Data Migration Specialist

About Loop

Loop is a subscription management platform built for e-commerce brands on Shopify. Our primary market is the US, with growing presence in Europe and ANZ.

We are scaling rapidly, driven by a strong product and exceptional merchant experience. We grew 5x in 2023, 3x in 2024, and are on track for 2.5x growth in 2025. With $10M+ ARR built through organic channels and a small, high-performing team, we believe in doing more with less.

Our DNA:

• High Agency action over instructionHigh
• Ethics trust is the foundationPositive
• Attitude solutions over excusesImpact
• Driven if it doesn't move the needle, it doesn't matterKey Responsibilities

About the role

This role ensures merchants move to Loop smoothly by owning the technical side of onboarding and subscription data migration. You will manage end-to-end migration workflows, support onboarding specialists, troubleshoot issues, and maintain high data accuracy with zero-error execution. The role blends backend operations, basic scripting, Shopify know-how, testing, and documentationideal for someone who enjoys solving technical problems, working with data, and enabling seamless merchant go-lives.

Responsibilities

• Client Onboarding: Collaborate with the onboarding specialists to understand the technical requirements and ensure smooth onboarding of the merchants.
• Data migration: Own the migration infrastructure to help merchants migrate their subscriptions data from their previous platform to Loop ensuring no data loss and errors.
• Technical Support: Provide technical support to clients during the onboarding process, addressing any issues or concerns promptly.
• Documentation: Create and maintain documentation for common configurations, data migration process and popular troubleshooting for speed resolution.
• Quality Assurance: Conduct thorough testing and quality assurance to ensure no escalations or issues reported after the merchant is onboarded.
• Shopify Expertise: Leverage your knowledge of Shopify to better assist merchants in having the custom requirements implemented as per the expectation.

Ideal Profile

• Minimum of 2 years of experience in backend tech operations or a related role.
• Proficiency in JavaScript, CSS, HTML and Python scripts
• Experience in working with e-commerce platforms, particularly Shopify, is a significant advantage.
• Strong problem-solving skills and attention to detail.
• Good communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced and dynamic team environment.
• Self-motivated and capable of working independently when required.

Benefits

• Annual Leaves
• Free lunch and snacks
• Annual company retreat
• Insurance