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8.0 - 13.0 years
6 - 16 Lacs
Chennai
Work from Office
Position Overview: The Chief Operating Officer (COO) will be responsible for overseeing the firms day-to-day operational activities across multiple offices in India (Delhi, Mumbai, Pune, and Chennai) and liaising with the corporate headquarters. The incumbent will collaborate closely with the Chief Executive Officer (CEO) or Managing Partner (hereafter the Representative) and the executive leadership team to drive operational excellence, ensure legal and regulatory compliance, optimize resources, and maintain alignment with the firms strategic objectives. The COO will play a pivotal role in enhancing the firms market positioning, service quality, and financial performance. Key Responsibilities: Operational Leadership Develop, implement, and refine operating policies, procedures, and best practices across all offices, ensuring consistent service delivery and client satisfaction. Oversee all functional departments (Human Resources, Finance, IT, Administration, and Legal/Regulatory Compliance) to ensure interdepartmental coordination and efficient execution of business strategies. Directly supervise senior managers and office heads to maintain operational standards, meet performance targets, and cultivate a results-driven culture. Strategic Planning & Execution Collaborate with the Representative and executive team to formulate short-term and long-term business strategies, focusing on market expansion, revenue growth, and operational sustainability. Translate strategic objectives into actionable roadmaps, key performance indicators (KPIs), and milestones for each office and department. Monitor market trends, competitor activities, and regulatory changes to proactively adjust operational strategies and seize emerging business opportunities. Financial Management & Budgetary Control Prepare, manage, and track annual operating budgets for all offices, including forecasting revenues, expenses, and capital expenditures. Work in conjunction with the Finance Director to optimize resource allocation, control costs, and maintain profitability targets. Provide regular financial and operational reports to the Representative and, where applicable, to the Board of Directors, highlighting performance metrics and recommended corrective actions. Compliance & Risk Management Ensure the organizations compliance with applicable laws, regulations, and professional standards, including but not limited to labor laws, tax regulations, and corporate governance requirements. Oversee contract negotiations, vendor agreements, and key client engagements to mitigate legal and financial risks. Implement robust internal controls, risk assessment frameworks, and quality assurance protocols, in coordination with legal counsel and compliance officers. Human Resources & Organizational Development Lead the HR function, guiding recruitment, retention, performance management, and succession planning to build a high-performing, diverse, and inclusive workforce. Establish training programs, professional development paths, and leadership succession strategies to ensure the continuous growth and motivation of employees. Foster a collaborative and ethical organizational culture aligned with the firms values and operational goals. Client & Stakeholder Engagement Collaborate with business development teams and practice group leaders to maintain high client satisfaction, enhance service offerings, and expand the client base (including both domestic and international—particularly Korean—companies). Represent the firm in external forums, conferences, and networking events to strengthen brand reputation and stakeholder relationships. Serve as a point of escalation for critical client matters, ensuring expeditious and satisfactory resolution of issues. Cross-Border Coordination Coordinate with overseas offices (particularly in Korea) to align corporate objectives, share resources, and implement unified operational frameworks. Facilitate international transactions, M&A deals, and joint ventures by ensuring consistent standards of legal, accounting, and consulting support across all regions. Manage or support international project teams, ensuring cultural sensitivity, language accessibility, and compliance with cross-border regulations. Qualifications & Requirements: Education : Master’s degree (MBA or equivalent) in Business Administration, Management, Finance, or a related field. Additional certifications or advanced degrees in Law, Accounting, or Project Management will be considered advantageous. Experience : Minimum 8–15 years of progressive leadership experience in operations, with at least 5 years in a C-level, senior executive, or equivalent capacity. A proven track record in professional services (legal, consulting, accounting, M&A advisory) or similarly regulated industries is highly preferred. Demonstrated success in managing multi-site operations, cross-functional teams, and diverse stakeholder groups. Skills & Competencies : Strategic Acumen : Ability to integrate market intelligence, financial data, and operational insights into cohesive strategies. Operational Excellence : In-depth knowledge of process improvement, resource optimization, and service quality management. Legal & Regulatory Knowledge : Familiarity with Indian labor laws, corporate compliance, and, ideally, exposure to international (Korean) business regulations. Leadership & Communication : Exceptional interpersonal, negotiation, and decision-making skills; capacity to inspire and lead large teams in a multicultural environment. Financial Proficiency : Strong budgeting, forecasting, and financial analysis skills. Change Management : Experience in leading organizational change, implementing new systems, and driving cultural transformation. Language Skills : Proficiency in English (spoken and written) is mandatory. Additional language skills (e.g., Korean or local Indian languages) will be considered a major advantage. Other Attributes : High degree of integrity, ethical judgment, and confidentiality. Willingness to travel within India and internationally as required. Adaptability to a fast-paced environment and the ability to handle pressure and deadlines effectively. Location: Chennai, India (with occasional travel to other Indian offices and overseas locations as required) Application Process Interested candidates are requested to submit their resume/CV along with a cover letter in English, outlining their relevant experience and language proficiency. Shortlisted applicants will be contacted for an initial HR screening, followed by a panel interview.
