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2.0 - 3.0 years
3 - 4 Lacs
Ahmedabad
Work from Office
Roles and Responsibilities Manage export operations from order processing to shipment tracking, ensuring timely delivery of products. Oversee logistics operations, including transportation planning, warehouse management, and inventory control. Coordinate with suppliers for smooth supply chain management and resolve any issues that may arise. Prepare daily reports on exports and imports, maintaining accurate records of shipments. Ensure compliance with EXIM policies and regulations throughout the entire process. Desired Candidate Profile 2-3 years of experience in exports or imports operations. Proficiency in CHA (Custom House Agent) software for clearance purposes. Excellent problem-solving skills with ability to handle complex situations effectively. Strong knowledge of international logistics, shipping, and customs procedures. Candidate having experience in import export industry will be preferred.
Posted 1 week ago
0.0 - 1.0 years
1 - 3 Lacs
Chennai
Work from Office
Blue Chip Finance Pvt. Ltd. is looking for Sales - Branch Assistant to join our dynamic team and embark on a rewarding career journeySupport daily operations of the branch by assisting with administrative tasks, customer service, and documentation. Manage records, update databases, and ensure accuracy in filing systems. Assist in handling customer queries, processing transactions, and providing product/service information. Coordinate with other departments for smooth workflow and communication. Help maintain branch cleanliness and organization. Support the branch manager with scheduling, reporting, and compliance tasks. Monitor inventory and office supplies, placing orders when necessary. Ensure adherence to company policies and contribute to team efficiency. Handle routine correspondence and assist in planning branch-level events or initiatives.
Posted 1 week ago
0.0 - 1.0 years
1 - 3 Lacs
Kalpakkam
Work from Office
Blue Chip Finance Pvt. Ltd. is looking for Sales - Branch Assistant to join our dynamic team and embark on a rewarding career journeySupport daily operations of the branch by assisting with administrative tasks, customer service, and documentation. Manage records, update databases, and ensure accuracy in filing systems. Assist in handling customer queries, processing transactions, and providing product/service information. Coordinate with other departments for smooth workflow and communication. Help maintain branch cleanliness and organization. Support the branch manager with scheduling, reporting, and compliance tasks. Monitor inventory and office supplies, placing orders when necessary. Ensure adherence to company policies and contribute to team efficiency. Handle routine correspondence and assist in planning branch-level events or initiatives.
Posted 1 week ago
2.0 - 5.0 years
1 - 5 Lacs
Bengaluru
Work from Office
Technical Responsibilities Oversee daily operations of Mechanical, Electrical, and Plumbing (MEP) systems Conduct preventive and corrective maintenance as per schedule Monitor Building Management System (BMS) and ensure uptime of critical equipment Coordinate with vendors for technical service delivery and compliance Maintain logbooks, checklists, and statutory records Ensure adherence to safety protocols like LOTO and PPE usage Support energy management initiatives and sustainability goals Handle minor repairs (electrical, plumbing, carpentry) as needed Assist in audits, inspections, and compliance reporting Soft service Responsibilities Supervise housekeeping, pantry, pest control, and waste management teams Ensure cleanliness and hygiene standards across the facility Manage consumables inventory and reorder supplies as needed Coordinate with vendors for timely service delivery and quality checks Handle employee experience tasks like mailroom, meeting room setups, and events Monitor service level agreements (SLAs) and vendor performance Address occupant complaints and ensure prompt resolution Conduct regular walkthroughs to identify and rectify service gaps General & Administrative Duties Prepare daily, weekly, and monthly MIS reports Track and close purchase orders and invoices Maintain documentation for audits and client reviews Liaise with client representatives and internal stakeholders Support onboarding of new vendors and staff Participate in emergency response and evacuation drills Ensure compliance with JLLs HSSE policies and procedures.
