1428 Datadog Jobs - Page 28

We are seeking a skilled and experienced AWS DevOps Engineer to help design, build, and maintain robust, scalable, and secure infrastructure in the cloud. You will be responsible for automating deployment pipelines, ensuring high availability, and enabling continuous integration and delivery of our applications and services on AWS. Key Responsibilities Design, deploy, and manage cloud infrastructure using AWS services (EC2, ECS, Lambda, RDS, S3, etc.) Automate infrastructure provisioning and configuration using tools like Terraform or AWS CloudFormation Develop and maintain CI/CD pipelines using tools such as Jenkins, GitLab CI, GitHub Actions, or AWS CodePipeline Monitor and optimize system performance, scalability, and security Implement Infrastructure as Code (IaC) and Configuration Management Collaborate with software development, QA, and operations teams to ensure smooth deployments Set up and manage container orchestration platforms (e.g., ECS, EKS, or Kubernetes) Troubleshoot issues in cloud environments and perform root cause analysis Ensure compliance with security standards and best practices Maintain logging, monitoring, and alerting systems using CloudWatch, ELK Stack, Prometheus, etc. Qualifications Required: Bachelor's degree in Computer Science, Engineering, or related field 0 to 3+ years of experience in DevOps, Site Reliability Engineering, or System Administration Strong experience with AWS cloud services and architecture Hands-on experience with CI/CD tools and automation frameworks Proficiency with infrastructure-as-code tools (Terraform, CloudFormation) Experience with Docker and container orchestration (ECS, EKS, Kubernetes) Familiarity with Linux administration and scripting languages (Bash, Python) Good understanding of networking, security, and system monitoring Preferred: AWS Certified DevOps Engineer or other AWS certifications Experience with serverless architectures and microservices Knowledge of agile methodologies and DevSecOps practices Experience with logging/monitoring tools (e.g., ELK, Datadog, Prometheus, Grafana) Contact Person: Rakesh HR Contact Number: 9003745749 Experience: 0 to 3+ Years Location: Coimbatore Timings: 09.30 AM - 06.30 PM Job Types: Full-time, Permanent, Fresher Pay: ₹336,457.87 - ₹1,075,910.26 per year Benefits: Health insurance Provident Fund Schedule: Day shift Morning shift Supplemental Pay: Performance bonus Yearly bonus Work Location: In person Speak with the employer +91 9003745749

We are seeking a proactive and detail-oriented Technical Support Analyst with 1–3 years of experience to join our team. This role involves providing application support , troubleshooting technical issues, and working closely with internal teams to ensure system stability and performance. The ideal candidate should have experience with Python/Shell scripting, Linux CLI, and ticketing tools , along with a foundational understanding of cloud infrastructure . This is an excellent opportunity for individuals looking to expand their technical expertise and grow within a fast-paced, technology-driven environment. Key Responsibilities: Application Support: Provide technical support and troubleshooting assistance for enterprise applications. Incident Management: Handle support tickets using a ticketing tool, ensuring timely resolution and adherence to SLAs. Scripting & Automation: Utilize Python/Shell scripting to automate repetitive tasks and enhance system efficiency. Linux Administration: Work with Linux CLI to diagnose and resolve system-level issues. Monitoring & Alerts: Monitor application and infrastructure performance, escalating issues when necessary. Cloud Understanding: Assist in troubleshooting application issues within cloud-based environments (AWS, Azure, or GCP). Collaboration: Work with development and operations teams to resolve incidents and implement improvements. Documentation: Maintain accurate records of troubleshooting steps, resolutions, and standard operating procedures (SOPs). Key Skills and Qualifications: 1–3 years of experience in technical/application support or a related field. Proficiency in Python/Shell scripting for automation and troubleshooting. Hands-on experience with Linux CLI for system diagnostics and issue resolution. Prior experience working with ticketing tools (e.g., Jira, ServiceNow, Zendesk) is mandatory. Basic understanding of cloud infrastructure (AWS, Azure, GCP) and its impact on applications. Strong analytical and problem-solving skills with attention to detail. Ability to multitask, prioritize incidents, and work efficiently in a fast-paced environment. Excellent communication skills, with the ability to document and explain technical issues clearly. Preferred Skills (Nice-to-Have): Familiarity with CI/CD pipelines and DevOps practices. Experience with monitoring tools like Grafana, Prometheus, or Datadog. Exposure to SQL databases for querying and troubleshooting. Location(s): India Remote Show more Show less

