Company: IT Services Organization Key Skills: DevOps, Terraform, Kubernetes. Roles and Responsibilities: Design, implement, and maintain CI/CD pipelines using Jenkins and Docker. Deploy, manage, and scale containerized applications using Kubernetes, Docker Swarm, or Nomad-Consul ( Nomad-Consul preferred ). Automate recurring tasks using scripting languages ( Python preferred ). Configure and support server-side technologies such as Nginx, HAProxy, and Apache. Use configuration management tools like Puppet, Ansible, or Terraform for infrastructure automation. Manage cloud infrastructure with a strong emphasis on AWS. Collaborate with development, QA, and operations teams to streamline deployment and delivery workflows. Experience Requirement : 4-10 years of hands-on experience in DevOps engineering roles with a strong focus on automation, deployment, and cloud infrastructure. Proven experience implementing and maintaining high-availability systems and auto-scaling architectures on AWS. Experience in managing Infrastructure as Code (IaC) using Terraform or CloudFormation. Demonstrated ability to optimize CI/CD pipelines to improve deployment speed, reliability, and traceability. Strong experience with monitoring and logging tools such as Prometheus, Grafana, ELK Stack, or Datadog. Experience troubleshooting networking, DNS, firewalls, and security issues in cloud and hybrid environments. Familiarity with GitOps practices and managing deployments using tools like ArgoCD or FluxCD. Practical experience with container security, image scanning, and vulnerability management. Exposure to disaster recovery planning, backup automation, and high-availability failover systems. Education: M.S., M.B.A., B.Tech M.Tech (Dual), B.E., B.Tech, M.Sc. Show more Show less

This role is for one of the Weekday's clients Min Experience: 1 years Location: Gurgaon JobType: full-time We're seeking a skilled Backend Engineer who is passionate about designing scalable APIs, deploying secure backend systems, and building robust DevOps pipelines. If you enjoy working with Django, cloud infrastructure, and fine-tuning application performance in production environments, this role is a great fit for you. Requirements Key Responsibilities Backend Development & API Engineering Design, develop, and maintain high-performance APIs using Django and Django Rest Framework (DRF). Collaborate with AI/ML teams to deploy Python-based deep learning models via RESTful APIs. Implement secure API access protocols such as JWT and OAuth. Manage and optimize SQL (PostgreSQL, MySQL) and NoSQL (DynamoDB) databases. DevOps & Infrastructure Deploy and manage backend services using AWS components like EC2, S3, Lambda, RDS, and API Gateway. Build and maintain CI/CD pipelines using GitHub Actions, Jenkins, or AWS CodePipeline. Containerize and orchestrate applications using Docker and Kubernetes. Use Infrastructure as Code tools such as Terraform or AWS CloudFormation to manage deployments. Performance Optimization & Monitoring Monitor system health and performance using tools like CloudWatch, Prometheus, and Grafana. Enhance system efficiency with caching solutions like Redis or Memcached and effective load balancing. Set up centralized logging and error tracking using tools like ELK Stack, Datadog, or Sentry. Maintain secure and reliable infrastructure with well-defined IAM roles, VPC setups, and access policies. Qualifications Strong programming skills in Python with experience using Django and DRF. Deep expertise in AWS services, DevOps practices, and CI/CD pipelines. Proven experience with SQL/NoSQL databases and data security best practices. Hands-on knowledge of containerization (Docker), orchestration (Kubernetes), and monitoring stacks. Bonus: Experience with deploying AI/ML models using tools like TorchServe or TensorFlow Serving. Technical Skills Core Technologies: Python, Django, DRF, REST APIs, JWT, OAuth Cloud & Infrastructure: AWS EC2, Lambda, S3, RDS, API Gateway, Terraform, CloudFormation CI/CD Tools: Jenkins, GitHub Actions, AWS CodePipeline Databases: PostgreSQL, MySQL, DynamoDB (NoSQL) Containerization & Monitoring: Docker, Kubernetes, Redis, Memcached, Prometheus, Grafana, CloudWatch, ELK Stack, Sentry, Datadog Show more Show less