Posted 1 week ago
0.0 - 1.0 years
4 - 7 Lacs
Gurugram
Work from Office
Role Description : Incedo is looking for a trainee in their Delivery Assurance group to help them in their growth journey. The position is ideal for candidates who want to gain valuable experience in a managerial role in an IT service company. As a trainee, you will be working in the Delivery Assurance group whose motive is to streamline the best delivery practices across the organization.. Role and responsibilities ? Work with senior managers to plan and design the blueprint of processes aimed at improving the delivery of the system. ? Gather critical information from meetings with different stakeholder and convert it into an actionable plan. ? Understand the core business functions of the company and its operating model. ? Drive daily operations and services of different units in the Delivery Assurance group. ? Develop and gain business acumen whilst working with the different stakeholders within the company. ? Plan, attend and coordinate different meetings under guidance of the senior managers. ? Be in touch with the latest process and advancements in the IT industry to modernize systems. ? Effectively communicate the plans and insights to cross functional team members and management. ? Learn how to mentor other team members. Technical Skills : Excellent communication and documentation skills Ability to convince stakeholders and coordinate with them to determine acceptable solutions Fundamental analytics and conceptual thinking skills Experience in managing and interpreting data Qualifications Undergrad/MBA degree from a reputed university Candidates with Prior IT experience will be preferred
Posted 1 week ago
8.0 - 11.0 years
2 - 5 Lacs
Udaipur
Work from Office
TatSaraasa Resort & Spa is looking for Assistant Housekeeping Manager to join our dynamic team and embark on a rewarding career journey Supervision and Leadership:Assist in recruiting, training, and supervising housekeeping staff Provide leadership and guidance to the team, fostering a positive and productive work environment Conduct regular performance evaluations and provide constructive feedback Daily Operations:Collaborate with the Housekeeping Manager to develop and implement efficient cleaning schedules Ensure that all cleaning tasks are completed to the highest standards Monitor inventory levels of cleaning supplies and equipment, and coordinate replenishment as needed Oversee the proper use and maintenance of cleaning equipment Quality Assurance:Conduct regular inspections to ensure cleanliness and compliance with established standards Address and resolve guest complaints or concerns related to housekeeping services promptly Implement corrective actions and continuous improvement initiatives Communication:Maintain open and effective communication with other departments, especially Front Office and Maintenance, to address any housekeeping-related issues Attend regular meetings with the management team to provide updates and collaborate on improvements Training and Development:Assist in the development and implementation of training programs for housekeeping staff Ensure that staff is knowledgeable about safety procedures and protocols Budget Management:Assist in budget planning and control to optimize resources and achieve cost-effectiveness Monitor and control expenses related to housekeeping operations Health and Safety Compliance:Ensure compliance with health and safety regulations and maintain a safe working environment for the housekeeping team Implement and enforce proper sanitation procedures Reporting:Prepare regular reports on housekeeping operations, including staff performance, inventory, and guest feedback
Posted 1 week ago
4.0 - 8.0 years
2 - 6 Lacs
Tarapur
Work from Office
Department: Operations Qualification: Bachelors degree in Environmental, Chemical. Mechanical Engineering Job summary: The Plant Manager will oversee the daily operations of the Tarapur facility, which specializes in treating high COD and high TDS wastewater. The manager will ensure the plant operatesefficiently, meets all regulatory requirements, and achieves performance targets. This role requires a strong background in wastewater treatment processes, particularly those handling high COD and TDS levels. Key Responsibilities: - Oversee daily operations of the wastewater treatment plant. - Ensure the plant operates within the established parameters and complies with regulatory standards. - Monitor and optimize the treatment processes for high COD and TDS wastewater. - Lead, train, and supervise plant staff. - Schedule and assign duties to ensure efficient operation. - Foster a culture of safety, accountability, and continuous improvement. - Develop and implement maintenance programs to ensure the reliability and efficiency of plant equipment. - Coordinate with the maintenance team to minimize downtime and ensure timely repairs. - Ensure treated water meets all quality standards and regulatory requirements. - Implement and monitor quality control procedures and protocols. - Troubleshoot process issues and make necessary adjustments. - Ensure compliance with all environmental, health, and safety regulations. - Conduct regular safety audits and training sessions. - Develop and implement emergency response plans. - Maintain accurate records of plant operations, maintenance, and performance metrics. - Prepare and submit regular reports to senior management and regulatory bodies. - Ensure documentation is up-to-date and accessible. - Identify opportunities for process improvements and cost reductions. - Lead initiatives to implement new technologies and best practices. - Stay updated with industry trends and advancements.
