performance tests; and recommend performance turning. Support remediating performance bottlenecks of application front-end and database layers. Drive industry best practices in methodologies and standards of performance engineering, quality and CI/CD process. Understand user behaviors and analytics models and experience in using Kibana and Google analytics Ensure optimally performing production applications by establishing application and transaction SLAs for performance, implementing proactive application monitoring, alarming and reporting, and ensuring adherence to and measurement against defined SLA. Analyzes, designs and develops performance specifications and scripts based on workflows. Ability to interpret Network/system diagram, results of performance tests and identify improvements. Leverage tools and frameworks to develop performance scripts with quality code to simplify testing scenarios Focus on building efficient solutions for Web, Services/APIs, Database, mobile performance testing requirements. Deliver projects in the performance testing space and ensure delivery efficiency. Define testing methodologies & implement tooling best practices for continuous improvement and efficiency Understand business scenarios in depth to define workload modelling for different scenarios Compliment architecture community by providing inputs & pursue implementation suggested for optimization Competency to manage testing for highly integrated system with multiple dependencies and moving parts. Active co-operation/collaboration with the teams at various geographic locations. Provide prompt response and support in resolving critical issues (along with the development team). May require after hours/weekend work for production implementations What we’re looking for: Proficient with software development lifecycle (SDLC) and Software Testing techniques in an Agile/Scrum framework. Bachelor's/PG degree in Computer Science, Information Systems or equivalent 6-9 years of experience in Performance testing/Engineering or development with good understanding of performance testing concepts Experience in performance testing tools like Microfocus Storm Runner/ LoadRunner/Performance Center, JMeter. Protocol : Web(HTTP/HTML) , Ajax Truclient, Citrix, .Net Programming Language : Java, C#, .Net, Python Working Experience in CI/CD for performance testing. Debugging tools: Dev Tools, Network Sniffer and Fiddler etc. Experience in monitoring, profiling and tuning tools e.g. CA Wily Introscope, AppDynamics, Dynatrace, Datadog, Splunk etc. Experience in Databases / SQLs (e.g. SQl Server, Cassandra, Elastic Search, Postgres, MongoDB) Experience in message brokers (e.g. Kafka) Good knowledge in Cloud computing platforms (AWS, Azure), Containers (Docker) Web/UI Javascript frameworks (e.g. AngularJS, NodeJS, ReactJS) Experience in gathering Non-Functional Requirements (NFR) & strategy to achieve NFR and developing test plans Experience in testing and optimizing high volume web and batch-based transactional enterprise applications. Experience testing with containers, cloud, virtualization, and configuration management. Demonstrate outstanding flexibility and leadership with communication of performance test result interpretation and explanation to both IT and Business Users. Strong communication skills and ability to produce clear, concise and detailed documentation Excellent problem solving, analytical and technical troubleshooting skills. Experience in refactoring test performance suites as necessary Experience working with SOAP and REST service and understanding of SOA architecture Preferred Qualifications: Bachelor's or higher degree in technology related field. About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. - Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf - IFTECH202.1 - Middle Professional Tier I (EEO Job Group) Job ID: 316147 Posted On: 2025-06-02 Location: Gurgaon, Haryana, India

Sr. Software Engineer (SDE-3) - DevOps Pluang Technologies India Private Limited, Gurgaon, Haryana, India Department Devops & Security Job posted on Jun 05, 2025 Employment type Full Time About us Pluang is Indonesia’s leading multi-asset investment platform, offering products such as Crypto, US stocks, mutual funds, and gold. At Pluang, we're on a mission to redefine the way people invest. As one of the fastest-growing fintech platforms in Indonesia, we empower users to achieve financial independence through a seamless, innovative, and secure investment experience.Explore more about us here! We’re looking for a passionate Sr. Software Engineer (SDE-3) – DevOps to build and scale robust infrastructure and deployment pipelines. You’ll solve complex system challenges, automate workflows, optimize performance, and ensure high availability across our services. This role requires close collaboration with engineering teams to drive reliability, security, and scalability in everything we build. What you’ll be doing broadly: Implement and maintain robust monitoring solutions using tools like Prometheus, Grafana, ELK, New Relic, etc. Configure alerting mechanisms to ensure proactive identification and resolution of potential issues. Creating and maintaining various Ansible playbooks for automation pieces. Ensure configuration and compliance with configuration management