AWS, Python/Go Department: Cloud Engineering / Software Development Remote location Employment Type: Full-time Reports To: Lead Cloud Architect or Engineering Manager Job Summary: We are seeking a highly skilled Senior Cloud Software Developer with deep expertise in Python or Go (Golang) and a solid track record of designing and implementing cloud-native applications using AWS. As a senior member of our cloud engineering team, you will be responsible for leading the development of scalable, secure, and high-performance SaaS applications based on microservices, serverless architecture, and RESTful APIs. Key Responsibilities: • Lead the design, development, and deployment of complex, cloud-native applications leveraging AWS services such as Lambda, API Gateway, DynamoDB, Step Functions, ECS/Fargate, and S3. • Design and implement microservices architecture, ensuring robust, scalable, and high-performance solutions. • Develop and maintain high-quality, RESTful APIs to enable internal and external service integrations. • Collaborate with cross-functional teams (Product, DevOps, Security, etc.) to ensure alignment on technical goals, architecture decisions, and best practices. • Drive the evolution of the SaaS platform by making key architectural decisions related to scalability, fault tolerance, and performance. • Champion serverless and microservices patterns, advocating for the adoption of cloud-native technologies. • Review and mentor junior developers, providing technical leadership and fostering a culture of knowledge sharing. • Lead the integration of CI/CD pipelines and automation practices (Terraform, CloudFormation) into the development lifecycle. • Ensure comprehensive logging, monitoring, and alerting mechanisms are in place to maintain application health and performance. • Contribute to architectural reviews, ensuring the development of robust, secure, and scalable solutions. Qualifications: Required: • 5+ years of professional software development experience, with at least 2 years in a senior or leadership role. • Advanced proficiency in Python or Golang with a focus on backend/cloud application development. • Extensive experience designing and implementing AWS cloud-native solutions, including serverless architectures and microservices. • Expertise in RESTful API design, development, and integration. • Hands-on experience with AWS services such as Lambda, DynamoDB, API Gateway, Step Functions, S3, and ECS/Fargate. • Proven track record working on SaaS products, managing multi-tenant architectures, and understanding their scalability needs. • Strong knowledge of Infrastructure as Code (IaC) tools, such as Terraform or AWS CloudFormation. • Solid understanding of containers (Docker) and orchestration tools (ECS, EKS, Kubernetes). • Strong knowledge of distributed systems, scalability, high availability, and performance optimization techniques. • Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Preferred: • AWS Certifications (e.g., AWS Certified Solutions Architect – Professional or Developer Associate). • Experience with automated testing frameworks, performance testing, and test-driven development (TDD). • Familiarity with observability and monitoring tools (e.g., CloudWatch, Datadog, Prometheus). • Experience in leading agile teams and implementing DevOps practices. Show more Show less

Overview PepsiCo eCommerce has an opportunity for a Cloud Infrastructure security or DevSecOps engineer focused on our applications running in Azure and AWS. You will be part of the DevOps and cloud infrastructure team that is responsible for Cloud security, infrastructure provisioning, maintaining existing platforms and provides our partner teams with guidance for building, maintain and optimizing integration and deployment pipelines as code for deploying our applications to run in AWS & Azure. This role offers many exciting challenges and opportunities, some of the major duties are: Work with engineering teams to develop and improve our CI / CD pipelines that enforce proper versioning and branching practices using technologies like Github, Github Actions, ArgoCD, Kubernetes, Docker and Terraform. Create, deploy & maintain Kubernetes based platforms for a variety of different workloads in AWS and Azure. Responsibilities Deploy infrastructure in Azure & AWS cloud using terraform and Infra-as-code best practices. Participate in development of Ci/CD workflows to launch application from build to deployment using modern devOps tools like Kubernetes, ArgoCD/Flux, terraform, helm. Ensure the highest possible uptime for our Kubernetes based developer productivity platforms. Partner with development teams to recommend best practices for application uptime and recommend best practices for cloud native infrastructure architecture. Collaborate in infra & application architecture discussions decision making that is part of continually improving and expanding these platforms. Automate everything. Focus on creating tools that make your life easy and benefit the entire org and business. Evaluate and support onboarding of 3rd party SaaS applications or work with teams to integrate new tools and services into existing apps. Create documentation, runbooks, disaster recovery plans and processes. Collaborate with application development teams to perform RCA. Implement and manage threat detection protocols, processes and systems. Conduct regular vulnerability assessments and ensure timely remediation of flagged incidents. Ensure compliance with internal security policies and external regulations like PCI. Lead the integration of security tools such as Wiz, Snyk, DataDog and others within the Pepsico infrastructure. Coordinate with PepsiCo's broader security teams to align Digital Commerce security practices with corporate standards. Provide security expertise and support to various teams within the organization. Advocate and enforce security best practices, such as RBAC and the principle of least privilege. Continuously review, improve and document security policies and procedures. Participate in on-call rotation to support our NOC and incident management teams. Qualifications 8+ years of IT Experience. 5+ year of Kubernetes, ideally running workloads in a production environment on AKS or EKS platforms. 4+ year of creating Ci/CD pipelines in any templatized format in Github, Gitlab or Azure ADO. 3+ year of Python, bash and any other OOP language. (Please be prepared for coding assessment in your language of choice.) 5+ years of experience deploying infrastructure to Azure platforms. 3+ year of experience with using terraform or writing terraform modules. 3+ year of experience with Git, Gitlab or GitHub. 2+ year experience as SRE or supporting micro services in containerized environment like Nomad, docker swarn or K8s. Kubernetes certifications like KCNA, KCSA, CKA, CKAD or CKS preferred Good understanding of software development lifecycle. Familiarity with: Site Reliability Engineering AWS, Azure, or similar cloud platforms Automated build process and tools Service Mesh like Istio, linkerd Monitoring tools like Datadog, Splunk etc. Able to administer and run basic SQL queries in Postgres, mySQL or any relational database. Current skills in following technologies: Kubernetes Terraform AWS or Azure (Azure Preferred). GitHub Actions or Gitlab workflow. Familiar with Agile processes and tools such as Jira; good to have experience being part of Agile teams, continuous integration, automated testing, and test-driven development BSc/MSc in computer science, software engineering or related field is a plus, alternatively completion of a devOps or Infrastructure training course or bootcamp is acceptable as well. Self-starter; bias for action and for quick iteration on ideas / concepts; strong interest in proving out ideas and technologies with rapid prototyping Ability to interact well across various engineering teams Team player; excellent listening skills; welcoming of ideas and new ways of looking at things; able to efficiently take part in brainstorming sessions