Posted 1 week ago
0.0 - 1.0 years
4 - 7 Lacs
Gurugram
Work from Office
Company Overview Incedo is a US-based consulting, data science and technology services firm with over 3,500 people helping clients from our six offices across US and India. We help our clients achieve competitive advantage through end-to-end digital transformation. Our uniqueness lies in bringing together strong engineering, data science, and design capabilities coupled with deep domain understanding. We combine services and products to maximize business impact for our clients in telecom, financial services, product engineering and life science & healthcare industries. Working at Incedo will provide you an opportunity to work with industry leading client organizations, deep technology and domain experts, and global teams. Incedo University, our learning platform, provides ample learning opportunities starting with a structured onboarding program and carrying throughout various stages of your career. A variety of fun activities are also an integral part of our friendly work environment. Our flexible career paths allow you to grow into a program manager, a technical architect or a domain expert based on your skills and interests. Role Description Incedo is looking for a trainee in their Delivery Assurance group to help them in their growth journey. The position is ideal for candidates who want to gain valuable experience in a managerial role in an IT service company. As a trainee, you will be working in the Delivery Assurance group whose motive is to streamline the best delivery practices across the organization.. Role and responsibilities ? Work with senior managers to plan and design the blueprint of processes aimed at improving the delivery of the system. ? Gather critical information from meetings with different stakeholder and convert it into an actionable plan. ? Understand the core business functions of the company and its operating model. ? Drive daily operations and services of different units in the Delivery Assurance group. ? Develop and gain business acumen whilst working with the different stakeholders within the company. ? Plan, attend and coordinate different meetings under guidance of the senior managers. ? Be in touch with the latest process and advancements in the IT industry to modernize systems. ? Effectively communicate the plans and insights to cross functional team members and management. ? Learn how to mentor other team members. Technical Skills Excellent communication and documentation skills Ability to convince stakeholders and coordinate with them to determine acceptable solutions Fundamental analytics and conceptual thinking skills Experience in managing and interpreting data Nice-to-have skills Qualifications Undergrad/MBA degree from a reputed university Candidates with Prior IT experience will be preferred
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Chennai, Tamil Nadu, India
On-site
Aster Medcity is looking for Assistant MOD - Operations to join our dynamic team and embark on a rewarding career journey Assist in managing daily operations, ensuring efficiency and high service standards. Coordinate with various departments to ensure smooth workflow and address operational issues. Monitor operational performance, identifying areas for improvement and implementing solutions. Provide support and guidance to staff, ensuring adherence to company policies and procedures. Contribute to the development and implementation of operational strategies to achieve business goals.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Bengaluru, Karnataka, India
On-site
Aster Medcity is looking for Assistant MOD - Operations to join our dynamic team and embark on a rewarding career journey Assist in managing daily operations, ensuring efficiency and high service standards. Coordinate with various departments to ensure smooth workflow and address operational issues. Monitor operational performance, identifying areas for improvement and implementing solutions. Provide support and guidance to staff, ensuring adherence to company policies and procedures. Contribute to the development and implementation of operational strategies to achieve business goals.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Hyderabad, Telangana, India
On-site
Aster Medcity is looking for Assistant MOD - Operations to join our dynamic team and embark on a rewarding career journey Assist in managing daily operations, ensuring efficiency and high service standards. Coordinate with various departments to ensure smooth workflow and address operational issues. Monitor operational performance, identifying areas for improvement and implementing solutions. Provide support and guidance to staff, ensuring adherence to company policies and procedures. Contribute to the development and implementation of operational strategies to achieve business goals.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Delhi, India
On-site
Aster Medcity is looking for Assistant MOD - Operations to join our dynamic team and embark on a rewarding career journey Assist in managing daily operations, ensuring efficiency and high service standards. Coordinate with various departments to ensure smooth workflow and address operational issues. Monitor operational performance, identifying areas for improvement and implementing solutions. Provide support and guidance to staff, ensuring adherence to company policies and procedures. Contribute to the development and implementation of operational strategies to achieve business goals.