Overview We are looking for a seasoned Associate Director of Site Reliability Engineering (SRE) to lead our AWS-focused SRE initiatives. In this role, you will be responsible for overseeing the reliability, scalability, and performance of critical applications and infrastructure hosted on AWS. You will lead a team of experienced SREs, drive strategic operational improvements, and ensure the seamless functioning of our cloud ecosystem to meet business and customer needs Responsibilities Leadership and Team Management: Lead and mentor a team of SRE professionals, fostering a culture of innovation, collaboration, and accountability. Develop and implement career development plans, provide coaching, and facilitate knowledge-sharing within the team. Operational Excellence: Drive the adoption of SRE principles, including SLAs, SLOs, and error budgets, to enhance system reliability and performance. Oversee incident management processes, ensuring timely resolution and comprehensive root cause analysis. Establish and monitor operational KPIs to measure and improve system availability and performance. Automation and Tooling: Champion the use of automation to reduce manual processes, improve efficiency, and enhance system reliability. Implement and optimize Infrastructure as Code (IaC) using tools like Terraform, CloudFormation, or CDK. AWS Infrastructure Management: Design, build, and maintain scalable and secure AWS-based infrastructure to support current and future workloads. Leverage AWS services such as EC2, RDS, Lambda, S3, CloudWatch, and others to enhance operational capabilities. Collaboration and Stakeholder Engagement: Partner with engineering, product, and DevOps teams to align SRE initiatives with business objectives. Act as a key liaison between the SRE team and executive stakeholders, communicating updates on reliability and risks. Risk and Security Management: Ensure compliance with security standards and best practices within AWS environments. Identify risks related to cloud infrastructure and implement strategies for mitigation. Qualifications Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent experience). Should have 15+ years of experience with 10+ years of experience in cloud-based infrastructure and operations, with at least 4 years in a leadership role. Deep expertise in AWS services, architecture, and tools, including hands-on experience with core AWS services (e.g., EC2, ECS, Lambda, S3, VPC, IAM). Proficiency in automation scripting (e.g., Python, Bash) and Infrastructure as Code (e.g., Terraform, CloudFormation). Strong knowledge of monitoring and observability tools like CloudWatch, Prometheus, Grafana, or Datadog. Proven experience managing large-scale production environments, incident response, and operational scaling. Hands-on experience with CI/CD pipelines and DevOps methodologies. Preferred Qualifications AWS certifications, such as AWS Certified Solutions Architect (Professional) or AWS Certified DevOps Engineer. Experience with Kubernetes (EKS) and containerization technologies like Docker. Familiarity with FinOps principles for cost optimization in AWS environments. Strong analytical skills and a data-driven approach to decision-making. Exceptional communication, leadership, and stakeholder management abilities. Show more Show less

hackajob is collaborating with Zipcar to connect them with exceptional tech professionals for this role. Zipcar Inc. Title: Senior Backend Engineer Position Description Create world-class APIs for web, mobile, and external teams supporting over a million members. Work collaboratively with product designers, product managers and quality engineers to deliver innovative new solutions and applications for a market leader in the mobility space. Develop and release scalable, high performance applications. Strive for continuous improvement of the Zipcar member experience. Coach and mentor other engineers and provide technical leadership. Contribute to review and scope product requirements with Product Managers and UX designers. Collaborate with full stack and backend engineers in developing cross-functional products through feature development and integrations with other microservice components. Provide technical feedback to QA engineers for test cases creation and participate in test driven development. Required Experience/Skills Requires a Bachelor’s degree in Computer Science or a directly related field plus five years of experience in a Developer position working in an ecommerce environment. 5-8 years of Professional experience designing/writing/supporting highly available web services. 5+ years of experience writing Java applications. Experience with event driven architecture (1+ years) Must have experience analyzing complex data flows - batch or real time processing (3+ years) Worked on RabbitMQ or similar (3+ years) Experience with Postgres or similar ( 3+ years) Experience with NoSQL DBs - MongoDB and Cassandra/Datastax (1+ years) Strong experience with AWS and CI/CD environment. (3+ years) Experience writing and consuming webservices using Java/Springboot. Experience developing React/NodeJs Apps and Services is a plus. Understanding of distributed systems - performance bottlenecks, fault tolerance, and data consistency concerns. Experience in Kubernetes for containerized application management. Experience building mission critical systems, running 24x7. Desire to work within a team of engineers at all levels of experience. Familiarity with tools like DataDog, Grafana, or similar products to monitor web services. Good written and spoken communication skills. Show more Show less