Overview Responsible for infrastructure engineering devops task for PepsiCo e-commerce. The person needs to also lead the 4 member capability in India Responsibilities Deploy infrastructure in Azure & AWS cloud using terraform and Infra-as-code best practices. Participate in development of Ci/CD workflows to launch application from build to deployment using modern devOps tools like Kubernetes, ArgoCD/Flux, terraform, helm. Ensure the highest possible uptime for our Kubernetes based developer productivity platforms. Partner with development teams to recommend best practices for application uptime and recommend best practices for cloud native infrastructure architecture. Collaborate in infra & application architecture discussions decision making that is part of continually improving and expanding these platforms. Automate everything. Focus on creating tools that make your life easy and benefit the entire org and business. Evaluate and support onboarding of 3rd party SaaS applications or work with teams to integrate new tools and services into existing apps. Create documentation, runbooks, disaster recovery plans and processes. Collaborate with application development teams to perform RCA. Implement and manage threat detection protocols, processes and systems. Conduct regular vulnerability assessments and ensure timely remediation of flagged incidents. Ensure compliance with internal security policies and external regulations like PCI. Lead the integration of security tools such as Wiz, Snyk, DataDog and others within the Pepsico infrastructure. Coordinate with PepsiCo's broader security teams to align Digital Commerce security practices with corporate standards. Provide security expertise and support to various teams within the organization. Advocate and enforce security best practices, such as RBAC and the principle of least privilege. Continuously review, improve and document security policies and procedures. Participate in on-call rotation to support our NOC and incident management teams. Qualifications BSc/MSc in computer science, software engineering or related field is a plus, alternatively completion of a devOps or Infrastructure training course or bootcamp is acceptable as well. 8+ year of Kubernetes, ideally running workloads in a production environment on AKS or EKS platforms. 4+ year of creating Ci/CD pipelines in any templatized format in Github, Gitlab or Azure ADO. 3+ year of Python, bash and any other OOP language. (Please be prepared for coding assessment in your language of choice.) 5+ years of experience deploying infrastructure to Azure platforms. 3+ year of experience with using terraform or writing terraform modules. 3+ year of experience with Git, Gitlab or GitHub. 2+ year experience as SRE or supporting micro services in containerized environment like Nomad, docker swarn or K8s. Kubernetes certifications like KCNA, KCSA, CKA, CKAD or CKS preferred Good understanding of software development lifecycle. Familiarity with: Site Reliability Engineering, AWS, Azure, or similar cloud platforms, Automated build process and tools ,Service Mesh like Istio, linkerd,,Monitoring tools like Datadog, Splunk etc. Able to administer and run basic SQL queries in Postgres, mySQL or any relational database. Current skills in following technologies: Kubernetes, Terraform, AWS or Azure (Azure Preferred). GitHub Actions or Gitlab workflow. Familiar with Agile processes and tools such as Jira; good to have experience being part of Agile teams, continuous integration, automated testing, and test-driven development

Job Title - Full Stack Developer Office Location - Office No: 403-405, Time Square, CG Road,Ellisbridge, Ahmedabad, Gujarat-380006. Duration & Type of Employment - Full Time Work Style - Hybrid In Office days - 3 days a week Relocation - Candidate must be willing to relocate to Ahmedabad GJ, with reasonable notice. Immediate Joiner preferable Requirements # Tech Stack Backend: Node.js, OAuth2.0, OpenID Connect, Frontend Collaboration: React / NextJS Programming Languages: TypeScript, JavaScript Infrastructure: GitLab CI/CD pipelines, Docker Documentation: OpenAPI Specification # Key Responsibilities Lead the design and development of scalable backend systems using Node.js and modern frameworks. Architect, define, and evolve RESTful APIs using OpenAPI specification and enforce standards across the team. Build reusable and accessible UI components integrated with a shared UI kit. Should know core concepts of the database management system. Guide the implementation of secure authentication & authorization flows (JWT, OAuth2, AD/SSO). Collaborate with frontend engineers, product managers, and designers to shape seamless end-user experiences. Set up, maintain, and optimize CI/CD pipelines using GitLab. Mentor junior developers and conduct code reviews , setting best practices in testing, security, and modularity. Monitor application performance, debug production issues, and lead reliability improvements. Contribute to technical documentation , architecture decisions, and roadmap planning. Take ownership of delivery timelines, scoping, and system health. # Requirements Bachelor’s or Master’s degree in Computer Science or related field. Minimum 3+ years of hands-on experience in full stack development. Strong expertise in Node.js , React/Next.js , TypeScript , and modern JS practices . Proven experience in API design, versioning, and integration, especially using OpenAPI/Swagger . Solid understanding of security, data protection, and access control principles. Demonstrated experience with Git , testing frameworks (e.g. Jest , Vitest ), and Agile methodologies. Experience with Dockerized environments and CI/CD integration via GitLab or similar tools. Familiarity with ADFS , SSO, or enterprise identity providers is a plus. # Bonus Skills Experience in designing and maintaining design systems or UI libraries . Exposure to cloud platforms (AWS, Azure, or GCP) or serverless frameworks. Experience with infrastructure as code (Terraform, Pulumi) or DevOps practices. Start-up or rapid-growth company experience. Working knowledge of observability tools (Grafana, Prometheus, or Datadog). #Educational & Experience Preferred Educational Background - Bachelors of Technology in Computer Science Alternative Acceptable Educational Background - BS/MS in Computer Science Minimum Experience Required - 3 years Benefits Hybrid Working Culture Amazing Perks & Medical Benefits 5 Days Working Mentorship programs & Certification Courses Flexible work arrangements Free drinks, fridge and snacks Competitive Salary & recognitions Show more Show less