Posted 2 weeks ago
1.0 - 3.0 years
1 - 3 Lacs
Kolkata, West Bengal, India
On-site
Aster Medcity is looking for Assistant MOD - Operations to join our dynamic team and embark on a rewarding career journey Assist in managing daily operations, ensuring efficiency and high service standards. Coordinate with various departments to ensure smooth workflow and address operational issues. Monitor operational performance, identifying areas for improvement and implementing solutions. Provide support and guidance to staff, ensuring adherence to company policies and procedures. Contribute to the development and implementation of operational strategies to achieve business goals.
Posted 2 weeks ago
5.0 - 10.0 years
8 - 12 Lacs
Mysuru, Bengaluru
Work from Office
We are looking for a highly skilled and experienced Branch Manager to lead our team in the Liabilities branch banking department. The ideal candidate will have a strong background in BFSI, particularly in small finance banks, with 5-10 years of experience. Roles and Responsibility Manage and oversee daily operations of the branch office. Develop and implement strategies to achieve business objectives and expand customer base. Lead and motivate a team of banking professionals to meet sales targets. Build and maintain relationships with key stakeholders, including customers, colleagues, and external partners. Monitor and control expenses to ensure cost-effectiveness and profitability. Ensure compliance with regulatory requirements and internal policies. Job Requirements Strong knowledge of liabilities branch banking operations and procedures. Excellent leadership and management skills with the ability to motivate teams. Effective communication and interpersonal skills to build strong relationships. Ability to analyze financial data and make informed decisions to drive business growth. Strong problem-solving and analytical skills to resolve complex issues. Experience in managing and controlling expenses to ensure profitability.
Posted 2 weeks ago
3.0 - 6.0 years
1 - 5 Lacs
Prayagraj, Varanasi, Ghaziabad
Work from Office
Assistant Branch Manager is responsible for assisting the Branch manager on daily operations of a branch. ABM is responsible for managing a team of Customer Service Managers, Conduct GRTs, field monitoring, ensuring loan disbursements are made in accordance with policies and procedures, maintaining accurate records, repayment on time and promoting the organizations program to potential clients. Direct all operational aspects including customer service, human resources, administration and other products. Insurance - Best in the Industry
Posted 2 weeks ago
14.0 - 19.0 years
16 - 20 Lacs
Mumbai, Maharashtra
Work from Office
We are looking for a skilled Operations Manager to lead our Centralized Processing Center in Asset Operations, specifically in CAD. The ideal candidate will have a strong background in the BFSI industry and experience working with Equitas Small Finance Bank. Roles and Responsibility Manage and oversee daily operations of the Centralized Processing Center. Develop and implement process improvements to increase efficiency and productivity. Collaborate with cross-functional teams to achieve business objectives. Analyze and resolve operational issues promptly. Ensure compliance with regulatory requirements and internal policies. Lead and motivate a team of professionals to achieve high performance standards. Job Requirements Minimum 14 years of experience in operations management, preferably in the BFSI industry. Strong knowledge of CAD and asset operations. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience working with Equitas Small Finance Bank is an added advantage. Location - Asset Operations,West,Maharashtra,Mumbai,Mumbai,Mumbai - Direct,Maharashtra,9120,Andheri
Posted 2 weeks ago
5.0 - 7.0 years
1 - 5 Lacs
Kumbakonam
Work from Office
We are looking for a skilled professional with 5 to 7 years of experience to fill the role of Area Operations Manager in Equitas Small Finance Bank, located in Inclusive Banking - SBL, specifically in Mortgages and Operations. Roles and Responsibility Manage and oversee daily operations of the bank's mortgage and operations teams. Develop and implement strategies to enhance operational efficiency and customer satisfaction. Supervise and guide team members to achieve their goals and objectives. Analyze and resolve operational issues and problems. Collaborate with other departments to ensure seamless service delivery. Monitor and control expenses to maintain cost-effectiveness. Job Requirements Minimum 5 years of experience in banking operations, preferably in small finance banks. Strong knowledge of inclusive banking, mortgages, and operations management. Excellent leadership and communication skills. Ability to work in a fast-paced environment and meet deadlines. Strong analytical and problem-solving skills. Experience in managing and motivating teams to achieve targets.