The Team: We are looking for a highly self-motivated hands-on Platform engineer to lead our DevOps team focusing on our Infrastructure Estate and Devops engineering. The Impact: This is an excellent opportunity to join us as we transform and harmonize our infrastructure into a unified place while also developing your skills and furthering your career as we plan to power the markets of the future. Whats in it for you: This is the place to hone your existing Infrastructure, DevOps and leadership skills while having the chance to become exposed to fresh and divergent technologies. Responsibilities: Have a strong understanding of large-scale cloud computing solutions including setting up and configuring Container platform. Have experience working with Azure DevOps, Docker and Kubernetes or related cloud technologies. Have excellent communication and troubleshooting skills. Have ability to present solution of complex problems to technical and non-technical audience. Have passion to learn new technologies and grow with team. Setup, configure and monitor CI/CD Pipelines and Container platform; conduct routine maintenance work for smooth operation with guaranteed uptime. Onboard applications onto the Container platform as demands come. Support the Assist various DEV and QA teams during their development and testing following the guidelines provided. Work closely with other dev leads and manager in day-to-day operation activities. Conduct regular capacity analysis and POCs. Develop and maintain the platform automation tools using Terraform, dashboard and utilities (Java, .NET C#, shell scripting, python etc.). Experience with setting up Infrastructure via Infrastructure as Code Lead the team providing hands-on guidance and roadmap. What Were Looking For: Bachelors degree in computer science, Engineering or in equivalent discipline is required. 10+ years of relevant work experience managing platform and/or infrastructure. Professional level hands on experience in terraform, GIT, CI-CD, Docker and Containerization. Proficient with modern DevOps tools including GitLab and GitHub based CI/CD pipelines. Strong experience on application deployment and monitoring. Experience with logging framework and strategies. DataDog, Prometheus, Splunk, ELK or similar tools is preferable. Good hands-on experience with Linux/Unix and Windows OS. Hands on Experience in AWS Services (IAM, CloudWatch, S3, EC2, Lamda, SQS, SNS, Step Functions and others) Preferred Qualifications: Excellent communication (written & verbal) and collaboration skills. Excellent presentation skills to senior leadership. Detail-oriented and a great team player. Willing to work providing support coverage for extended hours and leading by example Willing to learn new technology and acquire new skills.

The Team: Service Management is a global team that provides specialized technical support across the suite of trade processing and workflow solutions that support all participants in the Data & Research group. The Service Management team works collaboratively, both internally and across our customer base, operating in a sharing and learning culture with a view to build continuous improvement in our processes. Impact: We are seeking an experienced Service Management professional with a minimum of 10 years' work experience to join the team in India. The role encompasses 2nd line technical application support & Cloud Infrastructure Management for our Issuer Solutions Platforms within the Data & Research group of Market Intelligence. This person will report directly to the Global Manager responsible for application support and will work closely with the global team contributing to the quality of our support. Key Management Responsibilities Partner with functional areas within Technology such as Architecture and Engineering, Business Systems and Service Delivery (1st and 2nd line) to ensure Global Technology provides efficient and effective IT services and support to our clients. Building a culture of collaboration, repeatable quality processes with cost efficiency, and dedication to improving quality of services delivered through strong working relationships with various stakeholders. Drive Major Incidents from fault logging to resolution and follow up Root Cause Analysis. Accountability for service reviews with business and other technology partners looking for area where services can be improved. Responsible for all aspects of the team's training, management, appraisals and all aspects of recruitment. Implement and enhance robust observability frameworks to monitor system health, performance metrics, and logging across multiple platforms, ensuring high availability and proactive issue detection. Manage disaster recovery strategies and incident response plans, conducting regular drills to ensure team readiness and system resilience. Provide mentorship and technical leadership to junior SREs and other engineering teams, sharing knowledge and promoting SRE best practices across the organization. Duties & accountabilities The candidate should handle all support requests; incident, problem and change management, and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and internal/external stakeholders. Provide second line client-facing technical support for issues escalated by first line support teams. Apply strong technical skills and good business knowledge together with investigative techniques and problem-solving skills to identify and resolve issues efficiently and in a timely manner. Work collaboratively with development team required for third line escalation. Coordinate with product and delivery teams to ensure the Service Management team is ready for new releases and engaged in early design of new enhancements. Work on initiatives and continuous improvement process around proactive application health monitoring, reporting, and technical support. Key Areas of The Teams Responsibilities Are Proactive monitoring and management of business critical 24x7 real-time. Where required to rectify issues in a timely fashion to restore application functionality. Ensure incidents are correctly processed, assessing business and technical impact and severity. Taking ownership of application incidents and ensuring that they are resolved, this includes retaining ownership of incidents that require 3rd Line or IT Change activity to resolve. Ensuring the communication to the business community remains active. Application responsibilities will cover Application Infrastructure, Data Fixes, User Queries, User Education and Incident Investigation. Monitoring of application events alerts, job schedules, capacity monitors and performance KPI's. Creation and ownership of change requests raised to address any of the above issues. Working with the Functional and Technical teams, to understand future application deliverables. Proactively share knowledge with the team and update the knowledge base with support documentation (Confluence). Work to provide services to agreed Service Level Targets and Operating Level Agreements. Education and hands on experience required. University Graduate of Computer Science or Engineering degree. 8-13 yrs of direct experience in Site Reliability Engineering or DevOps roles, experience implementing disaster recovery, high availability, and incident response in AWS or Azure or GCP. Minimum of 5 years of direct managerial experience, preferably of global teams across multiple time zones. Proficiency with cloud computing environments (AWS GCP/ Azure). Good understanding of Application Support processes Ideally familiar with monitoring tools such as Splunk, Cloudwatch, Dotcom and Monolith. Expertise in SQL Server/PostgreSQL: Proficiency in advanced SQL techniques, query optimization, and experience with complex database systems. Experience with advanced observability tools (e.g., Prometheus, Grafana, Splunk, DataDog) for monitoring, logging, and tracing. Experience in leading post-mortem analyses and implementing preventative measures to avoid recurrence of incidents. Excellent problem-solving skills and the capacity to lead effectively under pressure during incident response and outage management. Must understand operating systems most especially Windows and Linux. Good scripting experience (preferably including python) an advantage. Must be knowledgeable in programming languages, SDLC and experience in raising development bugs including priority assessment, high quality analysis, and detailed investigation. Understanding of agile methodology an advantage Ideally would have experience of working in the Finance Industry and/or experience of S&P Global product.