tools. Administer and troubleshoot Linux based systems. Troubleshoot problems across a wide array of services and functional areas. Oversee the monitoring and stability of applications hosted on EKS (Elastic Kubernetes Service). Work closely with development teams to optimize application performance. Prepare detailed reports on infrastructure resource usage. Identify means to optimize infrastructure utilization and reduce costs. Demonstrate expertise in managing and optimizing infrastructure on AWS, GCP, and Azure. Collaborate with cross-functional teams to ensure seamless integration with cloud services. Create documentation outlining the setup, configuration, and maintenance procedures for each monitoring tool. Develop and document incident response plans to address system outages or performance degradation promptly. Maintain an incident response playbook for reference during critical situations. Implement and document incident reporting procedures, including the creation of incident tickets, categorization, and prioritization. Lead incident management efforts, ensuring timely resolution and post-incident reviews for continuous improvement. What you need to be successful for the role: Hands-on experience on monitoring tools like Newrelic, Prometheus, Grafana, ELK or Datadog. (Preference is Newrelic) Hands on experience on Incident Management tools like Opsginie and PagerDuty. Install, customize, support and enhance system monitoring infrastructure. Integrate monitoring and incident management tools with the infrastructure. Support day to day operation of our monitoring functions. Sit with teams and design end to end monitoring of the APIs and relevant workloads that are critical. Hands-on experience with Cloud platforms such as AWS/GCP or private cloud environments. Strong experience in Container Technologies (Docker/ Kubernetes) and in containerizing applications. Monitoring concepts to be very strong, should have experience with ELK stack, Prometheus and Grafana. Strong knowledge of Linux (ubuntu, Centos and RHEL) System troubleshooting and problem solving across platform and application domains. Proficiency in any programming or scripting language such as Shell Script, Python or Ruby. Experience with infrastructure-as-code (e.g. Terraform) Experience with continuous integration, unit and integration testing Experience with RDBMS and NoSQL databases - PostgreSQL, MongoDB Lead incident response efforts, providing timely resolution of system outages and performance issues. Ability to work independently with minimal direction; self-starter/self-motivated Fintech experience - advantageous We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Want the inside scoop on our culture, the interview process, and the amazing team at Pluang? Click here to find out! Curious about what it's like to work with us? Get a glimpse of life at Pluang through the eyes of our team! Check out our Instagram!

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Overview PepsiCo eCommerce has an opportunity for a Cloud Infrastructure security or DevSecOps engineer focused on our applications running in Azure and AWS. You will be part of the DevOps and cloud infrastructure team that is responsible for Cloud security, infrastructure provisioning, maintaining existing platforms and provides our partner teams with guidance for building, maintain and optimizing integration and deployment pipelines as code for deploying our applications to run in AWS & Azure. This role offers many exciting challenges and opportunities, some of the major duties are: Work with engineering teams to develop and improve our CI / CD pipelines that enforce proper versioning and branching practices using technologies like Github, Github Actions, ArgoCD, Kubernetes, Docker and Terraform. Create, deploy & maintain Kubernetes based platforms for a variety of different workloads in AWS and Azure. Responsibilities Deploy infrastructure in Azure & AWS cloud using terraform and Infra-as-code best practices. Participate in development of Ci/CD workflows to launch application from build to deployment using modern devOps tools like Kubernetes, ArgoCD/Flux, terraform, helm. Ensure the highest possible uptime for our Kubernetes based developer productivity platforms. Partner with development teams to recommend best practices for application uptime and recommend best practices for cloud native infrastructure architecture. Collaborate in infra & application architecture discussions decision making that is part of continually improving and expanding these platforms. Automate everything. Focus on creating tools that make your life easy and benefit the entire org and business. Evaluate and support onboarding of 3rd party SaaS applications or work with teams to integrate new tools and services into existing apps. Create documentation, runbooks, disaster recovery plans and processes. Collaborate with application development teams to perform RCA. Implement and manage threat detection protocols, processes and systems. Conduct regular vulnerability assessments and ensure timely remediation of flagged incidents. Ensure compliance with internal security policies and external regulations like PCI. Lead the integration of security tools such as Wiz, Snyk, DataDog and others within the Pepsico infrastructure. Coordinate with PepsiCo's broader security teams to align Digital Commerce security practices with corporate standards. Provide security expertise and support to various teams within the organization. Advocate and enforce security best practices, such as RBAC and the principle of least privilege. Continuously review, improve and document security policies and procedures. Participate in on-call rotation to support our NOC and incident management teams. Qualifications 8+ years of IT Experience. 