Posted 2 weeks ago
2.0 - 6.0 years
4 - 8 Lacs
Mohali
Work from Office
1. Team Supervision & Leadership Supervise daily operations of the call handling team, ensuring productivity and service quality. Allocate daily tasks and manage shift schedules to ensure adequate staffing and coverage. Provide ongoing coaching, mentoring, and performance support to all team members. Be the first point of contact for team queries and issue resolution. Maintain a positive, accountable, and collaborative team culture. 2. Call Quality Monitoring & Feedback Audit at least 35 calls per agent daily to ensure compliance with quality and process standards. Monitor live calls regularly to assess call handling quality. Provide constructive feedback and corrective training daily and weekly based on audit outcomes. Maintain audit records and track improvements over time. 3. Training & Development Conduct initial training for new team members and refresher training for existing staff. Organize knowledge-sharing sessions to address common process gaps or updates. Respond to team knowledge gaps proactively through targeted training and coaching. 4. Performance Monitoring & Reporting Track and analyze individual and team performance metrics (KPIs), including attendance, adherence, productivity, and quality. Prepare and share daily, weekly, and monthly performance reports with the Project Manager and leadership. Discuss team performance weekly with the Project Manager . Send advisory or warning emails to team members if required based on underperformance or repeated issues. Conduct monthly performance review meetings with each team member.
Posted 2 weeks ago
0.0 - 1.0 years
2 - 3 Lacs
Vadodara
Work from Office
Work in structured introduction programs to gain comprehensive experience in a range of and across different departments as a graduate. Participate in structured introduction programs to gain comprehensive experience. Support daily operations and tasks in the respective department. Shadow experienced staff to gain insights into their roles. Rotate through various departments to understand different aspects of the organization Attend training sessions and workshops to build relevant skills and knowledge. Your Qualifications Undergraduate Degree in Na
Posted 2 weeks ago
5.0 - 8.0 years
9 - 13 Lacs
Ahmedabad
Work from Office
As an Assistant Manager in the GL&FA GCC department, you will be responsible for managing and overseeing the daily operations of the accounting department. This includes monitoring and analyzing accounting data and produce financial reports or statements, establishing and enforcing proper accounting methods, policies, and principles, and implementing strategies to optimize tax planning and compliance.