What's the role? As a Backend Developer at Hilti, you will play a pivotal role in enhancing the company’s software offerings. You are expected to translate business requirements into technical applications, create and maintain intricate and innovative solutions, and ensure adherence to coding standards. Additionally, you will coach other software developers in a cross-functional environment and review their contributions Who is Hilti? Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers. What does the role involve? Actively participate in product feature and design discussions and help shape the future of Hilti SW solutions. High/Low Level Design – designing feature level solution, REST API Contract, Event Contracts as per pre-defined guidelines and specifications. Write high quality, maintainable production grade code with required parametrized automated tests, as per the defined Architecture and Designs. Collaborate actively with Hilti’s product owners and architects to translate jointly defined requirements into working software. Ownership & management of one or more microservices and associated Technical Delivery, maintaining a high bar on quality within the agreed timelines. Present solutions to both technical leadership and other software engineering teams. Perform code review and enforce coding standards. Establish libraries of reusable components for applications. Mentor developers in their day-to-day tasks and build their professional development. Hilti has been cited World’s Best Workplaces for . The accolades are given by Great Place to Work (GPTW), the worldwide industry leader in quantifying employee experience. What do we offer? Your responsibilities will be great and, with them, we’ll give you the freedom and autonomy to do whatever it takes to deliver outstanding results. We’ll offer you opportunities to move around the business – you will get global exposure, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after. We have a very thorough people review process which enables your career progression as soon as you’re ready for the next challenge. What you need is: Hands on experience in designing and developing server-side applications. Proficiency in Java 11+/Kotlin language, REST and GraphQL APIs. Strong experience of building APIs using Microservice architecture. Excellent knowledge of Relational & NO-SQL databases and ORM technologies (JPA2, Hibernate). Experience in Spring Boot and web applications development using at least one popular web framework (JSF, Wicket, GWT, Spring MVC). Experience of writing unit test(Junit/Mockito) and component test. Experience of working on cloud environment (Eg. AWS), familiarity with CI/CD practices, Docker and Kubernetes and monitoring tools (Eg. Grafana, Glowroot, DataDog). Knowledge of functional programming, design patterns, and software designing and architecture best practices. Bonus points for experience with Kafka. Requirements: Bachelor’s or Master’s Degree in Computer Science, Information Technology, or related field. Minimum seven years of professional experience, with at least four years as a backend developer Extensive experience in coaching and mentoring. Strong analytical, conceptual and problem-solving skills. Willingness to embrace change & new technologies. Team player with excellent communication skills in an agile, interdisciplinary, and international environment Strong communication skills with proficiency in English Show more Show less

Minimum of 2 years of experience as a Senior Productivity Engineering Manager Experience in one or more of the following languages: Java, Ruby, Python Expertise in developing high performance build pipelines Required Candidate profile Knowledge of such as Jenkins, Teamcity, Github Knowledge of log management systems such as Splunk, New Relic, Datadog Experience working with cloud technologies from Amazon or Azure

Key Responsibilities Build and maintain backend services in Python, writing clean, maintainable, and well-tested code. Develop and scale public APIs, ensuring high performance and reliability. Work with GraphQL services, contributing to schema design and implementation of queries, mutations, and resolvers. Collaborate cross-functionally with frontend, product, and DevOps teams to ship features end-to-end. Containerize services using Docker and support deployments within Kubernetes environments. Use GitHub Actions to manage CI/CD workflows, including test automation and deployment pipelines. Participate in code reviews, standups, and planning sessions as part of an agile development process. Take ownership of features and deliverables with guidance from senior engineers. Required Skills Python expertise: Strong grasp of idiomatic Python, async patterns, type annotations, unit testing, and modern libraries. API development: Experience building and scaling RESTful and/or GraphQL APIs in production. GraphQL proficiency: Familiarity with frameworks like Strawberry, Graphene, or similar. Containerization: Hands-on experience with Docker and container-based development workflows. GitHub Actions CI/CD: Working knowledge of GitHub Actions for automating tests and deployments. Team collaboration: Effective communicator with a proactive, self-directed work style. Preferred Qualifications Kubernetes: Experience deploying or troubleshooting applications in Kubernetes environments. AWS: Familiarity with AWS services such as ECS, EKS, S3, RDS, or Lambda. Healthcare: Background in the healthcare industry or building patient-facing applications. Monitoring and security: Familiarity with observability tools (e.g., Datadog, Prometheus) and secure coding practices Show more Show less

