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8 - 13 years

10 - 17 Lacs

Chennai

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About The Role : Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects

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2 - 6 years

4 - 8 Lacs

Bengaluru

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Position Summary :The India Caf Lead will be responsible for designing, implementing, and managing caf operations across our India offices. This role emphasizes creating a top-tier employee dining experience, focusing on health, nutrition, and sustainability. The Caf Lead will drive a culinary experience that aligns with our organization's goals to promote employee wellness and satisfaction while ensuring operational excellence and scalability.Key Responsibilities:1. Caf Operations & Management Oversee daily operations of the caf, ensuring high-quality food and service across all India locations. Develop and implement standardized operating procedures to ensure consistency in food quality, hygiene, and customer service. Manage vendor relationships, including catering, kitchen suppliers, and equipment providers, ensuring the caf meets company standards for quality and safety.2. Health & Nutrition Initiatives Lead the creation of a nutritionally balanced menu with options catering to diverse dietary needs and health preferences (e.g., vegetarian, vegan, gluten-free). Collaborate with nutritionists or dietitians to provide nutrient-rich, balanced meal options that promote employee health and productivity. Launch wellness-focused food initiatives (e.g., organic ingredients, reduced sugar/sodium options) and educate employees on healthy eating choices.3. Employee Experience & Engagement Enhance the caf experience, creating a welcoming atmosphere and promoting a sense of community. Organize periodic events such as themed food days, nutritional workshops, and feedback sessions to engage employees. Actively collect and analyze employee feedback to adapt and refine offerings to meet evolving preferences.4. Financial Management & Cost Control Develop and manage the caf budget, ensuring cost-effective operations without compromising quality. Monitor and analyze key performance metrics, such as food cost percentage, employee satisfaction scores, and waste reduction. Implement strategies to optimize food costs, minimize waste, and maximize resource efficiency.5. Sustainability and Safety Compliance Lead initiatives focused on sustainability, including waste reduction, eco-friendly packaging, and sourcing local/organic ingredients where feasible. Ensure compliance with all health, safety, and hygiene regulations, conducting regular audits and implementing corrective actions as necessary. Maintain up-to-date knowledge of food safety standards and apply them consistently.6. Team Leadership & Development Build, lead, and mentor a team of caf staff, fostering a culture of excellence, accountability, and growth. Design & conduct regular training for caf staff on food safety, customer service, and health/nutrition best practices. Set clear goals and performance standards, regularly evaluating team performance to ensure high-quality service. Qualifications Qualifications: Education:Master/Bachelors degree in Hospitality Management , Culinary Arts, Nutrition, or a related field. Experience: Minimum of 15+ years in a food service management role, preferably in a corporate caf,IFM/ hospitality, or wellness-focused environment. Proven experience with menu planning, health-conscious meal design, and vendor management. Skills: Strong leadership skills with a focus on team building and employee engagement. Excellent communication and interpersonal skills, with the ability to collaborate across departments. Financial acumen in budgeting, forecasting, and cost management. Passion for health, nutrition, and employee well-being, with experience in implementing wellness programs. Knowledge of health, safety, and food hygiene standards and regulations.Key Competencies: Customer-Centricity:Ability to create a welcoming, engaging caf environment that prioritizes employee satisfaction. Innovation:Develop creative, wellness-focused initiatives that enhance the caf experience. Adaptability:Flexible and responsive to changing employee needs and feedback. Sustainability Focus:Committed to sustainable practices within caf operations.This role is integral to enhancing our company culture by offering a caf experience that reflects our commitment to health, employee satisfaction, and operational excellence. We are looking for a candidate passionate about wellness and capable of elevating our caf services to align with our organizations mission and values.

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5 - 10 years

5 - 8 Lacs

Ahmedabad

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We are looking for an Operations Manager to oversee the daily operations of our manufacturing facility in Ahmedabad. The ideal candidate should have strong leadership skills, experience in the cosmetics or FMCG industry, and expertise in production, supply chain, and quality control. Key Responsibilities: Production & Manufacturing: Ensure smooth manufacturing processes, optimize production efficiency, and maintain high-quality standards. Supply Chain & Logistics: Manage inventory, procurement, and distribution to ensure seamless operations. Quality Assurance & Compliance: Ensure adherence to GMP, ISO, and regulatory standards for skincare, cosmetics, and oral care manufacturing. Team Management: Lead and motivate production and operations teams to achieve performance targets. Process Improvement: Identify areas for operational improvements and implement best practices for efficiency and cost savings. Vendor & Client Coordination: Work closely with suppliers, vendors, and clients to meet project timelines and deliverables. Budget & Cost Management: Optimize operational costs while maintaining quality and efficiency. Requirements: Education: Bachelors or Masters degree in Operations Management, Supply Chain, Engineering, or related field. Experience: 5+ years in operations, preferably in cosmetics, skincare, oral care, or FMCG manufacturing. Skills: Strong leadership and problem-solving abilities. Knowledge of GMP, ISO standards, and manufacturing best practices. Proficiency in ERP systems and supply chain management. Excellent communication and decision-making skills. Why Join Us? Be part of a fast-growing skincare & cosmetics manufacturing company. Work in a state-of-the-art production facility in Ahmedabad. Opportunity for career growth and leadership in the industry.

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0 - 3 years

2 - 5 Lacs

Bengaluru

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Job Title: TFL Lending, NCT Role Description Responsible for handling Syndication Loans/Limit servicing/Syndication Loan Documentation/Reconciliation. Effectively support the team, develop and implement best practices in loan operations related processes and procedures. Be a team player with the ability to be influential and establish positive working relationships across the organization. Expertise in loan products, workflow management, Loan IQ, MS Excel would be an added advantage. Your key responsibilities Manage the daily operations of the department in an efficient and effective manner Establish and maintain an efficient and productive working environment within the department based on continuous and effective staff communication. Achieve established departmental goals within defined timelines Participates in the review and recommendations of operational systems and procedures Communicate with management team to coordinate system and control activities related to loan documentation and monitoring. Maintains the highest level of confidentiality with all information obtained. Meets expectations for attendance and punctuality. Backup for loan operations staff as needed Your skills and experience Considering the demanding, complex & critical nature of the role and able to work in fast passed environment with consistent deadlines, candidates should meet the below requirements. Bachelors degree or post-graduation degree in Finance (Preferable). Minimum of 0-3 years of work experience. Excellent verbal & written communication along with dynamic & confident approach. Strong Analytical & Logical Reasoning. Understanding of Organizational Behavior & Problem Solving. Strong knowledge and understanding of Syndicated loan market & secondary loan trading. Ability to implement tasks and projects with minimal supervision. Team player who fosters team spirit in a global setting. Proficiency in MS Office applications with advanced knowledge of excel a strong plus.

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