Posted 2 weeks ago
2.0 - 7.0 years
4 - 9 Lacs
Madurai
Work from Office
We are a software company seeking an Operational Manager Cum HR with a minimum of 2 year of experience. The ideal candidate will be responsible for managing resources, improving operational systems, and enhancing productivity across departments. You will play a critical role in driving efficiency, optimizing procedures, and supporting company growth. Key Responsibilities: Oversee daily operations to ensure smooth workflow across all departments. Implement and optimize processes, company policies, and standard operating procedures (SOPs). Manage HR functions including recruitment, on boarding, attendance tracking, and employee engagement initiatives. Act as the communication bridge between key stakeholders, internal teams, and management. Collaborate with departments such as development, design, SEO, sales, and support to drive business growth through effective coordination. Implement and maintain quality control standards and procedures. Resolve internal conflicts and manage crisis situations in a professional and timely manner. Monitor and analyse performance metrics to identify operational improvements. Lead and motivate cross-functional teams to achieve organizational goals and maintain high performance standards. Provide support in project management activities when required. Demonstrate strong time management, problem-solving, and decision-making capabilities. Exhibit strong leadership and communication skills to effectively guide teams and maintain alignment with company objectives. Required Skills: Experience leading cross-functional IT teams, setting goals, conducting performance reviews, and fostering growth. Using metrics and data to identify root causes, evaluate solutions, and drive continuous improvement. Strong verbal and written communication skills to coordinate with internal departments, leadership, and technical/non-technical staff. Balancing urgent issues with long-term planning, handling multiple ongoing tasks and incidents effectively. Job Type: Full-time Schedule: Day shift Location: Madurai, Tamil Nadu (Required),
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
gujarat
On-site
The role of Executive Assistant in the Manufacturing/Refractory industry involves providing support to the Managing Director in various daily operational tasks, calendar management, communication, documentation, and corporate coordination. The ideal candidate for this position should possess a high level of attention to detail, exceptional organizational skills, and the ability to handle confidential information effectively. Key Responsibilities: - Draft and proofread emails, letters, reports, and presentations. - Manage the Managing Director's calendar, travel plans, and meeting schedules. - Coordinate with different teams for marketing events and vendor support. - Assist in budgeting, reporting, and research projects. - Handle sensitive business communications and data securely. - Provide administrative support to senior management. Requirements: - A graduate with 3-5 years of experience in Secretarial/Administrative roles. - Excellent communication skills both verbal and written. - Proficiency in MS Office applications such as Word, Excel, and PowerPoint. - Fast typing skills with a minimum of 50 words per minute. - Highly organized with the ability to multitask efficiently in a fast-paced environment. Skills required for this role include strong communication skills, multitasking abilities, budgeting expertise, data management proficiency, daily operational knowledge, documentation skills, research project capabilities, fast typing speed, calendar management, reporting skills, research abilities, calendar planning, Microsoft Word proficiency, confidentiality handling, management skills, administrative expertise, Microsoft PowerPoint proficiency, Microsoft Excel proficiency, and proficiency in MS Office applications.,
Posted 2 weeks ago
5.0 - 10.0 years
4 - 9 Lacs
Hyderabad
Work from Office
SUMMARY Job Title: SME- Private equity Location: Hyderabad Work Mode: 100% Work from Office Shift Timings: US Shift (5:30 PM or 6:30 PM onwards 9 hours) Cab Facility: Provided (Both sides) Notice Period: Immediate Joiners Only Experience : 5-8 years Job Summary We are seeking experienced professionals and detail-oriented Private Equity Subject Matter Expert (SME) with a strong command of financial markets, including expertise in stocks, private equity, and mutual funds. Demonstrates solid knowledge in performance reporting and metric calculation specific to private equity. Adept in managing daily operations, process flows, and reporting cycles (daily, weekly, monthly, quarterly) with a commitment to service excellence and process accuracy. Roles and Responsibilities Essential Skills / Personality Traits: Good communication - written and verbal Analytical and problem solving capabilities Service excellence oriented Attention to detail Advanced MS Excel - Team Management Time Management Domain Expertise: Sound knowledge of Financial markets Good Knowledge of Stocks/Private Equity/Mutual funds desirable Knowledge in Performance Reporting/Calculation of Metrics specific to Private Equity Operational Responsibilities: Responsible for day-to-day work, process flows and constantly endeavoring to be able to lead the team from the front Executives should be able to look up to him/her for help, advice and guidance when required Daily/Weekly/Monthly/Quarterly need based reporting Ensures all the records and documents are maintained as per organizational requirements Performance Standard: Measurable Accuracy And timeliness Zero error Punctuality and self-discipline Inter personal effectiveness Non Measurable: Self - motivation Achievement orientation Personal grooming and etiquette Punctuality Inclination towards being process driven
Posted 2 weeks ago
10.0 - 12.0 years
8 - 13 Lacs
Pune
Work from Office
Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective leadership and supervision of daily operations and personnel, strategy planning, contract compliance, resource optimization and capability development for an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders & Clients Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Collaborate with clients and identify countries that need to be mapped to bring revenues for the same product Part of internal WIPRO leadership planning meeting to discuss revenue numbers for the account Report to global delivery account head on status of the account Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Work with internal teams by supporting activities such as RFP response, doing use capability demonstrations, and participating in the customer calls to sell solutions Identify opportunities for quick wins through automation and related initiatives in the account (wherever applicable) Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as required Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: Order Management(Comms). Experience: >10 YEARS.