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

JOB DESCRIPTION: Role: DevOps/ Site Reliability Engineer* Location: Pune Experience: 7+ Years Duration: 6 Months (Possible Extension) Shift Timing: 11:30 AM – 9:30 PM IST *About the Role* We are looking for a highly skilled and experienced DevOps / Site Reliability Engineer to join on a contract basis. The ideal candidate will be hands-on with Kubernetes (preferably GKE), Infrastructure as Code (Terraform/Helm), and cloud-based deployment pipelines. This role demands deep system understanding, proactive monitoring, and infrastructure optimization skills. *Key Responsibilities* Design and implement resilient deployment strategies (Blue-Green, Canary, GitOps). Configure and maintain observability tools (logs, metrics, traces, alerts). Optimize backend service performance through code and infra reviews (Node.js, Django, Go, Java). Tune and troubleshoot GKE workloads, HPA configs, ingress setups, and node pools. Build and manage Terraform modules for infrastructure (VPC, CloudSQL, Pub/Sub, Secrets). Lead or participate in incident response and root cause analysis using logs, traces, and dashboards. Reduce configuration drift and standardize secrets, tagging, and infra consistency across environments. Collaborate with engineering teams to enhance CI/CD pipelines and rollout practices. *Required Skills & Experience* 5–10 years in DevOps, SRE, Platform, or Backend Infrastructure roles. Strong coding/scripting skills and ability to review production-grade backend code. Hands-on experience with Kubernetes in production, preferably on GKE. Proficient in Terraform, Helm, GitHub Actions, and GitOps tools (ArgoCD or Flux). Deep knowledge of Cloud architecture (IAM, VPCs, Workload Identity, CloudSQL, Secret Management). Systems thinking — understands failure domains, cascading issues, timeout limits, and recovery strategies. Strong communication and documentation skills — capable of driving improvements through PRs and design reviews. *Tech Stack & Tools* Cloud & Orchestration: GKE, Kubernetes IaC & CI/CD: Terraform, Helm, GitHub Actions, ArgoCD/Flux Monitoring & Alerting: Datadog, PagerDuty Databases & Networking: CloudSQL, Cloudflare Security & Access Control: Secret Management, IAM If interested, share your resume on aditya.dhumal@leanitcorp.com Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

