Data Operation Associate

You are a strategic thinker passionate about driving solutions in Client Service. You have found the right team. **Job Responsibilities:** - Ensure all transactions are correctly processed, assigned, and highlight risks or incorrect downstream impacts promptly. - Complete all tasks according to agreed timelines. - Prioritize workloads and meet critical deadlines, demonstrating strong risk and control awareness. - Partner with Sales, Product, Client Service, Operations, and other internal teams to deliver successful projects and enhance client experience. - Document procedures and process flows, and perform routine reviews for timely and accurate updates. - Review and interpret client-executed documentation, acting as the point of contact for account opening status and reporting issues. - Respond promptly and accurately to requests and inquiries from the Front Office and Client Service group. - Liaise with onshore partners and client services groups to resolve exceptions and queries efficiently. - Think creatively to recommend and implement process improvements. - Foster a culture of continuous improvement by analyzing processes and identifying opportunities for automation or tactical solutions. **Required qualifications, capabilities, and skills:** - Strong Customer-facing / relationship management experience in a similar area. - Excellent verbal and written communication skills, including executive communication skills. - Ability to develop and mobilize internal network, key stakeholders, and associated resources. - Keen interest in the Banking digital technology transformation agenda. - Strong problem-solving, control, and project management skills. - Strong organizational skills: ability to manage multiple priorities while meeting deadlines. - Ability to work effectively under pressure. - Ability to work without direct supervision. - Attention to details and a sense of ownership. - Effective issue resolution and escalation skills. **Preferred qualifications, capabilities, and skills:** - Comprehensive knowledge of Treasury Services and/or Custom Card products. - Bachelor's Degree or Business Administration Degree. - Passion for learning new operating models, technologies, and industry trends. - Experience in client onboarding, account opening, documentation analysis, or a related field. - Accelerated skills in Microsoft Office, particularly advanced Excel proficiency preferred. - Experience in continuous improvement initiatives on operational efficiency. - Knowledge of tech tools like Alteryx, Tableau, Xceptor is preferred.,