Posted 3 weeks ago
5.0 - 8.0 years
7 - 11 Lacs
Gurugram
Work from Office
Role Purpose The Lead Administrator - L1 plays a crucial role in the technical architecture and operations management of key platforms, databases, and middleware systems. You will leverage your expertise to ensure the integrity, performance, and security of the tower's operational environment, facilitating seamless integration and functionality across various platforms. Your responsibilities will encompass architecture design, day-to-day operational management, as well as strategic project support, ensuring adherence to best practices and client requirements during project execution. Do Provide comprehensive support in architecture planning, migration & installation for all relevant projects within your tower Lead the architectural design process for your key operational components, ensuring that the solutions are robust, scalable, and aligned with strategic business objectives. Monitor evolving technology capacities and forecast future needs, aligning your architecture with business growth horizons. Harness new technology features to optimize system performance and resilience, ensuring efficient operations of all deployed applications and databases. Design and implement robust disaster recovery frameworks alongside rigorous backup and restoration protocols to safeguard data. Oversee daily operations within your designated tower Manage the operations teams daily activities, providing guidance on troubleshooting and root cause analysis to prevent future system issues. Forecast and manage the technical lifecycle of all systems, including upgrades, maintenance, installations, and configurations to optimize service delivery. Continuously assess performance metrics, implementing strategies to enhance system efficiency and mitigate challenges effectively. Facilitate operation continuity by developing a well-structured shift roster and updating standard operating procedures and operational manuals frequently. Deliver comprehensive progress reports to stakeholders that highlight achievements, challenges, and strategic next steps for the operational environment. Advance a culture of continuous improvement through the implementation of automation practices and innovative solutions to enhance team productivity. Team Management Resourcing Analyze current and future project needs to identify and forecast talent requirements in alignment with business objectives and transitions. Recruit the right capability and skill set into the team, ensuring a diverse representation that strengthens team dynamics and problem-solving capabilities. Mentor and develop your direct reports in selection and recruitment best practices, fostering a capable and competent team. Talent Management Ensure comprehensive onboarding and training processes are adhered to, maximizing team effectiveness and capability from day one. Actively build an internal pipeline of high-potential talent through strategic development opportunities and career progression strategies within Wipro. Promote diverse leadership pathways that empower team members to actively aspire for leadership roles, supporting tailored development plans. Performance Management Set clear, measurable goals for your team, conduct regular one-on-one performance reviews, and provide constructive coaching for continuous improvement. Ensure team comprehension of organizational performance programs, guiding them on maximizing available resources and support. Employee Satisfaction and Engagement Lead team engagement initiatives, measuring and acting on satisfaction scores to drive a positive workplace atmosphere. Proactively present enriching project opportunities that challenge and inspire team members while fostering a culture of recognition. Cultivate an environment of appreciation, ensuring individual contributions are recognized and celebrated within the team. Mandatory Skills: Cisco Routing and Switching Experience: 5-8 Years
Posted 3 weeks ago
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