The Thomson Reuters Information Security and Risk Management (ISRM) organization is seeking a skilled and motivated Senior Security Engineer to join our growing Product Security & Security Engineering organization. This role is crucial in advancing our multi-cloud network security initiatives, with a focus on delivering automation for the efficient deployment and adoption of network & application security controls across our multi-cloud estate. The ideal candidate will have a strong background in cloud technologies and automation. About the Role: Design & implement automation to facilitate the deployment and adoption of cloud-native network security controls, such as Web Application Firewalls (WAF). Develop automated processes for log analysis, recommendations, and reporting to facilitate application team adoption of cloud-native WAF technologies. Collaborate across Product Security, Security Architecture, and Cloud Landing Zone teams to implement automation to continuously validate efficacy & coverage of security controls. Build, maintain, and optimize deployment pipelines for cloud infrastructure. About You: Bachelor’s degree preferred and/or 6+ years of relevant professional cloud security or cloud engineering experience. Strong scripting skills (e.g. Python, Bash) for developing automation tooling. Strong hands-on experience with AWS. Experience with Infrastructure as Code (IaC) technologies, such as Terraform. Excellent problem-solving skills and the ability to work collaboratively in a dynamic team environment. Strong oral and written communication skills to effectively communicate with technical and business stakeholders. Preferred Qualifications Experience with other Cloud Service Providers such as Azure, Google Cloud Platform (GCP), and/or Oracle Cloud Infrastructure (OCI) Experience with cloud-native native WAF solutions (e.g. AWS WAF) and analyzing their findings. Hands on experience with analyzing log data using observability tools such as Datadog or Splunk. Experience with CI/CD pipeline tools and practices. Familiarity with OWASP Top 10 vulnerabilities. #LI-HS1 What’s in it For You Hybrid Work Model We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected. Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance. Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future. Industry Competitive Benefits We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing. Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our valuesObsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together. Social Impact Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives. Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world. About Us Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news. We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound excitingJoin us and help shape the industries that move society forward. As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace. We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here. Learn more on how to protect yourself from fraudulent job postings here. More information about Thomson Reuters can be found on thomsonreuters.com.

Notice Period: (Immediate Joiner - Only) Duration: 6 Months (Possible Extension) Shift Timing: 11:30 AM 9:30 PM IST About the Role We are looking for a highly skilled and experienced DevOps / Site Reliability Engineer to join on a contract basis. The ideal candidate will be hands-on with Kubernetes (preferably GKE), Infrastructure as Code (Terraform/Helm), and cloud-based deployment pipelines. This role demands deep system understanding, proactive monitoring, and infrastructure optimization skills. Key Responsibilities: Design and implement resilient deployment strategies (Blue-Green, Canary, GitOps). Configure and maintain observability tools (logs, metrics, traces, alerts). Optimize backend service performance through code and infra reviews (Node.js, Django, Go, Java). Tune and troubleshoot GKE workloads, HPA configs, ingress setups, and node pools. Build and manage Terraform modules for infrastructure (VPC, CloudSQL, Pub/Sub, Secrets). Lead or participate in incident response and root cause analysis using logs, traces, and dashboards. Reduce configuration drift and standardize secrets, tagging, and infra consistency across environments. Collaborate with engineering teams to enhance CI/CD pipelines and rollout practices. Required Skills & Experience: 5-10 years in DevOps, SRE, Platform, or Backend Infrastructure roles. Strong coding/scripting skills and ability to review production-grade backend code. Hands-on experience with Kubernetes in production, preferably on GKE. Proficient in Terraform, Helm, GitHub Actions, and GitOps tools (ArgoCD or Flux). Deep knowledge of Cloud architecture (IAM, VPCs, Workload Identity, CloudSQL, Secret Management). Systems thinking understands failure domains, cascading issues, timeout limits, and recovery strategies. Strong communication and documentation skills capable of driving improvements through PRs and design reviews. Tech Stack & Tools Cloud & Orchestration: GKE, Kubernetes IaC & CI/CD: Terraform, Helm, GitHub Actions, ArgoCD/Flux Monitoring & Alerting: Datadog, PagerDuty Databases & Networking: CloudSQL, Cloudflare Security & Access Control: Secret Management, IAM Driving Results: A good single contributor and a good team player. Flexible attitude towards work, as per the needs. Proactively identify & communicate issues and risks. Other Personal Characteristics: Dynamic, engaging, self-reliant developer. Ability to deal with ambiguity. Manage a collaborative and analytical approach. Self-confident and humble. Open to continuous learning Intelligent, rigorous thinker who can operate successfully amongst bright people