Posted 3 weeks ago
3.0 - 8.0 years
6 - 8 Lacs
Mumbai
Work from Office
Adhere to the menu Duty Roaster for the department Menu Planning Food Costing for the department Daily Operations of the department Indenting, Inventory Cost Control Skills : - Kitchen, Cuisine, Chef, Culinary, Hospitality, Hotel Management, Cooking, Food, Job, Vacancy, Recruitment, Hiring, Delhi Jobs, Mediterranean, Arabic, Middle Eastern, Turkish
Posted 3 weeks ago
5.0 - 7.0 years
9 - 13 Lacs
Hyderabad
Work from Office
Job Area: Finance & Accounting Group, Finance & Accounting Group > Global Accounting Ops Center General Summary: General Summary no standard job description text Minimum Qualifications: "¢ Bachelor's degree. "¢ 2+ years of Finance, Accounting, or related work experience. *Completed advanced degrees in a relevant field may be substituted for up to two years (Master"™s = one year, Doctorate = two years) of work experience. We are seeking an exceptional T&E Accountant for our dynamic Global Travel and Expense team. This role will be expected to meet and exceed the needs of our employees, corporate card and P Card holders as our business rapidly grows in existing markets and scales to new markets. As T&E Accountant, you will be responsible to manage and complete daily operations. You will also assist with enhancing global policies and procedures, driving automation and be an advocate of compliant execution. Shift Timing "“ 6pm to 3 am Job Responsibilities: Strive to meet or exceed all established goals and key performance indicators (KPIs). Conduct detailed audits of expense reports to ensure accuracy and compliance with company policies. Perform thorough completeness and accuracy checks. Ensure a thorough understanding of Qualcomm policies and their implications for the accurate submission of expenses. Identify and propose enhancements by analyzing current processes/systems and exploring new Concur functionalities. Apply knowledge associated with own area of expertise to resolve typical issues or situations. Provide exemplary customer service and resolve issues for employees. Assist in the preparation of reports and dashboards. Prepare and review DTPs on a quarterly basis, ensuring all changes are meticulously tracked. Undertake projects and additional responsibilities as assigned. Collaborate effectively with accounting teams, satellite offices, and other global locations. Manage relationships with various stakeholders. Participate in calls and meetings with internal and external stakeholders as required. Provide recommendations for process improvements in the T&E and Corporate Card space Support annual audits by providing timely and accurate data and documentation. Assist in quarterly reviews, periodic audits, and the preparation of audit schedules as needed. Qualifications/Requirements: Very good understanding of T&E process, SAP Concur system and the way it can connect to neighboring systems (e.g. Oracle, Service Now,etc.) Open to work in evening shift Ability to think differently and take a holistic view, but also be able to dive deep into operational problems when required Ability to solve technical and non-technical accounting problems related to AP. Commerce Graduate/Masters with 5-7 years of experience in T&E domain. Exposure to Appzen is added advantage. Good accounting knowledge and exposure to shared service center Exceptional fluency in written and verbal English Ability to learn/understand standards & processes quickly and adhere to them accurately Flexible approach with a strong team spirit Effective interpersonal & communication skills and highly professional style Proficient with Excel, dashboards, reporting and analytical tools like Alteryx & Tableau, Proficient IT skills including Excel and Outlook Able to interact effectively with employees and stakeholders
Posted 3 weeks ago
3.0 - 4.0 years
6 - 9 Lacs
Gurugram
Work from Office
- Collaborate seamlessly with cross-functional teams to execute business initiatives, driving sales growth and achieving sales target.- Collaborate with cross-functional teams to design and implement business initiatives, driving project success and meeting strategic objectives.- Work on solving engaging organizational challenges, such as increasing time spent on target webpages and enhancing freelance writer productivity.- Break down complex business problems into smaller, achievable targets while prioritizing tasks for efficient execution.- Schedule and facilitate in-person meetings with stakeholders to build strong relationships and gain a comprehensive understanding of project requirements and expectations.- Analyze large datasets to extract actionable insights, translating findings into sustainable improvements across programs.- Take a first-principles approach to identify issues in existing processes, leading efforts to streamline operations for greater efficiency.- Proactively identify and pursue new program opportunities through strategic outreach and stakeholde engagement, contributing to organizational growth and market expansion.- Take end-to-end ownership of assigned categories, overseeing all aspects from strategy development to execution.- Utilize Excel for data analysis, report creation, and tracking project metrics to support informed decisionmaking and ongoing process enhancements.- Engage in networking opportunities and participate in industry events to broaden professional connections and stay informed on best practices. - Assist managers and team leaders with daily operations and special initiatives, fostering streamlined processes and improved service delivery. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