We are the ACES Strategic team (Advanced Cloud Engineering & Supportability), a global engineering team in Azure CXP and we are focused on Strategic Azure Customers. We are customer-obsessed problem-solvers. We orchestrate and drive deep engagements in areas like Incident Management, Problem Management, Support, Resiliency, and empowering the customers. We represent the customer and amplify customer voice with Azure Engineering connecting to the quality vision for Azure. We innovate and find ways to scale our learning across our customer base. Diversity and inclusion are central to who we are, how we work, and what we enable our customers to achieve. We know that empowering our customers starts with empowering our team to show up authentically, work in ways that are best for them, and achieve their career goals. Every minute of every day, customers stake their entire business and reputation on the Microsoft Cloud. The Azure Customer Experience (CXP) team believes that when we meet our high standards for quality and reliability, our customers win. If we falter, our customers fail their end-customers. Our vision is to turn Microsoft Cloud customers into fans. Are you constantly customer-obsessed and passionate about solving complex technical problems? Do you take pride in enhancing customer experience through innovation? If the answer is Yes, then join us and surround yourself with people who are passionate about cloud computing and believe that extraordinary support is critical to customer success. As a customer focused Advanced Cloud Engineer, you are the primary engineering contact accountable for your customer’s support experience on Azure. You will drive resolution of critical and complex problems, support key customer projects on Azure and be the voice of the customer within Azure. In this role, you will work in partnership with Customer Success Account Managers, Cloud Solution Architects, Technical Support Engineers, and Azure engineering with our mission to turn Azure customers into fans with world-class engineering-led support experience. This role is flexible in that you can work up to 50% from home. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities Technically Oriented- With minimal oversight, track customer incidents, engage with strategic customers and partners to understand issues, contribute to troubleshooting through diagnostics, communicate progress and next steps to customers with a focus on reducing time taken to mitigate critical incidents. Use engineering and support tools, customer telemetry and/or direct customer input to detect and flag issues in the products or with the customer usage of the products. Help customers stay current with best practices by sharing content. Identify and leverage developmental opportunities across product areas and business processes (e.g., mentorships, shadowing, trainings) for professional growth and to develop technical skills to resolve customer issues. Customer Solution Lifecycle Management- With minimal guidance, serve as a connecting point between the product team and customers throughout the engagement life cycle, engage with customers to understand their business and availability needs, develop and offer proactive guidance on designing configurations and deploying solutions on Azure with support from subject matter experts. Handle critical escalations on customer issues from the customer or support or field teams, conduct impact analysis, help customers with answers to their technical questions, and serve as an escalation resource in areas of subject matter expertise. Conduct in-depth root cause analysis of issues and translates findings into opportunities for improvement and track and drive them as repair items. Relationship/Experience Management- Act as the voice of customers and channel product feedback from strategic customers to product groups. Identify customer usage patterns and drive resolutions on reoccurring issues with product groups. Close the feedback loop with the customers on product features. With minimal guidance, partner with other teams (e.g., program managers, software engineers, product, customer service support teams), prioritize, unblock, and resolve critical customer issues. Collaborate with stakeholders to support delivery of solutions to strategic customers and resolving customer issues. Embody our culture and values- Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. This role is flexible in that you can work up to 50% from home. Qualifications Required Qualifications: Bachelor’s degree in engineering, Computer Science, or related field AND 8+ years of experience in Software industry experience related to technology OR equivalent experience. 6 years of demonstrated IT experience supporting and troubleshooting enterprise level, mission-critical applications resolving complex issues/situations and driving technical resolution across cross-functional organizations. 4+ years experience in an external customer / client facing role. 4+ years of experience working on cloud computing technologies. Experience with being on-call. Technical Skills Cloud computing technologies. Demonstrated hands on experience in one or more of the following: Core IaaS: Compute, Storage, Networking, High Availability Data Platform and Bigdata: SQL Server, Azure SQL DB, HDInsight/Hadoop, Machine Learning, Azure -Stream Analytics, Azure Data Factory / Data Bricks Azure PaaS Services: Redis Cache, Service Bus, Event Hub, Cloud Service, IoT suite, Mobile Apps, etc. Experience in Monitoring related technologies like Azure Monitor, Log Analytics, Resource Graph, Azure Alerts, Network Watcher, Grafana, Ambari, Prometheus, Datadog, Confluent, etc. Experience in deploying, configuring, and operating enterprise Monitoring solutions. Experience in one or more automation languages (PowerShell, Python, C#, Open Source) Communication skills: ability to empathize with customers and convey confidence. Able to explain highly technical issues to varied audiences. Able to prioritize and advocate customer’s needs to the proper channels. Take ownership and work towards a resolution. Customer Obsession: Passion for customers and focus on delivering the right customer experience. Growth Mindset: Openness and ability to learn new skills and technologies in a fast-paced environment. The ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations. Show more Show less

Job Summary JOB DESCRIPTION We are seeking an accomplished Staff Engineer specializing in DevOps to join our team. The ideal candidate will possess deep technical expertise in DevOps practices, cloud infrastructure, automation, CI/CD pipelines, and infrastructure design, combined with strong problem-solving and leadership skills. As a Staff Engineer, you excel at identifying inefficiencies and implementing solutions that transform operations and boost productivity. You deeply understand operational challenges and customer needs, delivering practical, scalable solutions that exceed expectations. Your leadership fosters collaboration and innovation, and you thrive in environments where persistence, knowledge sharing, and inclusivity are highly valued. Minimum Qualifications Bachelor’s degree or equivalent practical experience; Master’s degree preferred. 8 years of experience in DevOps, system administration, or infrastructure automation. 5 years of hands-on experience with cloud platforms like AWS, Azure, or Google Cloud, leveraging services like EC2, S3, Lambda, Kubernetes, and related technologies. Strong proficiency with Infrastructure as Code (IaC) tools such as Terraform, CloudFormation, or ARM templates. Demonstrated experience building, deploying, and maintaining CI/CD pipelines and automating software delivery workflows. Expertise in containerization and orchestration using Docker and Kubernetes. Deep understanding of monitoring, observability, and incident response practices using tools like Prometheus, Grafana, New Relic, or Datadog. Strong communication and leadership skills, with experience collaborating across cross-functional teams. Good to have: proficiency in scripting and programming (e.g., Python, Go, or Bash). Responsibilities Lead the design, automation, and operation of cloud infrastructure and deployment workflows to ensure scalability, reliability, and performance. Design and build CI/CD pipelines to streamline software delivery processes, reducing deployment times and enhancing developer productivity. Develop and maintain tools and processes for infrastructure automation, ensuring consistency and scalability. Collaborate with development teams to implement DevOps best practices, including continuous integration, continuous delivery, and monitoring. Optimize and maintain containerized environments using Docker and orchestration platforms such as Kubernetes. Drive initiatives to improve system performance, availability, and cost-efficiency in cloud environments. Implement and refine monitoring, logging, and alerting systems to provide deep visibility into operational systems and services. Support a culture of automation, operational excellence, and continuous learning across engineering teams. Mentor team members and guide the adoption of DevOps practices throughout the organization. Stay updated with emerging trends in DevOps, cloud computing, and infrastructure automation to implement innovative solutions. About Us Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally. About The Team Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA). At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do: Build Championship Teams Obsessed with Fans Limitless Entrepreneurial Spirit Determined and Relentless Mindset Show more Show less

