Data Analyst

About Business line/Function:

The BNP Paribas Group's IT department (IT GROUP) aims to ensure the overall consistency of the Information System (IS) with the Group's strategic objectives, while improving the management and control of operational risks.

The role of IT includes, among other things, providing an enhanced customer experience, accelerating digitalization, and optimizing operational efficiency. Thus, IT GROUP has modernized the Information Systems by deploying digital levers to support the digitalization of the Group's Businesses and Functions:

The delivery of digital levers (Cloud, API, Data, Digital Working, Tech watch) is effective, and the IT Market Place enables their deployment on a Group-wide scale,

The security of the IT environment is evolving with a focus on cybersecurity risks and IT resilience to meet increasingly stringent regulatory requirements,

The robustness of the Information Systems is improving with the implementation of standardized operational methods,

Human capital remains at the center of our priorities,

Operational efficiency is growing with a focus on process automation and industrialization,

All these advances contribute to the Group's ambition to reduce its environmental footprint.

Thanks to these solid foundations, a new phase of the IT strategy is opening up, enabling the Group to address a dual challenge: accelerating the adoption of innovative solutions around data and Artificial Intelligence (AI), and ensuring the interoperability and security of Information Systems.

To meet these challenges, IT GROUP is adapting its organization and remaining in line with that of the Bank. This evolution is based on five main levers:

Technological innovation through data and AI: ensuring excellence in innovation through research and development of skills, relying on specific governance. This involves structuring technical foundations to the state of the art in order to accelerate experimentation, the construction of innovative solutions, and their adoption on a large scale by the Business and Functions,

Cybersecurity: continuing to protect the Bank and its customers in terms of Cybersecurity and Cyber Fraud, in line with regulatory requirements,

Infrastructure and Production: creating synergies, accelerating industrialization, emphasizing interoperability, and improving the resilience of Information Systems, while controlling risks,

Payment and Card Services: meeting the challenges of the industry by ensuring optimal alignment and end-to-end execution of strategic programs among all Group stakeholders,

Operational excellence: gaining efficiency, particularly in financial terms, to continue optimizing expenses.

The main responsibility of Stability & Resilience division is to support the IT strategy & Production and gathers activities contributing directly to the stability and integrity of the Production and to the Information Systems resilience.

Within the division, the domain Control Tower Process & Framework oversees the Global Production Information System and produces the Dashboards to pilot the main IT processes with the goal to maintain a high stability and Quality of the IT Production.

This domain includes the following teams:

Solvium solution (CritSit)

Prodtracker Dashboards

Operational Dashboards with Tableau Software

Change Management

Problem Management

Availability Management

IT Operations Management

IT Prod - Daily Check of major Incidents

Leveraging BNP Paribas Paris teams expertise and ISPL IT skills, the goal is to monitor and ensure Quality Analysis of the IT Production through the creation of Dashboards under Tableau Software but also by a strong understanding of the IT Data (changes, incidents, problems, CMDB links, etc)

The Data Analyst will be integrated closely in the Control Tower Process & Framework domains Operational Dashboards Team which oversees:

Prepare Service Now Data (mainly) with Dataiku

Design Dashboards with Tableau Software based on users representatives needs

Maintain and monitor all ITG Dashboards

Responsibilities

Improvements identification, Data Analysis

Context analysis (actors, processes, customers, )

Data Sources and Data Management Analysis

Necessary Data Services identification

Build and propose action plans

Identification of possible Data Scientist solutions

Share and validate POC/MVP

Contribute to improve Dataviz

Good practice of Data Management tools

Technical and functional documentation

Client support during testing

Handover to Paris teams if knowledge and skills are not available in ISPL

Contribute to the Operational Dashboards production with Paris teams

Contribute to answer requests to under the IT Snow Data

Help build team spirit and integrate into BNP Paribas culture

Contribute to continuous improvement actions

Work with cross-functional teams to ensure IT services align with business needs.

Expertise in DataPrep and Dataviz

Dataiku

Tableau Software

SQL language

Python Language

Experience with database technology is required: PostgreSQL (index creation, request optimization, etc...)

Understanding of ITIL or similar ITSM frameworks & tools

Experience with Service Now ticketing system

Agile mindset

Good written and spoken English

Measure and identify areas for improving Quality and overall Delivery

Able to communicate efficiently

Good Team Player

Power BI

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Creativity & Innovation / Problem solving

Ability to synthetize / simplify

Communication skills - oral & written

Transversal Skills:

Ability to understand, explain and support change

Ability to develop and adapt a process

Analytical Ability

Ability to inspire others & generate people's commitment

Ability to anticipate business / strategic evolution

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 3 years