Posted 3 weeks ago
3 - 6 years
1 - 4 Lacs
Mumbai, Farukhnagar
Work from Office
locationsIN - Farukh Nagar posted onPosted 30+ Days Ago job requisition idR116755 About us - At Maersk, we have big plans. Our aspiration is to become the global expert in integrated logistics, offering a truly end-to-end service that makes daily trade simpler and easier than ever. As a key member of our frontline team, you'll be supported by leading-edge technology and innovative solutions that will help you to meet the diverse needs of our clients. Join us and be part of a dynamic environment where your skills and expertise will be valued and rewarded. Go big, join Maersk! Job SummaryThe Warehouse Supervisor will oversee daily operations in the warehouse, ensuring that all processes are executed efficiently and in accordance with company policies. This role includes managing a team of warehouse staff, coordinating inventory management, and ensuring a safe working environment. Key Responsibilities: Supervise and coordinate activities of warehouse staff to ensure smooth operations. Monitor and manage inventory levels to ensure adequate stock and timely replenishment. Oversee the receiving, storage, and distribution of goods. Implement and enforce safety protocols and procedures to maintain a safe work environment. Develop and maintain efficient warehouse processes and procedures. Train, mentor, and evaluate warehouse staff performance. Prepare and analyze reports related to inventory, staff performance, and operational efficiency. Collaborate with other departments to ensure seamless integration of warehouse operations with overall company activities. Qualifications: High school diploma or equivalent; Associates or Bachelors degree in Logistics, Supply Chain Management, or a related field preferred. Proven experience as a Warehouse Supervisor or similar role. Strong understanding of warehouse operations, inventory management, and safety procedures. Excellent leadership, communication, and organizational skills. Proficiency in warehouse management systems and Microsoft Office Suite. Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .
Posted 4 weeks ago
4 - 8 years
10 - 13 Lacs
Hyderabad
Work from Office
RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night) About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects RoleSenior Group Leader(Content Moderation) Location-Hyderabad. Trainable Skills: Ability to lead and guide a team Observation, Analytical & listening Skills Good knowledge of trending topics (Political/Sports/Entertainment/Sensitive events). Will be end to end responsible for the performance of the team (Accuracy, AHT, SLs, Attrition, Shrinkage, Development of employees etc. Essential Hiring Skills: 1. Ability to guide and lead a team of leaders | 2. Strong in data reading and implementations skills | 3. Should be able to think out of the box | 4. Must be good communication | 5. Should be comfortable working 24/7 and 365 days work culture | 6. Should agile & a quick learner | 7. Should have a ability to inspire and work under pressure. Exp- 5 to 8 Yrs. Exp needed as a Lead in content moderation project. Shift:24*7(Night)
Posted 1 month ago
8 - 10 years
9 - 13 Lacs
Hyderabad
Work from Office
About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Mandatory Skills: GIS. Experience8-10 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
2 - 4 years
6 - 10 Lacs
Bengaluru
Work from Office
About the Role The Operations Manager is responsible for overseeing and optimizing the daily operations of the company to ensure efficiency, productivity, and cost-effectiveness. The role involves coordinating with various departments, ensuring smooth workflows, monitoring performance, and driving process improvements to meet organizational goals. The charter will include of Ability to think quantitatively and qualitatively about business problems and come up with innovative solutions to improve the metrics Working cross-functionally with key stakeholders like Business, Sales Ops, Product, Analytics to identify critical business needle movers End to end ownership of projects from problem identification to execution at BAU Collaborate with cross-functional internal/external partners and customers to identify problems and prioritize between multiple projects Drive effective teamwork, communication, collaboration and commitment across multiple disparate groups with competing priorities Ideal Persona 2-4 years of experience in operations management or a similar role Strong leadership and team management skills. Excellent problem-solving abilities and analytical thinking. Advanced excel skills. SQL is a plus Strong communication, negotiation, and interpersonal skills. Excellent organizational and time management skills.