5+ year of Kubernetes, ideally running workloads in a production environment on AKS or EKS platforms. 4+ year of creating Ci/CD pipelines in any templatized format in Github, Gitlab or Azure ADO. 3+ year of Python, bash and any other OOP language. (Please be prepared for coding assessment in your language of choice.) 5+ years of experience deploying infrastructure to Azure platforms. 3+ year of experience with using terraform or writing terraform modules. 3+ year of experience with Git, Gitlab or GitHub. 2+ year experience as SRE or supporting micro services in containerized environment like Nomad, docker swarn or K8s. Kubernetes certifications like KCNA, KCSA, CKA, CKAD or CKS preferred Good understanding of software development lifecycle. Familiarity with: Site Reliability Engineering AWS, Azure, or similar cloud platforms Automated build process and tools Service Mesh like Istio, linkerd Monitoring tools like Datadog, Splunk etc. Able to administer and run basic SQL queries in Postgres, mySQL or any relational database. Current skills in following technologies: Kubernetes Terraform AWS or Azure (Azure Preferred). GitHub Actions or Gitlab workflow. Familiar with Agile processes and tools such as Jira; good to have experience being part of Agile teams, continuous integration, automated testing, and test-driven development BSc/MSc in computer science, software engineering or related field is a plus, alternatively completion of a devOps or Infrastructure training course or bootcamp is acceptable as well. Self-starter; bias for action and for quick iteration on ideas / concepts; strong interest in proving out ideas and technologies with rapid prototyping Ability to interact well across various engineering teams Team player; excellent listening skills; welcoming of ideas and new ways of looking at things; able to efficiently take part in brainstorming sessions Show more Show less

Full time | Work From Office This Position is Currently Open Department / Category: DEVELOPER Listed on Jun 04, 2025 Work Location: CHENNAI KOLKATA BANGALORE Job Descritpion of Couchbase Developer 6 to 8 Years Relevant Experience A highly experienced Couchbase specialist with 5+ years of managing enterprise-grade Couchbase clusters. Proven expertise in architecture design, performance tuning, backup and recovery, security, and automation in production environments. Key Responsibilities: Cluster Management: Design, deploy, configure, and manage Couchbase clusters across production, staging, and development environments. Manage multi-node, multi-region Couchbase deployments with high availability and disaster recovery capabilities. Performance Optimization: Optimize queries using N1QL and fine-tune performance with advanced indexing and data modeling. Monitor and troubleshoot system health using Couchbase UI, Prometheus, Grafana, and other observability tools. Backup and Recovery: Develop and maintain automated backup strategies using cbbackupmgr. Regularly test restore procedures to ensure data integrity and durability. Security & Compliance: Implement and manage role-based access controls, encryption, and auditing to ensure compliance with security standards. Automation & Scripting: Automate routine database operations using Ansible, shell scripts, and CI/CD pipelines. Integrate Couchbase management with DevOps tools and processes. Cross-Functional Collaboration: Work closely with DevOps, security, and application teams to ensure smooth integration, performance, and compliance. Participate in on-call rotations and incident management. Technical Skills: Must-Have: Couchbase architecture: Data, Query, Index, Full-Text Search, Eventing, Analytics services Couchbase XDCR, clustering, patching, and upgrades N1QL query optimization and JSON data modeling Couchbase monitoring and troubleshooting Linux/Unix systems administration and performance tuning Scripting: Shell, Ansible Backup/restore tools:cbbackupmgr,etc. Excellent communication skills Good-to-Have: Kubernetes and Couchbase Autonomous Operator Couchbase on AWS, Azure, or GCP Prometheus, Grafana, Datadog for observability DevOps tools for deployment automation Knowledge of other databases (MongoDB, PostgreSQL, Cassandra) ITIL framework familiarity Cloud Database Certifications (AWS, Azure, Google Cloud) Required Skills for Couchbase Developer Job Couchbase Ansible shell scripts Our Hiring Process Screening (HR Round) Technical Round 1 Technical Round 2 Final HR Round