Job Information Job Opening ID ZR_2392_JOB Date Opened 09/11/2024 Industry IT Services Job Type Work Experience 6-10 years Job Title Azure Devops Engineer City Bangalore South Province Karnataka Country India Postal Code 560066 Number of Positions 1 : - 5-7 years of applied experience - Experience with scripting languages, Python and Terraform - Experienced in Cloud technologies - Significant relevant experience in building application using container-orchestration systems like Kubernetes, and container engines like Docker - Experience with CI/CD pipelines, GIT and build tools - Experience in modern cloud monitoring and alerting tools (Cloud Watch, Data Dog, AppDynamics etc) - Knowledge on Networking and OS fundamentals - CI/CD delivery using code management, configuration management and automation tools such as GitHub, VSTS, Ansible, DSC, Puppet, Ambari, Chef, Salt, Jenkins, Maven, etc. - Delivery using modern methodologies specially Agile - Good team player Must have : - Azure DevOps Pipelines - Scripting (PowerShell or Python) - Kubernetes - ARM Templates/ Terraform - GitHub action - CI/CD - Azure Cloud - Good At cloud networking concept Nice to have : - Agile Methodology - Ansible - AZ400 Certified Preferred check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_1862_JOB Date Opened 13/04/2023 Industry Technology Job Type Work Experience 5-8 years Job Title DevOps Architect / Consultant City Pune Province Maharashtra Country India Postal Code 411038 Number of Positions 4 Design Containerized & cloud-native Micro services Architecture Plan & Deploy Modern Application Platforms & Cloud Native Platforms Good understanding of AGILE process & methodology Plan & Implement Solutions & best practices for Process Automation, Security, Alerting & Monitoring, and Availability solutions Should have good understanding of Infrastructure-as-code deployments Plan & design CI/CD pipelines across multiple environments Support and work alongside a cross-functional engineering team on the latest technologies Iterate on best practices to increase the quality & velocity of deployments Sustain and improve the process of knowledge sharing throughout the engineering team Keep updated on modern technologies & trends, and advocate the benefits Should possess good team management skills Ability to drive goals / milestones, while valuing & maintaining a strong attention to detail Excellent Judgement, Analytical & problem-solving skills Excellent in communication skills Experience maintaining and deploying highly-available, fault-tolerant systems at scale Practical experience with containerization and clustering (Kubernetes/OpenShift/Rancher/Tanzu/GKE/AKS/EKS etc) Version control system experience (e.g. Git, SVN) Experience implementing CI/CD (e.g. Jenkins, TravisCI) Experience with configuration management tools (e.g. Ansible, Chef) Experience with infrastructure-as-code (e.g. Terraform, Cloud formation) Expertise with AWS (e.g. IAM, EC2, VPC, ELB, ALB, Autoscaling, Lambda) Container Registry Solutions (Harbor, JFrog, Quay etc) Operational (e.g. HA/Backups) NoSQL experience (e.g. Cassandra, MongoDB, Redis) Good understanding on Kubernetes Networking & Security best practices Monitoring Tools like DataDog, or any other open source tool like Prometheus, Nagios Load Balancer Knowledge (AVI Networks, NGINX) Location: Pune / Mumbai [Work from Office] check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Information Job Opening ID ZR_1876_JOB Date Opened 14/04/2023 Industry Technology Job Type Work Experience 3-5 years Job Title Sr DevOps Engineer City Mumbai Province Maharashtra Country India Postal Code 400008 Number of Positions 10 Practical experience with containerization and clustering (Kubernetes/OpenShift/Rancher/Tanzu/GKE/AKS/EKS etc). Version control system experience (e.g. Git, SVN) Experience implementing CI/CD (e.g. Jenkins). Experience with configuration management tools (e.g. Ansible, Chef) . Container Registry Solutions (Harbor, JFrog, Quay etc) . Good understanding on Kubernetes Networking & Security best practices Monitoring Tools like DataDog, or any other open source tool like Prometheus, Nagios, ELK. Mandatory Skills: Hands on Exp on Kubernetes and Kubernete Networking. check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Job Title: Lead .Net Developer (Azure DevOps) Location: Remote, India (Overlap required between IST and PST Time Zones) Job Type: Full-time Experience Level: 8+ Years Start Date: Immediate/ASAP Job Overview: We are seeking a highly experienced and proactive Tech Lead to backfill a key .NET position on our team. The ideal candidate will be a strong technical leader, capable of driving design decisions, supporting developers, and ensuring sprint commitments are met without compromise. This role demands a mix of hands-on technical expertise and leadership ability, with a focus on delivering high-quality, scalable solutions in a fast-paced Agile environment. Key Responsibilities: Participate in requirements gathering and refinement discussions with stakeholders. Lead technical design sessions and architect robust, scalable solutions. Provide guidance and technical support to development teams within an Agile/Scrum framework. Ensure sprint deliverables are completed with quality, performance, and maintainability in mind. Proactively identify and resolve technical blockers and challenges. Uphold and enforce best practices in coding, architecture, and deployment. Collaborate with cross-functional teams and manage technical dependencies. Technical Skills & Experience Required: Proficiency in: .NET Framework, .NET Core MVC, JavaScript, jQuery SQL Server RESTful APIs DevOps & CI/CD Expertise: Experience with Azure DevOps tools for continuous integration and delivery pipelines. Cloud Experience: Strong experience building and deploying cloud-native solutions (Azure preferred). Monitoring Tools: Familiarity with tools like Datadog or equivalent for application and infrastructure monitoring. ITIL Knowledge: Solid understanding of ITIL processes. Hands-on experience in supporting mission-critical systems. Soft Skills: Strong leadership presence with the ability to lead discussions and drive consensus. Excellent verbal and written communication skills. Strong problem-solving and decision-making abilities. Show more Show less