Posted 1 month ago
- 4 years
1 - 3 Lacs
Kumbakonam, Karnataka
Work from Office
Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Office Closing Date 30 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Karnataka Direct Cluster Karnataka Direct PT Location Karnataka Branch Code 3001 Branch Name Jayanagar 4th T Block Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%
Posted 1 month ago
- 4 years
1 - 3 Lacs
Ballari, Hubli
Work from Office
Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 13 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Hubli Cluster Hubli PT Location Karnataka Branch Code 3017 Branch Name Ballari Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%
Posted 1 month ago
- 4 years
1 - 3 Lacs
Bengaluru
Work from Office
Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Office Closing Date 08 Jun 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone Rest of India 2 State Karnataka Region Karnataka Area Bangalore 2 Cluster Bangalore 2 PT Location Karnataka Branch Code 3012 Branch Name H D Kote Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%
Posted 1 month ago
- 4 years
1 - 3 Lacs
Hyderabad, Chennai
Work from Office
Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 25 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone South 2 State Telangana Region APT Area Hyderabad Cluster Hyderabad PT Location Secunderabad VF (Regional Office)-SECBD Branch Code 5002 Branch Name Lb Nagar Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%
Posted 1 month ago
- 4 years
1 - 3 Lacs
Hyderabad, Mahabubnagar
Work from Office
Basic Section No. Of Openings 1 External Title Customer Service Officer Employment Type Permanent Employment Category Field Closing Date 24 May 2025 Organisational Entity Equitas Small Finance Bank Business Unit Liabilities Division/Function (SBU) Branch Banking Department Branch Banking Sub-Department Branch Banking Generic Role Customer Service Officer External Title (Job Role) Customer Service Officer Division Branch Banking Zone South 2 State Telangana Region APT Area Hyderabad Cluster Hyderabad PT Location Mahabubnagar VF-MHBNR Branch Code 5001 Branch Name Paradise Skills Skill Highest Education No data available Working Language No data available About The Role RoleCategoryParametersParameter Weight %MetroUrbanSURuralCSOService QualityWelcome calling and onboarding Customers (100% of NTB A/cs of the Branch)10%NANANANACSOQuantitative ParametersMoM CASA NTB (Nos)7.5%8886CSOQuantitative ParametersIncremental MoM CASA AMB Value (Through NTB Accounts) (Rs Lacs)20%4432CSOQuantitative ParametersLI + GI+ MF + Assets - Net Revenue in Rs lacs (Total Yearly Income)7.5%1.81.51.21CSOPortfolio Management3% MoM TRV Growth of Mapped Book10%NANANANACSOPortfolio ManagementMapped Book Customer meetings Coverage5%NANANANACSOPortfolio ManagementPrimary (30%), Active (60%) and PH of min 2 for 40% of Mapped Book5%NANANANACSOCompliance and ControlsAudit RatingsBranch Medium Risk or below - Branch Medium Risk or below ,Follow the process as process and keep all the records available for checking - Timely Revert and rectification of audit findings20%NANANANACSOCompliance and ControlsNil adverse Audit observations in Cash Txns/Branch daily operations/Daily Reporting15%NANANANA 100%
Posted 1 month ago
2 - 5 years
3 - 8 Lacs
Zirakpur
Work from Office
Oversee daily operations, logistics, and inventory. Ensure smooth workflows and team efficiency. Ideal for individuals with leadership skills and a background in operations or supply chain management.