Boomi & Workday Integration & Support 4+ years Remote (needed visit Bangalore/Hyd/Pune/mumbai ) Work Timing: 11:00 am to 8 PM Job Description: Experience Workday Finance is mandatory 5 - 7 Yrs Senior Integration Engineer with substantial experience in designing and managing integrations with Workday. The candidate should have expertise in building HCM workflows, integrating Workday with downstream applications, and managing data flows for HR, payroll, and talent systems. Proficiency in API development, EDI transactions, and Workday-related customizations is essential. Strong knowledge of integration platforms like Dell Boomi and monitoring tools such as Splunk and Datadog is highly preferred. Certification in integration platforms or Workday tools is a plus. Job Type: Contractual / Temporary Contract length: 6 months Pay: ₹70,000.00 - ₹80,000.00 per month Benefits: Work from home Schedule: Monday to Friday Morning shift UK shift US shift Application Question(s): Are you ready to visit (Bangalore/Hyd/Pune/mumbai ) ? Education: Bachelor's (Preferred) Experience: Boomi & Workday Integration & Support: 4 years (Preferred)

We are seeking a skilled and experienced AWS DevOps Engineer to help design, build, and maintain robust, scalable, and secure infrastructure in the cloud. You will be responsible for automating deployment pipelines, ensuring high availability, and enabling continuous integration and delivery of our applications and services on AWS. Key Responsibilities Design, deploy, and manage cloud infrastructure using AWS services (EC2, ECS, Lambda, RDS, S3, etc.) Automate infrastructure provisioning and configuration using tools like Terraform or AWS CloudFormation Develop and maintain CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or AWS CodePipeline Monitor and optimize system performance, scalability, and security Implement Infrastructure as Code (IaC) and Configuration Management Collaborate with software development, QA, and operations teams to ensure smooth deployments Set up and manage container orchestration platforms (e.g., ECS, EKS, or Kubernetes) Troubleshoot issues in cloud environments and perform root cause analysis Ensure compliance with security standards and best practices Maintain logging, monitoring, and alerting systems using CloudWatch, ELK Stack, Prometheus, etc. Qualifications Required: Bachelor's degree in Computer Science, Engineering, or related field 0 to 3+ years of experience in DevOps, Site Reliability Engineering, or System Administration Strong experience with AWS cloud services and architecture Hands-on experience with CI/CD tools and automation frameworks Proficiency with infrastructure-as-code tools (Terraform, CloudFormation) Experience with Docker and container orchestration (ECS, EKS, Kubernetes) Familiarity with Linux administration and scripting languages (Bash, Python) Good understanding of networking, security, and system monitoring Preferred: AWS Certified DevOps Engineer or other AWS certifications Experience with serverless architectures and microservices Knowledge of agile methodologies and DevSecOps practices Experience with logging/monitoring tools (e.g., ELK, Datadog, Prometheus, Grafana) Contact Person: Rakesh HR Contact Number: 9003745749 Experience: 0 to 3+ Years Location: Coimbatore Timings: 09.30 AM - 06.30 PM Job Types: Full-time, Permanent, Fresher Pay: ₹336,457.87 - ₹1,075,910.26 per year Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 9003745749

We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team. This role involves providing application support , troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance. The ideal candidate should have experience with Python/Shell scripting, Linux CLI, and ticketing tools , along with a foundational understanding of cloud infrastructure . This is an excellent opportunity for individuals looking to expand their technical expertise and grow within a fast-paced, technology-driven environment. Key Responsibilities: Application Support: Provide technical support and troubleshooting assistance for enterprise applications. Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs. Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency. Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues. Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary. Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP). Collaboration: Work with development and operations teams to resolve incidents and implement improvements. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs). Key Skills and Qualifications: 1–3 years of experience in technical/application support or a related field. Proficiency in Python/Shell scripting for automation and troubleshooting. Hands-on experience with Linux CLI for system diagnostics and issue resolution. Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory. Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications. Strong analytical and problem-solving skills with attention to detail. Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment. Excellent communication skills, with the ability to document and explain technical issues clearly. Preferred Skills (Nice-to-Have): Familiarity with CI/CD pipelines and DevOps practices. Experience with monitoring tools like Grafana, Prometheus, or Datadog. Exposure to SQL databases for querying and troubleshooting. Location(s): India Remote Show more Show less