Job Description This is a Vice President position within Platform Reliability Engineering and Management leveraging SRE Principles and Practices based out of Mumbai Location. This role is looking for a hands on multi skilled professional with strong technical competence to deliver critical services ensuring Jefferies operates a highly stable, reliable, and resilient front-to-back plant. Responsibilities: Be a part of hands on high performing global team and provide oversight in plant stability across applications supporting post trade processing (Operations). Navigate global technology department and wider organization to better understand problems and to help implement solutions. Handle incident triage and communication. Strong problem Management experience. Collaboration with other regional counterparts on technical and functional initiatives. Automate to drive efficiency. You will identify and create automation to eliminate manual day to day support activities; scope and create automation for deployment, management and visibility of our services. Implement best practices for building successful monitoring and alerting systems. Experience with Observability platforms like Datadog and open telemetry is desired. You will work closely with engineering/development teams to design, build, and maintain systems and help them decide on products to use, schema design and query tuning. Identify root causes of production issues using languages and protocols like Python, SQL, and FIX, and collaborating closely with support and engineering teams to create solutions. Installing, configuring, testing, deploying, and upgrading software on the ION trading platform Extensive troubleshooting abilities across the stack Qualifications Technical Skills: Bachelor's degree or equivalent, ideally in an area related to technology infrastructure (e.g., engineering, computer science, etc.) 6 plus years of support experience in Post trade processing for Fixed Income or Equities. Hands on experience with troubleshooting Application/Database/Data related issues. Strong organization skills with the ability to multitask and prioritize; ability to work under pressure. Experience in software development: automation-related experience desired. Scripting languages such as PowerShell, python or compiled languages such as C#, JAVA are most relevant, but others are acceptable. Extensive experience with Microsoft SQL server or any other DBMS including performance tuning. Deep understanding of operating system level concepts such as processes, memory allocation, and the network stack an understanding of how applications are affected by the above, and ability to debug same. Desired Skills: Hands on experience with a scripting language and strong understanding of databases Prior experience as a developer in a large-scale financial firm Experience with ION Trading software and trading protocols preferred. The candidate must be already doing a similar role About Us Jefferies Financial Group Inc. (‘‘Jefferies,’’ ‘‘we,’’ ‘‘us’’ or ‘‘our’’) is a U.S.-headquartered global full service, integrated investment banking and securities firm. Our largest subsidiary, Jefferies LLC, a U.S. broker-dealer, was founded in the U.S. in 1962 and our first international operating subsidiary, Jefferies International Limited, a U.K. broker-dealer, was established in the U.K. in 1986. Our strategy focuses on continuing to build out our investment banking effort, enhancing our capital markets businesses and further developing our Leucadia Asset Management alternative asset management platform. We offer deep sector expertise across a full range of products and services in investment banking, equities, fixed income, asset and wealth management in the Americas, Europe and the Middle East and Asia. At Jefferies, we believe that diversity fosters creativity, innovation and thought leadership through the infusion of new ideas and perspectives. We have made a commitment to building a culture that provides opportunities for all employees regardless of our differences and supports a workforce that is reflective of the communities where we work and live. As a result, we are able to pool our collective insights and intelligence to provide fresh and innovative thinking for our clients. Jefferies is an equal employment opportunity employer, and takes affirmative action to ensure that all qualified applicants will receive consideration for employment without regard to race, creed, color, national origin, ancestry, religion, gender, pregnancy, age, physical or mental disability, marital status, sexual orientation, gender identity or expression, veteran or military status, genetic information, reproductive health decisions, or any other factor protected by applicable law. We are committed to hiring the most qualified applicants and complying with all federal, state, and local equal employment opportunity laws. As part of this commitment, Jefferies will extend reasonable accommodations to individuals with disabilities, as required by applicable law. Show more Show less

Key Responsibilities: Develop and maintain automation scripts using Bash, Python, or Shell for provisioning, deployment, and monitoring tasks. Manage cloud infrastructure on AWS, Azure, or GCP, ensuring scalability, security, and performance. Implement and maintain orchestration tools like Kubernetes, Docker Swarm, or Ansible. Build and optimize CI/CD pipelines using Jenkins, GitLab CI, GitHub Actions, or equivalent. Monitor system performance and availability; troubleshoot infrastructure issues on Linux/UNIX servers. Work closely with Development and QA teams to streamline application deployment. Manage and respond to ticketing systems such as JIRA, ServiceNow, or Zendesk. Ensure system reliability, uptime, and recovery by implementing robust automation and backup strategies. Apply best practices in infrastructure security, secrets management, and access control. Qualifications & Experience: 1–3 years of hands-on experience in a DevOps role. Proficiency in scripting languages: Bash, Python, or Shell. Strong experience with Linux/UNIX system administration. Hands-on experience with at least one major cloud provider: AWS, Azure, or GCP. Proficiency in containerization and orchestration tools: Docker, Kubernetes, Helm. Experience building and maintaining CI/CD pipelines. Familiarity with configuration management tools such as Ansible, Puppet, or Chef. Exposure to ticketing platforms like JIRA or ServiceNow. Experience with infrastructure monitoring tools (e.g., Prometheus, Grafana, ELK stack, Datadog). If this sounds like you, please share your resume along with CTC details and notice period at pawan.shukla@dotpe.in to discuss further. Show more Show less