Posted 1 month ago
1 - 3 years
1 - 2 Lacs
Yercaud
Work from Office
Designation: Executive Assistant & Admin Location: Yercaud Work Days: Wednesday to Monday (Tuesdays off) Work Hours: 7:30 AM to 5:30 PM Job Summary: We are looking for a dependable and organized Executive Assistant Admin to support our coffee plantations daily operations. The ideal candidate will handle basic administrative tasks, answer phone calls, communicate effectively on behalf of the MD, and ensure that assigned tasks are followed through and completed. Strong written and verbal communication skills, along with professionalism in email and phone interactions, are essential. Key Responsibilities: Perform basic filing, data entry, and maintain documentation. Attend and manage incoming phone calls politely and efficiently. Take notes and instructions from the MD and ensure timely follow-up and task completion. Communicate and coordinate with internal teams and external parties as needed. Draft and respond to emails with clarity and appropriate etiquette. Maintain physical and digital files in an organized manner. Support general office administration and logistics. Help manage MDs schedule, appointments, and reminders. Assist with travel arrangements and plantation-related coordination tasks. Candidate Requirements: Graduate in any discipline. 1–3 years of experience in administrative or executive assistant roles preferred. Good command of English and one regional language. Strong written and verbal communication skills. Proficiency in Microsoft Office (Word, Excel, Outlook). Professional email etiquette and phone manners. Highly organized, responsible, and able to work with minimal supervision. Comfortable working in a plantation or rural setting. Compensation: Monthly Salary: 15,000 – 20,000 (depending on experience and skill level) Additional benefits (if applicable): Accommodation
Posted 1 month ago
4 - 6 years
6 - 8 Lacs
Bengaluru
Work from Office
Supervise housekeeping staff and ensure cleanliness and hygiene standards are maintained across the property. Develop and implement housekeeping schedules and procedures for daily operations. Inspect rooms, public areas, and back-of-house facilities to ensure compliance with cleanliness standards. Train and mentor housekeeping staff, ensuring adherence to safety and sanitation protocols. Manage inventory and requisition of cleaning supplies and equipment. Address and resolve guest complaints related to housekeeping services. Collaborate with the maintenance team to ensure timely repairs and upkeep of facilities.
Posted 1 month ago
2 - 6 years
2 - 3 Lacs
Chennai
Work from Office
Hiring for F&B Store Keeper Role & responsibilities Daily operations of a store, making sure it runs smoothly and effectively. Inventory management. Report on buying trends, customer needs, profits etc. Streamline process for receipt, storage and distribution of inventory and monitor movement of inventory . Own the process from clearance , receiving , inventory tracking, picking packing ,shipping to stores and reporting . Implement SOP and have proper check lists to ensure seamless distribution and conduct continuous warehouse audits. Build productive trust relationships with customers. Comply with inventory control procedures. Preferred candidate profile Location - Chennai Gross : 30,000 Store management with F&B: 2+ years (Preferred) Interested candidate can share email their resume on chandramouli.r@sodexo.com
Posted 1 month ago
5 - 8 years
6 - 9 Lacs
Pune
Remote
We are seeking a highly skilled and experienced Program Manager - Facilities, Construction & Utilities to oversee the daily operations, new construction projects, and utilities management within our organization. The ideal candidate will be responsible for ensuring the efficient management of facilities, addressing daily maintenance issues, coordinating new construction initiatives, and managing utilities to support the growth and development of our infrastructure. Role & responsibilities: What you'll do here: Daily Operations Management Oversee the maintenance and repair of all facilities, ensuring a safe and functional environment for employees and visitors. Coordinate with maintenance staff, field leaders and external contractors to address daily issues promptly and effectively. Develop and implement preventive maintenance programs to minimize downtime and extend the lifespan of facilities and equipment. Monitor and manage facility budgets, ensuring cost-effective solutions for maintenance and repairs. New Construction Coordination Plan, coordinate, and oversee new construction projects from inception to completion, ensuring they are delivered on time, within budget, and to the highest quality standards. Collaborate with architects, engineers, contractors, suppliers and other stakeholders to develop project plans, specifications, and timelines. Conduct regular site inspections to monitor progress, ensure compliance with safety regulations, and address any issues that arise. Manage project budgets, track expenses, and provide regular updates to senior management on project status and financial performance. Utilities Management Oversee the management of utilities, including electricity, water, gas, and waste management, ensuring efficient and sustainable use of resources. Coordinate new service connections, service transfers, and assist in the attainment of certificates of occupancy, business license and insurance requirements as necessary. Develop and implement strategies for energy conservation and sustainability initiatives. Coordinate with utility providers to ensure reliable and uninterrupted service. Team Leadership Support and mentor a team of field operations staff, fostering a culture of collaboration, accountability, and continuous improvement. Provide training and development opportunities to enhance skills, knowledge, and empowerment to effectively address issues as they arise. Provide