Skills- Python, Django, React Experience- 5+yrs Location- Hyderabad We are seeking a senior full stack software engineer (5+ years) with a strong background in both frontend and backend development, deep understanding of distributed systems, and a proven track record of delivering high-quality features end-to-end. The ideal candidate will operate with autonomy, communicate clearly, and proactively contribute to the stability and growth of our platform. ✅ Key Requirements 6+ years of experience as a full stack engineer with strong command of SDLC lifecycle and product ownership Excellent communication skills – able to clearly articulate technical trade-offs and dive deep into system design and implementation details Hands-on backend experience with Python (Django) and API development using REST, GraphQL, or gRPC Expertise in building responsive UIs with ReactJS (hooks) and/or EmberJS Solid understanding of distributed system principles – fault tolerance, eventual consistency, service boundaries Experience integrating multiple systems (internal services and external APIs) Familiarity with event-driven architectures , pub/sub models, and messaging systems like Kafka or RabbitMQ Strong grasp of CI/CD workflows , unit testing , and experience with observability tools (Datadog, Grafana, ELK) Proactive mindset — able to identify technical debt, recommend improvements, and work independently with minimal oversight Show more Show less

Synapse is a digital transformation company. We provide end-to-end services, from managed cloud operations to application development. We are a unique technology group—a firm with highly passionate, driven team members who constantly push the boundaries on innovative technology solutions to enterprise-level clients. We also have one of the world's automated multi-cloud deployment and monitoring systems, which can inject massive amounts of enterprise data for real-time threat monitoring and data visualisation. We are seeking an experienced and versatile Cloud Database Administrator (DBA) with expertise in managing and optimizing diverse database technologies across cloud platforms. This role demands a detail-oriented professional with a deep understanding of cloud-native solutions and a proactive approach to database architecture, security, and performance. Job Role: Cloud Database Administrator (DBA) Experience: 7+ years Location: India (Remote) Primary Responsibilities: Database Management: Deploy, maintain, and optimize databases (relational, non-relational, and hybrid) on major cloud platforms like Azure, Google, or AWS. Migration Expertise: Assist in cloud migration projects, including assessment, planning, and execution of on-premises databases to cloud environments. Security & Compliance: Ensure robust database security, implement data encryption, manage access controls, and maintain compliance with relevant standards. Collaboration: Work closely with development, infrastructure, and operations teams to align database solutions with business goals. Automation: Create scripts and automate routine database administration tasks to improve efficiency and consistency. Technical Proficiencies: Relational Databases: Proficiency in PostgreSQL & MSSQL. Good to have: Other SQL like Oracle/MySQL, and NoSQL Databases like Cassandra. Cloud Platforms: Expertise in managing databases on Azure, Google Cloud & AWS. Scripting & Automation: Candidate should have knowledge of PowerShell, Python, or Shell scripting to automate database tasks. Monitoring Tools: Familiarity with tools like Grafana, CloudWatch, Datadog, and Prometheus for tracking database health and performance. Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in database administration, with at least 2 years in a cloud environment. Certifications in cloud platforms (e.g., AWS Certified Database – Specialty, Azure Database Administrator Associate) are a plus. Soft Skills: Strong analytical and problem-solving abilities. Excellent communication and teamwork skills. A proactive mindset with the ability to manage multiple priorities in a fast-paced environment. Interested candidates, share their resumes at g.punjabi@thesynapses.com or apply to this job post at the earliest. Show more Show less