About HCL Software HCL Software is the software business division of HCLTech, fueling the Digital+ Economy by developing, sharing, and supporting solutions in five key areas: Business & Industry Applications AI and Intelligent Operations Total Experience Data & Analytics Cybersecurity These five solution areas represent massive opportunities for growth and enable total flexibility in deployment — efficiently managing data, applications, workloads, and infrastructure, leveraging our cloud options and the power of Gen AI. About HCL Commerce HCL Commerce is a powerful enterprise e-commerce platform enabling complex business models across B2C, B2B, B2B2C, D2C and Marketplace environments. Known for its enterprise-grade performance, HCL Commerce offers advanced features and AI capabilities to enhance online transactions and customer experiences. Key Responsibilities Design and implement full-stack features for the HCL Commerce platform using Java, Spring Boot, React.js/TypeScript. Build new PBCs as independent services that integrate into the larger HCL Commerce composable ecosystem. Develop UI components with React.js, MUI, and optionally Next.js for SSR (server-side rendering) use cases. Create and maintain RESTful APIs using OpenAPI standards to ensure interoperability and reusability. Work closely with commerce backend services, identity providers, and external systems. Follow TDD and BDD practices by writing unit tests and integration tests using frameworks like JUnit, Mockito and Playwright. Maintain and evolve database schemas using Liquibase in alignment with microservices and versioned deployments. Contribute to performance and scalability testing using JMeter or similar tools. Participate in building CI/CD pipelines using tools like Jenkins, GitHub Actions, or Azure DevOps. Support containerized deployment and orchestration using Docker and Kubernetes, aligned with our cloud strategy (Azure preferred). Collaborate with Product Management, Architects, and UX Designers to define and deliver features that align with our roadmap. Participate in code reviews, technical discussions, and Agile ceremonies to ensure timely and high-quality deliveries. Essential Skills & Experience 8+ years of experience in building scalable web applications, APIs and microservices. Deep proficiency in: Backend: Java 8+, Spring Boot, RESTful APIs. Frontend: TypeScript, React.js (preferred) or Angular. Familiarity with MUI and Next.js is a plus. Strong understanding of SQL (e.g., PostgreSQL, DB2, Oracle) databases. Experience working with Liquibase or similar tools for database schema versioning. Experience with HCL Commerce or similar enterprise e-commerce platforms is a major advantage. Familiarity with PBCs, Headless commerce, or Microservices-based architecture. Experience with Git, Agile development, and CI/CD pipelines. Cloud experience, especially with Azure is highly preferred. Preferred Skills Prior experience modernizing monolithic commerce applications to microservices. Hands-on with container orchestration (Kubernetes/OpenShift). Knowledge of monitoring and logging frameworks like Prometheus, ELK or Datadog. Experience with internationalization (i18n) and accessibility (a11y) is a plus. Soft Skills Strong analytical and problem-solving capabilities. Excellent communication and teamwork. Proactive and self-driven attitude in a fast-paced product environment. Education Bachelor’s or Master’s degree in computer science, Software Engineering or a related discipline. Why Join HCL Commerce? Work on a globally recognized commerce platform used by Fortune 500 enterprises. Be a part of a cutting-edge transformation to composable commerce. Opportunity to innovate and shape the future of cloud-native, API-first, headless commerce. Dynamic and inclusive work culture with a strong focus on career growth and innovation. Show more Show less

Key Responsibilities • Lead and evolve our cloud infrastructure and reliability engineering practices. • Build and improve internal tooling and automation using Golang or Python. • Manage and support Kafka clusters used for event-driven architectures and data pipelines. • Champion infrastructure-as-code using tools like Terraform, Helm, or Pulumi. • Own observability: implement and maintain logging, monitoring, and alerting systems. • Drive incident response processes, perform root cause analyses, and lead retrospectives. • Collaborate with cross-functional teams to align infrastructure with product and data engineering needs. • Mentor junior team members and drive a culture of reliability, automation, and performance. Requirements Must-Have: • 6+ years of experience in Infrastructure, SRE, or DevOps roles. • Proficiency in Python or Golang for automation and tool development. • Experience with Kafka in a production setting (operational knowledge, not expert level). • Hands-on experience with cloud platforms (AWS, GCP, or Azure). • Experience with CI/CD pipelines and deployment automation (GitHub Actions, Jenkins, etc.). • Strong background in Linux systems, containers, and orchestration with Kubernetes. • Familiarity with observability tools (Prometheus, Grafana, ELK, Datadog, etc.). Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less