constructive feedback to Real Estate and field leadership. Compliance and Safety Ensure all facilities, construction, and utilities activities comply with local, state, and federal regulations, including building codes and safety standards. Develop and implement safety protocols to protect employees, contractors, and visitors during construction and maintenance activities. Maintain accurate records of inspections, permits, and compliance documentation. Preferred candidate profile: Bachelors degree in Facilities Management, Construction Management, Engineering, or a related field or relevant retail facilities management experience greater than 5-years. Minimum of 5-years of experience in facilities management, construction, and utilities management or similar, with a proven track record of successfully managing daily operations, new construction projects, and utilities. Strong knowledge of building systems, maintenance practices, construction processes, and utilities management. Excellent project management skills, with the ability to prioritize tasks, manage multiple projects simultaneously, and meet deadlines. Strong leadership and communication skills, with the ability to work effectively with diverse teams and stakeholders. Proficiency in facilities management software and project management tools. Knowledge of safety regulations and best practices in facilities, construction, and utilities management. Candidate should be willing to work in US business hours i.e. EST time zone only. What you will get if you join us: Fully work from home opportunity Competitive Salary plus Bonus Health insurance, Personal Accidental & Life Insurance Benefits Innovative culture with an open and collaborative environment Many opportunities to develop core and new skillsets and have a stake in your own success Freedom to create your best work and make a visible impact on the organization
Posted 1 month ago
- 3 years
2 - 2 Lacs
Ahmedabad, Vadodara
Work from Office
Hiring Property Manager(Jr. Resident Captain/Resident Captain)!!! Interested candidates can mail their resume / CV at - himanshi.pathak@stanzaliving.com Work Location: Ahmedabad/ Vadodara/ Indore Freshers and Experienced can apply/Only from Hospitality Background Role & responsibilities Please refer the below details about the position. Please Note - Should be open to relocate Should be willing to stay within the property Should be from hospitality/Housekeeping Background On Roll Job Accommodation & Meals provided by the company Job Description :- Own end to end operations of the Residence/s and overall management. Manage a team of Housekeeping & Security members and coordinate services with various vendors for daily operations. Ensuring a high quality delivery and coordination of services with respect to Food, Housekeeping services, Security services, Internet, Laundry and Social events. Understanding the requirements of the customer and articulately dealing with situations and queries. Being the Single Point of Contact for all the students, parents and the management for the site/s. Manage records, checklists and do the various data entries required for smooth functioning of the unit. Be a representative of Stanza and be able to do sales and close on leads provided on site. Support in day to day operations at Stanza properties - Ensuring a high-quality delivery and coordination of services with respect to Food, Housekeeping services, Security services, Internet, Laundry and Social events. Providing on ground / field support during exigencies Ensuring that there are no shortages in food & arranging for it when they occur Coordinate with concerned teams for repair & maintenance work at the properties
Posted 1 month ago
3 - 8 years
5 - 7 Lacs
Kolkata
Work from Office
SUMMARY Position: Restaurant Manager Location: Fiji Experience Required: Minimum 3 years Job Description: We are seeking a dynamic and experienced Restaurant Manager to take charge of daily operations and uphold exceptional customer service standards. This role, based in Fiji, involves overseeing staff, optimizing service efficiency, and ensuring consistent high-quality food, hygiene, and customer satisfaction. Key Responsibilities: Oversee and train restaurant staff to deliver outstanding service Manage scheduling, inventory, and vendor relationships Ensure food safety, cleanliness, and compliance with local regulations Address customer feedback and resolve issues promptly Implement strategies to drive sales and profitability through promotions and upselling Maintain accurate records of sales, expenses, and staff performance Requirements Minimum 3 years of experience in restaurant or hospitality management Strong leadership and team management abilities Excellent customer service and communication skills Proficiency in POS systems, budgeting, and knowledge of local food regulations Familiarity with the Fiji hospitality market is advantageous
Posted 1 month ago
3 - 7 years
5 - 9 Lacs
Mumbai
Work from Office
About The Role Senior Process Manager - Paid Media Consultant Mumbai/Pune | Full-time (FT) | Technology Services Shift TimingsEMEA |Management LevelSPM | Travel RequirementsNA The ideal candidate must possess knowledge relevant to the functional area, and act as a subject matter expert in providing advice in the area of expertise, and also focus on continuous improvement for maximum efficiency. It is vital to focus on the high standard of delivery excellence, provide top-notch service quality and develop successful long-term business partnerships with internal/external customers by identifying and fulfilling customer needs. The candidate should be able to break down complex problems into logical and manageable parts in a systematic way, and generate and compare multiple options, and set priorities to resolve problems. The ideal candidate must be proactive, and go beyond expectations to achieve job results and create new opportunities. The role must