Minimum 5 years of eCommerce/OMS experience with core knowledge in building and maintaining enterprise Java Springboot based microservices. 3+ years of experience in any of the eComm/OMS packages will be an advantage. Packages like Commercetools, Shopify, Spryker, VTEX, Fluent Commerce, Blue Yonder OMS, Manhattan Active Omni etc will be a great asset. Expert in one of the CSPs (AWS/Azure/GCP) and in-depth knowledge of various services that the particular CSP offers. Should have been involved in at least one design/implementation of the overall eComm/OMS deliverable for a from scratch implementation. Should have experience in implementation and maintenance of SQL or NoSQL databases like MySQL, Oracle, Mongo, Cassandra, Cosmos, Dynamo etc, ensuring data integrity and security. Should have good understanding of the Inventory & Order workflows and integrations in OMS/eComm to derive real time availability metrices and publishing of the same to channels like ecommerce, social commerce, POS channels etc. Employ cloud services and infrastructure, leveraging Terraform or equivalents like AWS CloudFormation/Azure ARM Templates/Google Deployment Manager etc for infrastructure as code practices. Implement continuous performance monitoring and optimization using tools like New Relic, DataDog etc. Should have good knowledge of general cloud services like API Gateways, Serverless Functions, Message Broker services like Event Bridge/SQS/SNS/Kinesis/Kafka etc. Experience in microservices frameworks and development. Java Springboot being the preferred one. Good knowledge of API concepts, technologies such as REST, JSON, GraphQL and Swagger Knowledge of integrations via API’s and third-party systems (eg: Payment gateway, Fraud check, Inventory Services, Promotions etc). Strong knowledge of latest web technologies, CI/CD concepts etc Good knowledge of in memory / distributed caching mechanisms like Spring/EhCache/Redis/HazelCast etc. Good Retail domain knowledge Proficient in Agile methodologies and JIRA. Show more Show less

Minimum 5 years of eCommerce/OMS experience with core knowledge in building and maintaining enterprise Java Springboot based microservices. 3+ years of experience in any of the eComm/OMS packages will be an advantage. Packages like Commercetools, Shopify, Spryker, VTEX, Fluent Commerce, Blue Yonder OMS, Manhattan Active Omni etc will be a great asset. Expert in one of the CSPs (AWS/Azure/GCP) and in-depth knowledge of various services that the particular CSP offers. Should have been involved in at least one design/implementation of the overall eComm/OMS deliverable for a from scratch implementation. Should have experience in implementation and maintenance of SQL or NoSQL databases like MySQL, Oracle, Mongo, Cassandra, Cosmos, Dynamo etc, ensuring data integrity and security. Should have good understanding of the Inventory & Order workflows and integrations in OMS/eComm to derive real time availability metrices and publishing of the same to channels like ecommerce, social commerce, POS channels etc. Employ cloud services and infrastructure, leveraging Terraform or equivalents like AWS CloudFormation/Azure ARM Templates/Google Deployment Manager etc for infrastructure as code practices. Implement continuous performance monitoring and optimization using tools like New Relic, DataDog etc. Should have good knowledge of general cloud services like API Gateways, Serverless Functions, Message Broker services like Event Bridge/SQS/SNS/Kinesis/Kafka etc. Experience in microservices frameworks and development. Java Springboot being the preferred one. Good knowledge of API concepts, technologies such as REST, JSON, GraphQL and Swagger Knowledge of integrations via API’s and third-party systems (eg: Payment gateway, Fraud check, Inventory Services, Promotions etc). Strong knowledge of latest web technologies, CI/CD concepts etc Good knowledge of in memory / distributed caching mechanisms like Spring/EhCache/Redis/HazelCast etc. Good Retail domain knowledge Proficient in Agile methodologies and JIRA. Show more Show less

Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. Why Join Us? To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us. Senior Manager, Software Development Engineering Expedia revolutionize the way people search and book travel. We make travel smooth and memorable for everyone, and we create success for our travel partners. We are the Distribution and Supply team at Expedia. We own Pricing, Inventory, Reservation and Offers. We delight our Travellers with great prices for any travel (hotel, vacation rental, air, cars, packages and cruises), and support them to reserve and manage their experience. We own the unified technical systems that perform these functions, and handle trillions of events that deliver this value at Expedia’s global scale. What You Will Do Be responsible for building, growing, and shaping adaptive, hardworking, motivated teams and individuals around their goals, ownership and career. Lead, coordinate, and collaborate on multiple concurrent and complex cross-organizational initiatives, understanding goals, constraints, and perspectives, making resource, delivery, and architectural trade-offs to maximize strategic value. Lead and actively contribute to all phases of the software development lifecycle, including the design, analysis, development, and deployment efforts for multiple enterprise applications projects to tackle sophisticated business challenges. Collaborate with EG leaders with vision to architect and build robust applications and thoughtfully choose relevant technologies to evolve EG travel platform. Support technical leads and individual contributors, including coaching, ongoing training and development, performance evaluations, goal setting, disciplinary actions, recruiting, and hiring. Create a positive work environment based on accountability and inclusiveness, in partnership with peers on the leadership team. Lead by example, mentor the team, and establish credibility through quality technical execution. You will demonstrate knowledge of the product development lifecycle from idea generation to bringing a product to market by supporting the different phases and improving product performance. You will engage with peers across the organization to build an understanding of cross dependencies, priorities, and opportunities to simplify. You will advocate for operational excellence (such as unit testing, establishing SLAs, programming for resiliency and scalability). You will ensure that operational teams and subcontractors have a clear understanding of customer requirements; identify technical issues and provide data to support solutions. You will remain informed on industry trends. Examine inefficiencies in the existing stack operation and encourage engineers to improve them. You will bridge the gap in discussions between technology and non-technology personnel. Report on team status faithfully and listen for suggestions to improve lagging project work. Technologies include Java, Kotlin, Scala, Spring, Docker, Redis, DataDog, Splunk, AWS cloud Who You Are Bachelor's or master’s degree in computer science or related technical field or equivalent related professional experience 7+ years of professional, post-college software development in an object-oriented language 3+ years of people management experience with a passion for growing individual careers and enabling high-performing teams Hands-on technologist and leader well-versed at running sophisticated, multi-quarter initiatives and a broad portfolio of applications and services. Strong technical acumen and commitment to quality of engineering work and continuous improvement Excellent at switching contexts from strategic to detailed, technical to business, inter-team to cross-organization and everything in between. Strong communication skills and highly effective collaborator. You articulate your ideas to teammates, peers, and leaders, providing details and supporting your ideas with data where applicable You incorporate others' input and feedback and strive to find common ground You enjoy and take pride in the work of your people, focusing on their success and willing to go above and beyond to help them win. You take ownership of outcomes, holding yourself and your team accountable for delivering impactful results while continuously learning and improving Accommodation requests If you need assistance with any part of the application or recruiting process due to a disability, or other physical or mental health conditions, please reach out to our Recruiting Accommodations Team through the Accommodation Request. We are proud to be named as a Best Place to Work on Glassdoor in 2024 and be recognized for award-winning culture by organizations like Forbes, TIME, Disability:IN, and others. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™. © 2024 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50 Employment opportunities and job offers at Expedia Group will always come from Expedia Group’s Talent Acquisition and hiring teams. Never provide sensitive, personal information to someone unless you’re confident who the recipient is. Expedia Group does not extend job offers via email or any other messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official website to find and apply for job openings at Expedia Group is careers.expediagroup.com/jobs. Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. Show more Show less

Company Description At Opalina Technologies, we believe that collaboration drives innovation to new heights. We are a community of technology enthusiasts showcasing excellence and uniqueness in every project. As a hub of current and future technology, Opalina offers an environment where creativity and technological prowess thrive. Job Summary : We are seeking a highly skilled Cloud Architect with deep expertise in AWS cloud-native services, strong Python and Go (Golang) development experience, and a solid foundation in designing and building SaaS platforms. This role will lead the architectural design of modern, scalable, and secure solutions using microservices and serverless technologies, and play a critical role in driving the evolution of our cloud infrastructure and application architecture. Key Responsibilities : • Architect, design, and implement AWS-native solutions using services such as Lambda, API Gateway, ECS/Fargate, DynamoDB, S3, EventBridge, and Step Functions. • Design and lead the development of cloud-native SaaS platforms with microservices and serverless frameworks. • Develop scalable backend systems and services using Python and Golang. • Design and manage RESTful APIs and service interfaces for high-performance applications. • Collaborate with cross-functional teams to establish cloud architecture standards and best practices. • Lead infrastructure automation using tools like Terraform or CloudFormation. • Support DevOps initiatives, including CI/CD, logging, monitoring, and security compliance. • Mentor engineers and conduct architectural reviews. Qualifications: Required: • 7+ years of software engineering experience, with at least 3 years in a cloud architecture role. • Proficiency in both Python and Golang for backend and cloud-native development. • Strong expertise in AWS services (serverless, compute, storage, and event-driven architecture). • Demonstrated experience with microservices, API design, and SaaS architectures. • Solid understanding of system design, scalability, observability, and high availability. • Experience with Docker and container orchestration (ECS, EKS, or Kubernetes). • Familiarity with CI/CD pipelines and Infrastructure as Code (Terraform, CloudFormation). Preferred: • AWS Certifications (e.g., Solutions Architect – Professional). • Knowledge of observability tools (e.g., CloudWatch, Datadog, OpenTelemetry). • Experience in agile environments and a DevOps culture. GOLANG is added advantage Show more Show less