Overview We are looking for a seasoned Associate Director of Site Reliability Engineering (SRE) to lead our AWS-focused SRE initiatives. In this role, you will be responsible for overseeing the reliability, scalability, and performance of critical applications and infrastructure hosted on AWS. You will lead a team of experienced SREs, drive strategic operational improvements, and ensure the seamless functioning of our cloud ecosystem to meet business and customer needs Responsibilities Leadership and Team Management: Lead and mentor a team of SRE professionals, fostering a culture of innovation, collaboration, and accountability. Develop and implement career development plans, provide coaching, and facilitate knowledge-sharing within the team. Operational Excellence: Drive the adoption of SRE principles, including SLAs, SLOs, and error budgets, to enhance system reliability and performance. Oversee incident management processes, ensuring timely resolution and comprehensive root cause analysis. Establish and monitor operational KPIs to measure and improve system availability and performance. Automation and Tooling: Champion the use of automation to reduce manual processes, improve efficiency, and enhance system reliability. Implement and optimize Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or CDK. AWS Infrastructure Management: Design, build, and maintain scalable and secure AWS-based infrastructure to support current and future workloads. Leverage AWS services such as EC2, RDS, Lambda, S3, CloudWatch, and others to enhance operational capabilities. Collaboration and Stakeholder Engagement: Partner with engineering, product, and DevOps teams to align SRE initiatives with business objectives. Act as a key liaison between the SRE team and executive stakeholders, communicating updates on reliability and risks. Risk and Security Management: Ensure compliance with security standards and best practices within AWS environments. Identify risks related to cloud infrastructure and implement strategies for mitigation. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Should have 15+ years of experience with 10+ years of experience in cloud-based infrastructure and operations, with at least 4 years in a leadership role. Deep expertise in AWS services, architecture, and tools, including hands-on experience with core AWS services (e.g., EC2, ECS, Lambda, S3, VPC, IAM). Proficiency in automation scripting (e.g., Python, Bash) and Infrastructure as Code (e.g., Terraform, CloudFormation). Strong knowledge of monitoring and observability tools like CloudWatch, Prometheus, Grafana, or Datadog. Proven experience managing large-scale production environments, incident response, and operational scaling. Hands-on experience with CI/CD pipelines and DevOps methodologies. Preferred Qualifications AWS certifications, such as AWS Certified Solutions Architect (Professional) or AWS Certified DevOps Engineer. Experience with Kubernetes (EKS) and containerization technologies like Docker. Familiarity with FinOps principles for cost optimization in AWS environments. Strong analytical skills and a data-driven approach to decision-making. Exceptional communication, leadership, and stakeholder management abilities. Show more Show less

hackajob is collaborating with Zipcar to connect them with exceptional tech professionals for this role. Zipcar Inc. Title: Senior Backend Engineer Position Description Create world-class APIs for web, mobile, and external teams supporting over a million members. Work collaboratively with product designers, product managers and quality engineers to deliver innovative new solutions and applications for a market leader in the mobility space. Develop and release scalable, high performance applications. Strive for continuous improvement of the Zipcar member experience. Coach and mentor other engineers and provide technical leadership. Contribute to review and scope product requirements with Product Managers and UX designers. Collaborate with full stack and backend engineers in developing cross-functional products through feature development and integrations with other microservice components. Provide technical feedback to QA engineers for test cases creation and participate in test driven development. Required Experience/Skills Requires a Bachelor’s degree in Computer Science or a directly related field plus five years of experience in a Developer position working in an ecommerce environment. 5-8 years of Professional experience designing/writing/supporting highly available web services. 5+ years of experience writing Java applications. Experience with event driven architecture (1+ years) Must have experience analyzing complex data flows - batch or real time processing (3+ years) Worked on RabbitMQ or similar (3+ years) Experience with Postgres or similar ( 3+ years) Experience with NoSQL DBs - MongoDB and Cassandra/Datastax (1+ years) Strong experience with AWS and CI/CD environment. (3+ years) Experience writing and consuming webservices using Java/Springboot. Experience developing React/NodeJs Apps and Services is a plus. Understanding of distributed systems - performance bottlenecks, fault tolerance, and data consistency concerns. Experience in Kubernetes for containerized application management. Experience building mission critical systems, running 24x7. Desire to work within a team of engineers at all levels of experience. Familiarity with tools like DataDog, Grafana, or similar products to monitor web services. Good written and spoken communication skills. Show more Show less