positively influence the team, motivate high performance, promote a friendly climate, give constructive feedback, provide development opportunities, and manage career aspirations of direct reports. Communication skills are key here, to explain organizational objectives, assignments, and the big picture to the team, and to articulate team vision and clear objectives. Senior Process Manger Roles and responsibilities: Able to quickly learn & adapt to new changes and process Excellent communication & stakeholder Management Good at training & documentation Collaborate with MarTech and Ops teams to implement functionalities and ensure operational readiness Exhibit strong communication skills to effectively manage stakeholder requirements and clearly articulate needs Act as a bridge between business and technical teams when necessary, ensuring seamless translation of business requirements into technical specifications and vice versa Proactively engage in project management activities including progress reporting, risk assessment, and mitigation strategies Ensure that all projects are delivered on-time, within scope and within budget Define project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility Develop a detailed project plan to track progress Use appropriate verification techniques to manage changes in project scope, schedule and costs Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Create and maintain comprehensive project documentation Remain updated with developments in paid media platforms, applying insights effectively in daily operations Work with senior stakeholders and build alliances and partnerships with existing and new clients Prepare & present client facing weekly/ monthly/ quarterly business summary report Should be flexible in working hours Technical and Functional Skills: 8 to 10 years of Experience in Paid media campaigns e2e Management Hands on experience in any media platforms like Google, FB, Twitter, Bing, TTD, Linkedin etc. Proficient in at least either Display OR SEM / Social Channels; preferred to have both Understanding of Ad-Tech across any channels / platforms Able to understand all data & privacy laws and impact on media platforms Able to define and optimize deliverables and technical implementation with Ops teams Understand tagging, tracking and measurement for media campaigns Experience in any tag management system and mobile measurement platforms is a plus. About eClerx eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. About eClerx Technology eClerxs Technology Group collaboratively delivers Analytics, RPA, AI, and Machine Learning digital technologies that enable our consultants to help businesses thrive in a connected world. Our consultants and specialists partner with our global clients and colleagues to build and implement digital solutions through a broad spectrum of activities. To know more about us, visit https://eclerx.com eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law
Posted 1 month ago
2 - 5 years
4 - 8 Lacs
Coimbatore
Work from Office
About The Role RESPONSIBILITIES: Manage daily operations of the team and ensure smooth functioning of the overall business Responsible for associate Engagement, business unit engagement and talent management Monitor the overall functioning of the process by identifying areas of opportunities and recommend process improvements. Review team performance and provide monthly reports drive the career road map for the team members based on the skill sets and the aspirations Monitor the various standards including the internal quality, utilization, productivity targets and any other service level agreements. Identify the training opportunities for the team and work with the trainer and team leads to bridge the gaps. Anticipate and proactively plan for Business contingencies Manage customer escalations. Coach and Mentor Team lead and Trainers Perform any other tasks as assigned and act as backup to the supervisor. Basic Hygiene on the operations floor and build culture for the same Driving Cost Reduction Agenda in the Processes with Automation Opportunities, Productivity Enhancement Opportunities and Cross utilization of resources. Assist the New Hires & Tenured Staff to meet the Productivity and Quality goals. Manage team and ensure quality and productivity targets are met and exceeded Motivate and engages team members and maintains attrition within thresholds Provide coaching and feedback to team members to enable them to improve their performance and focus on their career path and advancement within the organization Assist new hires such that they are productive on the floor in the shortest possible time frame Build systems to ensure no escalations and is prompt in responding to escalations Provide inputs to Leadership on process gaps that exist. Ensure compliance with internal policies and procedures, external regulations and information security standards. Be sensitive and aware of the Organizational priorities towards Change & Innovation and Cost Optimization Works independently with minimal direction and is very high on execution and adherence to timelines Takes initiative to understand the process and keeps himself updated on the important changes in the business and the industry Builds strong relationship with onshore counterparts and support functions and utilizes the relationship to maximize the results for the MIS and reporting needs with accuracy and timelinesss eager to take on more responsibilities and should be able to execute the ad hoc tasks QUALIFICATIONS: Any Bachelors degree MBA or an equivalent degree is an advantage Should have lead a team equivalent to 30 to 40 members 5 to 6 years of relevant experience is required. Should be Proficient in MS Office and if the candidate is having knowledge on variety of programs that is an added advantage. OTHER REQUIRED SKILLS: Excellent communication (both verbal and written) and interpersonal Skills Strong reporting and analytical skills with proficiency in MS-Office applications Excellent planning and organizing skills Strong leadership and business acumen Ability to mentor and coach associates Ability to develop associates and create a succession pipeline Flexible to work in shifts (Night), as per business requirement Demonstrates behavior that promotes the values of the organization
Posted 1 month ago
4 - 9 years
8 - 12 Lacs
Bengaluru
Work from Office
About The Role Role Purpose The purpose of this role is to increase revenue, maximize process efficiency & cost-effectiveness, and ensure excellent customer experience, through effective supervision of daily operations and personnel, contract compliance, resource optimization and capability development within an account. ? Do Maximize process efficiency and cost effectiveness through strategic planning, contract compliance and governance mechanisms Strategy Planning with Senior Stakeholders Collaborate with leaders to provide strategic and operational plans associated with the account Plan the strategy for the coming years by identifying new geographies for alternate revenue streams Ensure a deep enough understanding of clients’ individual experiences to head off potential issues before they become problems Contract compliance & adherence Ensure all SLA parameters are met in the account and maintain a green card at all times Review and drive appropriate actions/ systemic changes on internal and external audit findings to ensure no major non-compliances are cited Monitor and review the account on various delivery parameters to ensure quality delivery as per budget and timelines ? Delivery governance in the account Understand customer goals and key performance metrics and ensure exceeding those goals throughout the project Ensure a green card for all accounts in terms of performance and quality Monitor and review delivery dashboards/ MIS across accounts to track progress and identify potential red flags Participate and share account performance across operational, quality and fulfillment parameters with internal and external stakeholders Lead and manage project escalations, potential risks or early warning signs on project delivery to eliminate any revenue leakage Ensure regular invoicing as per the contract terms and condition Forecast and track key account metrics Invoicing Timely submission of invoices to the client as defined in the SOW Provide information required and resolve any invoicing issues raised by the client Collect and analyze statistics (costs, customer service metrics etc.) Assume responsibility of budgeting and tracking expenses ? Ensure outstanding performance against key metrics mentioned in the agreement Regular cadence around contract compliance Evaluate performance with key metrics (accuracy, customer service metrics etc.) Set direction for the team, track progress against targets through regular cadence calls and course correct as require Drive the focus of the team on quality and adherence to contract compliance processes Drive and implement structured cadence around quality, both process and transactional Cadence with delivery lead to ensure margins are met and the account numbers are at par to what is committed Weekly calls with WFM to ensure resource optimization, compliance to the manpower numbers agreed in the contract, future planning in case of ramp ups etc. ? Resource Allocation & Retention Conduct effective resource planning to maximize the productivity of resources (people, technology etc.) Review and monitor resource planning and fulfillment in line with account requirements and costs of delivery Optimize manpower and minimize leakages by working closely with delivery head Ensure retention by offering relevant trainings and certifications of all allocated resources Lead one-on-one floor connect and other engagement activities to improve stickiness of the delivery team Collaborate and influence internal key stakeholders to manage and resolve issues to ensure fulfillment and flawless delivery of projects Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
Posted 1 month ago
8 - 13 years
11 - 15 Lacs
Pune
Work from Office
Roles & Responsibilities : Achieving business goals and revenue targets. Overseeing daily operations, managing budgets, and setting performance objectives. Recruiting, training, and supporting operations as well as conducting regular performance appraisals. Managing internal and external stakeholder relations and SLAs. Planning, evaluating, and optimizing operations to be efficient and cost-effective. Ensuring products and services comply with the SLAs, regulatory standards and quality standards. Ensuring company standards and procedures are followed. Preparing and presenting daily, monthly, quarterly, and annual statements, analyses, and reports of operations and finances. Dealing with escalated customer issues, incident reports, and legal actions. Prerequisites : Bachelor's degree in business administration, management, or a similar field preferred. 4+ years of management and leadership experience in relevant industry. Excellent communication skills, both verbal and written. Proficiency in Microsoft Office, with CRM systems, and project management tools. Excellent leadership and decision-making skills. Ability to multitask and work efficiently under pressure. Strong analytical and problem-solving skills.
Posted 1 month ago
1 - 5 years
4 - 7 Lacs
Tamil Nadu
Work from Office
Key Responsibilities: - Assist in Telecalling and Telesales - Participate in training sessions to learn about our products/services and company processes. - Collaborate with team members on various projects and initiatives. - Provide support in daily operations and administrative tasks as needed. - Contribute ideas and insights to improve team performance and processes. - Maintain accurate records and documentation.
Posted 1 month ago
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